I will review it in short. After check in baggage took 45 minutes to come to room. We asked for 2 keys for easier access in a double occupancy room, but they said as per policy they could not provide. Called in room dining for glasses and ice bucket but they said it will take 45 minutes and said if you require it early please come to first floor and collect it on your own. We went to the swimming pool not one staff on the entire floor, lights are even shut on the floor and no pool towels too. When we went to the restaurant in the evening for snacks they said they can only provide the menu post 7.30pm. Rooms did not even have water or towels and when called for the it to the room said they did not put because it was over. We had to go ourselves to identify our car in the basement and bring it to podium because they did not have someone who could do the same for us. Overall a worst experience and have never stayed at a hotel, which claims to be with certain star rating. Definitely not staying here again.