ロイヤル ソラリス カンクン リゾート マリーナ & スパ - オール インクルーシブ (カンクン)

部屋からの眺めは非常に良かった。但しルームサービスの気遣いが必要と感じました。 ①部屋の時計が３時間以上違っており時間を勘違いした。②シャワールームの端に長い髪の毛。 ③ベランダにあるバスタブの栓が使いずらい。④二泊目ガウン、スリッパが置いて無かった。 ④エアコンの調子悪く床が滑る状態になった。⑤WiFiは有料で不便。

Wonderful staff,complex slightly on the small side compared to others but still couldn’t fault a thing would recommend

WOW! My stay was amazing with my family. There is an always a team of people cleaning 24/7. Everything in this resort was modern and updated. I loved spacious room, very comfortable to spread out in. The staff I have met are great, specially “Mario” here is what gives it 5 starts. Every single person we dealt with here was super friendly and genuinely wanted to help you. Would stay here again.

Staff was amazing. Food was bad and the hotel is a little out dated. Overall ok.

Overall this hotel is great. For an all inclusive place this hotel is pretty good value for money. Front desk staff need more customer service training. A part of them you will find excelent service all around, the restaurants, the cafe, bars etc. Staff were super polite and really helpful. The best part of this hotel is the little bay with great snorkel just a few meters from hotel. The only adult pool is great too with a fantastic view a great bar. We booked a room with 2 double beds, they room was a good size but beds were really small and short. This hotel is not good for wheelchairs as there is not lift to get from reception into the hotel and stairs are quite steeped. They have shows at night time and early on the night a musician that plays at the front bar... he is fantastic and a great way to start or finish your night with a drink and great music.