The morning I got check out, the elevator didn’t work because of fire alarms or something but we didn’t hear any alarm sounds at all. And I have 3 suitcases but when I call concierge, he just Say whatever he wanted say and didn’t listen to me and hung up!! I can’t believe it. I had to carry my suitcases from 10th floor through emergency exit stairs. At the time I got check out at the reception, the guy didn’t apologize at all in fact he didn’t say anything. My room was next door to electronics box, we had terrible noise all day. I won’t be back this hotel ever.