The staff at the hotel were really friendly. Check in was easy despite the computers…
Good size rooms clean with friendly helpful staff
スタンプ 10 個で 1 泊ボーナス*
消毒・除菌剤を使用して清掃、次のチェックインまでに人がよく触れる場所を消毒、ベッドシーツやタオルを 60 ℃ 以上の高温で洗濯、といった対策がとられています。
お客様の安全確保のため、ソーシャルディスタンス (身体的距離) の確保、従業員の感染予防用品の着用、お客様と従業員が対面する主要なエリアでの保護シールドの設置、お客様用の手指消毒剤をご用意、といった対策がとられています。
コネクティングルーム / 隣合った客室も空室状況によりご利用いただけます。施設までお問い合わせください。連絡先は予約確認通知に記載されています。
*追加情報または追加料金に関しては、手数料 & ポリシーをご確認ください
Very poorly trained/non-focused staff, minimal customer service and a real lack of attention to detail. The rooms and hotel corridors are all looking very tired and dated, areas of worn carpet on stairs and elsewhere. Draughty window frames, damp marks on room wall and non-functioning bathroom extractor. Incomplete arrival information in the room and no complimentary water or biscuits to be found. The room was fairly large and had 1 radiator which we had to turn up to full heat as one half of the room was continually cold and draughty. When I booked the room I phoned to confirm if there would be any 'Christmas functions' happening for the 2 nights we were staying and I was told 'no', however there were functions taking place on both evenings we were staying at the Hotel. A fire alarm started at around 12.45 and continued for a while during the night on and off, without any contact or communication from any member of staff. My partner had to get up and go along the corridors numerous times to make sure there was not an emergency and consequently we found it hard to settle after that. One other matter was the breakfast staff that we encountered, it was clear that some were happy and eager to help paying guests, however some other were verging on being rude with their actions. Particularly the person who was responsible for replenishing the hot food area. Overall this was a very disappointing experience, which could have been improved with just a little attention to detail.
Jan, 2 泊の旅行, 2021年12月03日
Lovely setting perfect place to unwind. Pool and hot tub working and very clean. Bar area and restaurant were excellent and staff very friendly especially Adam. The hotel in general is starting to look a little tired carpets and paintwork.Room was fine but radiator noisy and heated towel not working reported but not fixed during stay. On the whole would recommend as good value for money.
Wayne, 2 泊の旅行, 2021年12月01日
Was a lovely stay. Helpful and friendly staff members. Perfect location, delicious food. Overall a great time! Highly recommended:)
Greta, 1 泊の友人との旅行, 2021年11月27日
We originally booked for one night and had to extend to two nights with a second room on the second night. Staff were most helpful booked us all in had elderly mum. Room service and food excellent. We will certainly be back again. Thank you to all as we know how busy you were with two functions going on as well.
James, 1 泊の家族旅行, 2021年11月25日
The triple room was a good size, and the shower was great. However, the carpet was really dirty and one of the mattresses was really weak in the middle so I didn't sleep that well. The location was really good for us, easy to pop in to Havant for dinner and a day out in Portsmouth. However the meal we had in the restaurant didn't agree with me, and we felt it was overpriced and understaffed. The pool was a great size, the changing rooms were good and contained hair dryers, working lockers etc. That said, the pool area was run down (missing clumps of tiles in the pool, building work in progress, shower not working).
2 泊の家族旅行, 2021年11月19日
This was my third stay for business over the last two months. I had upgraded to a superior room which was very much a dissapointment. The room smelled of foul sewage when i entered, Although the reception staff did spray some air freshener into the room at my request it did not last long. The shower is very poorly designed, when in use it floods the floor with water which can only be held back by the use of towels as a barrier. The mattress was uncomfortable and ive seen thicker crepes that the pillows provided. Overall a very poor perfomance and not a pleasant visit.
Mark, 1 泊の出張, 2021年11月17日
Lovely stay and only marked down slightly as found some of the public areas a little on the cool side. The bedroom was comfortable and warm with everything we needed for an overnight visit. We enjoyed our evening meal and found the staff very friendly and attentive
John, 1 泊の旅行, 2021年11月13日
Friendly great service
Immanuel, 2 泊の旅行, 2021年11月12日
Lovely stay in a great hotel staff helpfully and pleasant
Kelly, 1 泊の旅行, 2021年11月12日
Surprisingly good trip - hotel very clean, staff very helpful and friendly
3 泊の旅行, 2021年11月12日