Lovely hotel and very comfortable. We got married here in 2012 and have come back to stay a few times a year ever since.
Sadly the service and food are awful - every meal we had was cold and had to be sent back (and when it came back was still cold but we ate it as we were hungry and didn't want to wait for a third time), the breakfast is a joke with vege and meat mixed in the same hot plate (the vege waiter agreed and said he isn't listened to either!), servers argue with us when we say food is cold, vegan option isn't vegan so is incorrectly advertised, parking used to be £10 and is now £24 (we parked next door for £13). Overall it was really disappointing especially as it was my wifes birthday and she's 8 months pregnant.
Breakfast in particular used to be so lovely with an amazing choice but now is poor. We may stay again but certainly won't be eating there. The corporate memory has been lost with the high turnover of staff too - no one knows what is 'used to be like' boo hoo