ハイアット プレース ミスティック, ミスティック

We stayed here for three nights and overall enjoyed our family getaway. We arrived very early at Noon and stopped to pre check in, not expecting to get into our room yet. Friendly greeting by manager on duty and housekeeping. They told us to give them 10 minutes and they would have our room ready. When we got to our room a staff member named Nick was fixing the bathroom sink. He apologized for the miscommunication that our room was fully "ready" and was done quickly. The room was nice and spacious and clean with the exception of the 2 waste baskets. They were extremely dirty but housekeeping quickly came to clean them. We later found that our mini fridge was not cold. They sent Nick up to see us again. He was also the hotel driver for rides into town. He wore many hats for the hotel and did them all very well. He ended up replacing our fridge with a new one within 10-15 minutes. The manager visited us in our room at this point to offer his apologizes for our minor concerns. He brought bottled waters and cookies for our kids. We would stay here again and were extremely impressed by the staff.

Hotel was wonderful but didn’t like fact that you had to order food and go pick it up in lobby - no room service or waitress service yet list of amenities shows restaurant/ bar

Very good hotel.excellent location.staff very friendly.shuttle bus service was excellent.

Convenient location -- short walk to Mystic Seaport and downtown. Great evening view of sunset. Picnic tables under the tree shade on the side lawn convenient. Hotel staff very pleasant and helpful. Comfortable bed and good AC. Had a nice, quiet stay. Highly recommended and would return.

Loved our room. What a fantastic layout! Practical and comfortable. Friendly and helpful staff. Very nice lobby.