The hotel was located in a very convenient place; directly connected to the Victoria station. The room was good enough, however the toilet was too small and the toilet bowl was too close to the wall and to the toilet paper holder. Our biggest complaint is that the housekeeper threw away my daughter's plastic contact case. She made a claim at the front, but we could not feel her sincerity. On the last day, my daughter's plastic stopper for her hair gel was gone, again. The towels in the room had a sour odor.