We came back to the hotel after a few years as we knew it had good facilities and, as the weather was good, wanted to take advantage of the lovely pool in between trips out.
The hotel is starting to look tired now, worn carpets and scuffed paintwork which is unexpected in a Red Carnation Hotel. Our room was lovely and comfortable though and kept very clean.
The pool area is lovely but small, particularly when families arrive, wanting to sit together but find it difficult to find the space to do so. There was only 2 of us but the area quickly feels cramped if more than a few rooms use it. Also, there was no pool service and on one day, after 4 hours no staff had been down to clear towels from sunbeams that were no longer being used or put out fresh towels.
Reception and concierge staff were fabulous throughout. Bar staff less so but nothing a little further training couldn't sort out.
Breakfast had a huge choice and was well cooked and delicious.
Overall a good stay but very expensive for the state of the hotel in its tired state.