Hotel was lovely and centrally located. Bed was very comfortable. Cleaning service was not great. (They made the bed, took the dirty towels and didn’t tidy the room or empty the trash like other places do.) Main reason for 4 stars was the pool was totally out-of-service. This was one of, if not THE main reason I booked this hotel instead of another one. (This was for my daughter’s 10th birthday trip - just her and I - I had been saving for a long time so we could go all out, but since it was just her and I (mom), I didn’t want to be out late at night. So we pretty much got back after dinner at night, watched a movie and went to bed. - Anyone who has kids knows the pool is a huge highlight. What was most disappointing was the conceierge checked in with me and I expressed my frustration and my daughter’s disappointment, (there were tears)…I explained it would have been nice to get an email so we could have tried to book another hotel. All they said was that they were sorry for the inconvenience. I think it absolutely would have been appropriate in this circumstance after I took the time to explain how upsetting this was for my situation in particular to offer some money back.