2/10 Poor
Nov 11, 2024
Don’t stay here if you can help it
The hotel rooms in this hotel do not look like the ones pictured in the listing. It was very dirty - there were weird stains on the walls, the chair, and the bedskirt; the bed was dirty and I wasn’t sure whether it had been changed or cleaned; the floors were dirty enough that my dog was finding stuff on the floor to eat; and the smell in the non-smoking room was very strong. When I asked to be moved to a new room, it still smelled strongly but was a little cleaner (still dirt in the chair and on the nightstand) and I was trying to convince myself it would be all right to stay in when, after a little while, I noticed a fair amount of mold on the bathroom ceiling. When I went down and said I would find somewhere else to stay, the very kind woman at the front desk told me that hotel policy prevented them from refunding me anything onsite, even the pet fee I had paid upon arrival, and that I would need to go through management to see what could be arranged. I have yet to resolve the situation.
Megan
Megan, 2-night trip
Verified Hotels.com guest review