ホテル テンペ / フェニックス エアポート イン スイーツ アット ザ モール

宿泊料金は大変安く近くのアリゾナグランドリゾートに会議に参加するには大変便利でした。ほぼ4泊の料金でアリゾナグランドリゾート一泊分の料金でした。しかし、請求された料金は予約した時よりも60ドル以上高く、空港への送迎がありましたが、送り迎えの方法は他の宿泊者の感想を見て行うしかありませんでした。送迎の依頼方法等がどこかに記載されていると親切です。ホテルはアメリカでよくある外に廊下のあるモーテルタイプでした。朝食は日本人には口に合いません。プールは写真のマジックで実際はかなり狭いです。

建物は古いですが、清潔で満足です。

所在地の住所がGPS上で別の地点を表示し、到着に難があった外は、特段なんの問題もなく利用でき、快適であった。

ホテルと空港間の無料送迎サービスを利用しましたが、空港でフロントに電話してから１時間以上待ちました。また、空港に向かう際も約束の時間から10分ほど待ちました。 また、二階建てでエレベーターがなく、チェックインの時は荷物を運んでもらいましたが、チェックアウトの時にフロントに電話しても、（そうするよう言われたにもかかわらず）10分以上待っても誰も来ませんでした。 全て英語での会話になるため、通じたかどうか含め、不安になることが多々ありました。

ネットが全然繋がらないので、何も出来ません。4泊しなきゃいけないのに。これで三つ星ですか？ かなり古い。ただの安モーテル

This place looked so nice from the online pictures. Once I got there, the room was filthy and the service at the front desk was poor. The surrounding area was also not the best one to be in. I checked out immediately and went to another hotel and it was like day and night. I do NOT recommend this hotel AT ALL.

The hotel is old and definitely needs remodeling. The conditions are run down and repairs are needed. It almost looks like a weekly stay for locals. I'm glad we only needed to stay overnight. Unfortunately won't stay again until it's has been remodeled. The location was excellent and very convenient to stores, food places and even the ASU stadium. Customer service from employees...i.e. front desk, housekeeping and management was great (reason I gave it 3 stars and not 2 stars) LOOKS LIKE A NAME CHANGED MAYBE DUE TO NEW MANAGEMENT OR OWNERS SO HOPEFULLY REMODELING SOON!!

The room met my needs. It was a bit small but was serviceable. The hotel was close to everything we needed. Staff was helpful and nice.

Great price and great cleaning service.

When I arrived, my suite had been given away. The clerk was only authorized to offer me $4/night off for the difference between a suite and a room. When I berated the booking service, she felt threatened and we had pointed words (no name calling, no banging on counters or plexiglass partition, yet she felt threatened), even though I pointed out my ire was not at her. (Mutual apologies exchanged next morn). Eventually,I was checked in and told that I would not be charged until the manager dealt with the situation in the morning (I was later given a more significant reduction in my rate). However, I was told if I had paid for the room in advance — even though Hotels.com offers me the option not to do so — the suite would have been saved. So much for being a Gold member NINE YEARS IN A ROW. The motel itself is VERY run down. The cement steps are chipped, the stones and all the walkways are stained or have chipped paint, and they are dirty. Between the parking lot and my room, I saw a few overflowing trash cans. Okay, it was night on Friday. My room was near the pool, and the full-on pool party! (repeated the next night). People barbecuing, pool and hot tub filled with people, music blasting. There were 50+ people (no exaggeration, have a pic), NO MASKS! NO SOCIAL DISTANCING! (Was this legal? Definitely NOT safe.) The room, itself, though in need of a paint job and with scratched furniture, was very clean. I am very sure that I was not in danger of covid there.