ダブルツリー バイ ヒルトン ホテル ベンド (ベンド)

Excellent. Staff was friendly. Room was nice. My floor was being renovated so there was some construction but no big deal.

The hotel was clean, good location and nice staff. We were excited to get to our room and go for a swim, but...the pool was freezing and hot tub was luke warm. Bummer, but we didn't come to the hotel to swim only. When we turned down for the night the beds were very uncomfortable. Linens were nice though.

I had a little issue with room service, but it was resolved quickly and they really went over the top to make it up to me.

Great place to stay. Clean rooms with a great location

we checked in after 3pm but the room was not ready, the room per se was very nice, however the heating system broke down after 1 day, and we had to move to another room (luckily there was one). on Christmas day they asked us if we were willing not to get the room cleaned in order to allow more staff to stay with the family, we gladly agreed. 2 days after the room was not cleaned again and nothing was told us, even when we had to go down to the reception desk asking for more toilet paper because of this. overall desk was doing his job ok (would probably have expected something more then a coupon for free breakfast we got when we had to change room due to the broken heating system), the cleaning part was totally unacceptable since it basically didn't show up (luckily we changed room, otherwise it would have been cleaned only once on a 5 days stay) one last thing is terrible internet, in 2018 almost 2019 is not possible to have such a terrible connection (max 2Mb/s) that kept disconnecting, and, best part, is they still to charge for it.