リッチモンド パムッカレ サーマル (パムッカレ)

The Richmond Pamukkale claims to be a five star hotel, and even though it may pass the on-paper test nominally fulfilling the criteria, the reality is a different one. The facility looks like it was built in a hurry and is in dire need of a makeover. For example, we could hear the neighbor's TV and our room had a number of faults. The toilet seat was not straight, the cosmetic mirror was not usable, there was not plug on one bedside, the wood panels in the hallway to the thermal pool were rotten. There is no concierge and no hairdresser on the ground. When we arrived, we were not asked if we preferred a twin bed or 2 single beds and were lead to a room that didn't suit our preferences. The breakfast was not partially disgusting, the eggs were totally overboiled and the coffee just tasted horrible. To have breakfast in the room was subject to additional charges, so was the plain water in the room. Besides that, there was no possibility to make coffee or tea in the room, as it is even usual in many 3 star hotels. The dinner was OK and upon request, we could have a vegetarian dish, but in general there was no standard dish to cater for certain conditions, as one might expect in a thermal hotel, which would typically address elderly people. The wellness facilities were pretty decent, although the showers have no possibility to hang your clothes and towels. The only thing that was really outstanding was the massage service and we would recommend it anytime.

OK hotel. Many groups of tourists to come. Restaurant is always crowded. Not much choice of food, tasted so so. Room is ok, hot pool is great, staff is wonderful and very very helpful (the highlight of our trip.)

The hotel felt like a stationary cruise ship (which isn’t my cup of tea) but the beds were very comfortable, the thermal pool was lovely and the front desk staff was extremely helpful.

Service is appalling, food not good at all, staff barely speak english and are quite rude

For 5 star very dissapointing . Supper was served hostel style. Food was terrible. 3 pm room wasn't cleaned. No tea, coffee station in room. Breakfast was also very bad. Bread was hard and stale. No Yoghurt. Eggs where like rubber. Definitely don't recommend this hotel.

Service was poor. Although the hotel has nice amenities, rooms were dirty. We stayed for 4 days and on all days our key card would stop working after 8 to 10 hours. WIFI was not available in the room. Hotel does not have elevator and hence the bellboys had to carry the bags which was accessed very roughly. We saw the bellboy throwing bags from the stairs which would surely damage items and bags while transfer.

Nice room and facilities.

- Nice weather and view between mountains. - Wrong room details mentioned her as we should get bath but they don't have in their rooms

Nice