The hotel itself was nice, but we did have a few issues that I feel are worth mentioning.
First, at check-in, we were told we could have a late check-out around 2 or 3 PM, depending on availability. However, on the day of check-out, we received a call from the front desk (the same person who had originally informed us about the late check-out) around 1 PM, asking us to leave immediately as the next guest was already waiting. This was extremely frustrating, especially since we were told we could stay later.
Second, we were informed that we were eligible for complimentary laundry service (2 pieces per person per day). However, when we requested two pieces of laundry on our second day, we were charged $20 . While this was eventually resolved, it was certainly a surprise, and it was frustrating to have to deal with the front desk late at night after a long day.
Overall, while the hotel itself was pleasant, these service issues left us feeling disappointed.