オホ デ アグア ビーチ近くでビーチフロントに位置するスパ付きの上質なリゾート
Love the rooms and the kitchen. A little surprised upstairs dining was closed the one…
The hotel is beautiful upon arrival - however on arrival they start with the sales and…
この施設は、Intertek Cristal (世界的な第三者専門機関) のガイドラインに沿って清掃・除菌作業を実施しています。
スタンプ 10 個で 1 泊ボーナス*
消毒・除菌剤を使用して清掃、次のチェックインまでに人がよく触れる場所を消毒、ベッドシーツやタオルを 60 ℃ 以上の高温で洗濯、といった対策がとられています。
お客様の安全確保のため、ソーシャルディスタンス (身体的距離) の確保、従業員の感染予防用品の着用、お客様と従業員が対面する主要なエリアでの保護シールドの設置、従業員の定期的な体温チェック、お客様の体温チェック、お客様用の手指消毒剤をご用意、といった対策がとられています。
お客様がチェックアウトしてから次のお客様が部屋を利用するまで 24 時間以上間隔をあけています。
この施設は、Intertek Cristal (世界的な第三者専門機関) のガイドラインに従って清掃・除菌作業を実施しています
コネクティングルーム / 隣合った客室も空室状況によりご利用いただけます。施設までお問い合わせください。連絡先は予約確認通知に記載されています。
*追加情報または追加料金に関しては、手数料 & ポリシーをご確認ください
My family had a great stay at the Fives Oceanfront. Our Junior Suite was very clean and spacious. Customer service was great with welcoming and helpful staff. It took about 10 minutes to walk from the hotel to downtown Puerto Morelos with a toddler, but a taxi ride was very inexpensive, $4US one way. The local supermarket had all the basic necessities, food and drinks for reasonable prices. The only drawback my family experienced was the extremely long wait during dinner due to slow service at the Romarley Beach House Restaurant at the Fives. One night we waited about an hour to get our food and about 30 minutes to get our check. We decided to eat at the local restaurants instead where the service was much faster.
4 泊の家族旅行, 2021年07月25日
It was amazing, the service, the food, the people! It was so good we left our next resort and came back for a celebratory dinner a few days later.
Anna, 1 泊の旅行, 2021年07月10日
I would have liked to give very specific feedback but I was concerned about not having transportation to airport so I did not give my full thoughts. My greatest concerns are: I paid a hundred dollars extra per night for an ocean view but when I got there I was given a different room with only a partial view. Eventually (2 days later) it was exchanged for a better one (413) however the air only works in the living room and not well in the bedroom. I did not complain because I only had two more days in the new room. Check out was a little confusing and my card was charged twice but I have been assured they are working on it. Also, the restrooms in the public areas were not clean especially the one near the presentation room. That should be of the utmost importance. Also things were just wiped down with a paper towel such as tables. They should be sanitized and I did not see that. In my bedroom the bed was made and it basic housekeeping was complete but nothing was actually wiped down-Doors, cabinets, mirrors, closets,etc. it looks neat but was not clean. Finally the Wi-Fi reception is poor. Regardless of whether I was at the restaurant or in the hotel, I could only get one sometimes two signals when I was connected to your Wi-Fi These are not issues that will keep me from returning because overall the service was great and employees are nice. Food was excellent and the property is spectacular.
4 泊の旅行, 2021年07月05日
It was absolutely gorgeous and great boutique style hotel, with super friendly staff! The service at the RoMarley cafe was a bit slow, especially for dinner but everyone is so kind so it didn't matter much. I would definitely be coming back!
1 泊 の恋人との旅行, 2021年06月29日
It was an extremely pleasant stay at The fives Hotel. Personnel were nice and helpful and the facilities are beautiful and clean.
5 泊 の恋人との旅行, 2021年04月09日
The Fives is a complete Gem. After spending a day in Tulum only to find it was not our vibe we looked for a new home base last minute and found the the Fives. A town with incredible beaches, slower pace, mostly condos, the Fives is the biggest hotel there but not gaudy or intrusive. Service (Alejandra, Carlos stood out!) and room were incredible. Large size like a studio apartment, generous balcony for the cheapest room. It reminded of high end hotels in Vegas without the cheap gaudy side. It had classy, peaceful features throughout. Incredible rooftop pool and views. Pristine beach. Design and use of space thought out including not putting the elevators near rooms. The pictures don't really do it justice. For someone that puts a high value on quiet, this was the perfect place. We ate all our meals in the restaurant and the food was excellent. They took incredible care with my husband and I's food allergies. I don't expect hotel food to be especially good but this was an exception. Huge portion sizes, varied menus and priced relatively inexpensively. This place was never a part of our planned trip but we will be coming back. Staff were friendly, helpful, responsive and went the extra mile. The Fives also had some interesting technology like room keys that are waterproof bracelets so you never had keep track of a plastic card. Walking distance to anything you want to do include snorkeling on the second largest reef in the world all in front of the hotel.
Hannah, 2 泊の旅行, 2021年03月30日
Both elevators were not working morning I left the hotel! I don't expect this of such a nice place. Also, the staff COULD have been more attentive and helpful. My covid test had expired and they told me there is only one option waiting till the morning when I had the flight and that would not be enough time to get tested and results and flight. I am happy I spoke to a cabbie who took me to the lab where it was done immediately and all worked out thanks to him. Staff seemed not to care or somewhat complacent and withdrawn.
Clayton, 1 泊の旅行, 2021年03月28日
Very nice hotel and we will definitely come back! Rooms were very upgraded and hotel staff was very friendly. The food is good but we eat most of our meals outside the hotel.
5 泊の家族旅行, 2021年03月17日
property was extremely nice and well kept. drinks were awesome. clean rooms and throughout. staff were just the best. honestly i have nothing to say negative
Robert, 5 泊の友人との旅行, 2020年12月17日
New hotel, everything feels fresh. Loved the rooftop pool/lounge/bar area! Plenty of options to kick back (rooftop pool, ground level pool or beach). Attentative service. On the improvement side, I was not a fan of the lack of privacy between the balconies, as it took away from the experience of using the jacuzzi when you have somebody staring straight at you a few feet away. This could be remedied by mounting some sort of semi-transparent dividers. I would strongly advise the hotel to consider it.
5 泊 の恋人との旅行, 2020年12月16日