Good points:
1) Location is great, with many restaurants and tourist sites close by.
2) Reception was nice and smooth, and pleasant to talk with.
3) The hotel had a gym which I managed to make use off.
Negative points:
1) My room was very close to the elevator. I could hear every "ding" of the elevator whenever it stopped at our floor. This became quite a nuisance when people used the elevator at midnight, as it would wake me up every time.
2) I stayed for 3 nights, but the room did not get any housekeeping, decipite the fact it was included in the deal.
A room type wasn't what I made a reservation. It was smaller, smaller bed type and no bathroom. I complained and requested of changing rooms two days in a row (I had stayed for 6 nights). But the request wasn't accepted. Besides, I paid the accomodation fee for the original reservation. This was my second time using this hotel. I wouldn't use the third time.
Maki
6 泊の出張
6/10
The room itself was not bad, although I did notice some stains on the carpet. Housekeeping did not come on the schedule mentioned by the receptionist and did not come until I complained about it. The location is convenient for sightseeing, but there is some noise until late at night due to the nearby downtown area and hospital.
Everything was great except the noise of the constant ambulance from the hospital next door!
Graciela
4 泊の家族旅行
8/10
Beautiful historic building, nice walking distance to alot of places. There is alot of street noice and sirens, we just slept with the TV on. Not impressed with housekeeping services but it was worth the trade off for being in such a nice location. Nice shower but not very good water pressure it took quite a while to wash my hair. No vending machines for drinks or snacks but Walgreens very close.
Overall, would stay again.
宿泊されたお客様
3 泊旅行
8/10
Mark
1 泊旅行
8/10
Our stay at the hotel was good. The hotel is in a prime location downtown Chicago so it is very walkable for shopping, dining and entertainment or a quick Uber ride away! The hotel staff was friendly and service was great too but the rooms were a bit out dated and could use some help. Other than that, our room was clean/cozy. The valet parking at the hotel is insanely expensive, almost $100 a day. So I would advise finding another parking garage to park your car if driving into the city.
Lawrenisha
2 泊旅行
10/10
We found it odd that there was not a mini fridge in the room. Highly recommend