ソネスタ ココナッツ グローブ マイアミ, マイアミ

This hotel does not live up to the Sonesta brand. While the common areas such as the lobby and hallways have been updated, the rooms themselves look like they are in an outdated beach hotel- beige walls and decor are blah. My room had some noticeable defects, including an old shower head, some light switches that did not work, and a patch in the carpet. I booked 4 nights at this hotel for a sporting event, so the price was jacked up and totally not appropriate for the accommodations. Beware: half of the rooms in this hotel are owned by private owners who are under no obligation to update the rooms. Overall, the service at the hotel was not very good, including at the Rooftop bar, with the exception of the front desk manager, who adjusted our rate due to our displeasure with the room.

Very spacious room with a walk-in closet. It was nice not to dodge my suitcase because the closet was big enough to keep all our belongings. Great balcony overlooking the park and bay. Only issue was fresh no coffee at the breakfast bar. Kind of odd and unfortunate for us because we enjoy coffee first thing in the morning. But friendly staff and fantastic location. Lots to do and places to go by foot.

We arrived after a long flight to be given a room which smelled of staleness and damp. We were then shown a further room which at least did not smell however the furniture like the first room was old and worn and dirty and totally unacceptable we complained to Hotels.com and a 50% refund was immediately paid. As we had nowhere else to go we decided to stay for the 9 days booked however I spoke to the staff and they confirmed that most of this apart hotel was in need of complete refurbishment I did not want to stay and given an alternative would have left and demanded a full refund for the condition of the hotel. The staff were acceptable and did their best. The description offered both by Hotels.com and The Sonesta web site was totally misleading the rooms had not seen a lick of paint nor the furniture replaced in years some of the electrical appliances would have been best placed in a museum! I am thoroughly disappointed in the way I have been misled by the appearance of this hotel on the internet

The hotel for the most part was great. The only two issues were that there was a light bulb out on one of the lamps on the side of the bed and there was no soap in the shower (that was a little frustrating as I didn't realize it until after I was already in the shower). Other than those two very minor issues, the hotel was great and the service was exceptional.

Nice hotel with beautiful water view BUT there was a plumbing pressure problem and the mechanical workings of the building are loud. There was no window, just a narrow door to the balcony. My balcony was so small that 2 people couldn't stand side by side to enjoy the view. The room was clean and updated, but the bed was not so comfortable.