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客室のオプション

口コミ

7.4

良い

8.3/10

清潔度

7.9/10

スタッフとサービス

7.2/10

設備とサービス

7.8/10

施設のコンディションと設備

8.1/10

環境への配慮

口コミ

8/10 (とても良い)

5 days stay in Cozumel Allegro
Unfortunately we got a 2-3 days heavy rain during our stay. Biggest issue was that when the weather was fine, the kids water park did not operate, and we had to ask multiple times the reception to activate it. Even then, not all toys at the water park (water guns) worked. Kids club girl was amazing, took great care of our kids throughout the day with different activities. All personel did their best to entertain us and the kids, with theater show, christmas gifts from santa and also at the beach area. Dinner was nice at all restaurants, best food we got was at the Italian restaurant, make sure to book in advance at the reception. Beach area super nice and clean. Check in took time, we had to sign at least 5 different papers on the spot, this could be improved I guess. Breakfast options could be better, improve the quality or add more options. Coffee was bad, really undrinkable unless you like the nescafe hot water mix.
Emmanouil、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ

6/10 (良い)

Mixed Feelings
We stayed here 10 days over Christmas and New years. There were good and not good aspects of our stay. Check in staff were not overly helpful and often presented as annoyed. The room was a good size, nicely equipped and comfortable. The grounds were very well maintained and nicely decorated. The beach is definitely the highlight of this Resort. Beautiful sandy entry into the ocean. Plenty of Palm Trees and beach chairs. The housekeeping, Dining, Bar and Activities staff were all wonderful. They helped save our overall impression of the Resort. Entertainment was mostly child oriented but it's a family resort so... Dining at the Booked Resort Restaurants was very good. The Asian being our favorite. We were only able to get 3 dinner reservations over ten days. Christmas & New Years eve meals were Buffet style only. They were horribly organized and the food was not good. I couldn't eat anything I put on my plate on New Years eve it was so bad. No food eaten that night. Very disappointing! Otherwise the buffets were very typical for the Island. Not everything was good but enough was that you could leave mostly satisfied. We know the Island very well so we ate and found Entertainment options elsewhere a lot. Unexpected costs. Knowing I likely might be spending money on dinning and entertainment elsewhere, if the price was right, I would stay here again. It is nearly on par with other Island Resorts.
Marcel、10 泊旅行
Hotels.com を利用した宿泊者限定の口コミ

8/10 (とても良い)

Decent resort- Food situation less than quality
LOVED the beach and the lifeguard was super friendly and made a point to remember our names. The kids pool was superb. The room was comfortable enough, although the ac was either freezing or turned off (then it got very muggy, very quick). The food part is what made this experience less than quality. It was mediocre at best. Not a lot of variety and not many vegetables. Usually all inclusive resorts have access to food at any time, that is not the case here. Structured buffet meal times only, with closed times between. No room service, which was hard with little kids who still nap and if we missed the buffet meal times, we were out of luck. There’s also no smaller specialty restaurants like other resorts might have a taco stand or a pizza place, or even the swim up bar where you can order bar food at any time… nothing like that here- It was only the buffet or the reservation dinners (which were pretty much filled up all the time). Overall this place is decent but the inability to have quality food during times that work for our family made it difficult to plan around.
Nykole、9 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ

10/10 (最高に素晴らしい)

Vacaciones Perfectas
Nos encantó la estadía .. sin duda alguna regresaremos ; todo es delicioso , la barra libre tiene muchísimas opciones, las instalaciones están increíbles
Marycarmen、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ

10/10 (最高に素晴らしい)

Belen、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ

8/10 (とても良い)

2nd visit was even better.
This was our second stay in two years, staying for the annual Ironman. It’s about 15 mon out of town and is perfect if you want to enjoy the beach and pools and chill. Very kid-friendly. Buffets at mealtime are still plentiful - not gourmet but lots of variety and good food. A few things have changed since last year. The on-site washer and dryer no longer are available. This was unexpected but they have laundry service in a pinch. Washing clothes in the sink wasn’t ideal because the clothes took a few days to dry with the humidity. The other thing that was different was the mood of the staff. They were markedly happier than last year. They are always helpful and efficient, but this year the stress level was not noticeable. The beds were comfortable, the AC worked in the rooms, as well as hot water. Coffee was good and plentiful at breakfast and the beach gorgeous. This is a great place to stay for the Ironman bc you can easily get onto the bike course for training and the access road along the resort is great for a run. The resort did a great job supporting the athletes with night-before carb meal and 4am breakfast and shuttles to the race start. Also, if you can, wait and rent your car onsite. Much cheaper and you don’t have to ride an airport shuttle ;)
John、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ

8/10 (とても良い)

José Pedro、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ

10/10 (最高に素晴らしい)

Nos gusto las instalaciones y su menu ,lo que no nos gusto es que algun personal no todos pero si muchos no te tratan con atencion por no ser extranjero y algunos fueron poco descortez al solicitar algun servicio
Mara Yanet Reyna、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ

2/10 (不満)

They had a fire 2 days before we were to arrive - absolutely zero communication from them regarding this. We wouldn’t have known if we hadn’t been admitted to a private Facebook page fans of allegro Cozumel. We had to pay out of pocket for another hotel & then argue to get our money back which to date they still have $1000 of our money that they’ve refused to refund. Unacceptable! Our family will never book with them or any Barcelo owned resort again.
Elizabeth D、7 泊の家族旅行
Travelocity を利用した宿泊者限定の口コミ

6/10 (良い)

bradley、4 泊旅行
Travelocity を利用した宿泊者限定の口コミ