My family and I recently spent 7 nights on Half board in a family suite. The room was comfortable however slightly small versus other hotels we have stayed in. Breakfasts offered good variety however were extremely busy with long queues for the cooked items. . Buffet dinner had good choice however lacked a little quality. The Pool area was very old fashioned and needs some investment. The entertainment in both the star rooms and the lobby bar were ok however over the week felt a little repetitive, and some of the acts were disappointing. Overall we all enjoyed the break and our time at the Merton, however some areas could be improved.
Great hotel with friendly, helpful staff. Rooms are cleaned to a high standard with good amenities. There are a huge variety of bars and entertainment. There is no air conditioning but a good sized tower fan is provided in the room.
My only criticism is that I was informed by restaurant staff that breakfast was avalible at 7am and they open earlier than the advertised 7:30am, so I arranged my taxi accordingly to get to the airport after a swift breakfast. Upon checkout at 6:55 the desk staff kept repeating it was 7:30 breakfast, and therefore I would not be able to have any before my taxi. Seems like a breakdown in communication between all parties, as I was informed by multiple staff it was 7am. A bit of a sour end to the trip, it was a shame as the breakfast buffet is fantastic and the chefs and restaurant staff are so friendly.
Jersey July 2023
Great hotel, location reasonably close to the centre of town, the food was well above average for holiday hotel. Definitely stay again and would recommend the hotel for both business and pleasure.