ハイアット プレイス ダラス / グレープヴァイン

空港へのシャトルバスの手配をしっかりしてくれた。

First room AC not working well complained to desk and they changed our room to one that the AC was much better!!

Perfect except the refrigerator was broken

Always meets or exceeds my expectations I will stay here every time I come to Dallas until something happens.....then I will give you a second chance. lol

Hotel claims to have a 24 hr restaurant that is in part why I picked it. When I arrived at 12am the woman who checked me in said they had a kitchen but not enough supplies to make any food and offered the 24 hr Whataburger as an alternative. The next day I complained and received a small gift bag and apology from the hotel. I was told there is a kitchen but not a restaurant and the lady that checked me in was supposed to make the food. The air conditioner in the room was so loud when it was cooling I had to turn up the TV to hear over it. The sign in the room says the hotel is green and will leave towels that are hung up but each day it appeared i had new towels despite hanging one up. Ice bucket but no instructions on where to find the ice machine. It certainly wasn't on my floor. The room was good enough I did not change hotels but will not stay there again.