大人限定のホテル - ムヘーレス ビーチから 2.3 km、スパを併設
My stay was horrible from the time I checked into the hotel. I was put in the wrong bed…
The food was amazing at all restaurants. They didn’t have long waits and food was served…
この施設は、Intertek Cristal (世界的な第三者専門機関) のガイドラインに沿って清掃・除菌作業を実施しています。
スタンプ 10 個で 1 泊ボーナス*
消毒・除菌剤を使用して清掃、次のチェックインまでに人がよく触れる場所を消毒、ベッドシーツやタオルを 60 ℃ 以上の高温で洗濯、といった対策がとられています。
お客様の安全確保のため、ソーシャルディスタンス (身体的距離) の確保、従業員の感染予防用品の着用、お客様と従業員が対面する主要なエリアでの保護シールドの設置、従業員の定期的な体温チェック、お客様の体温チェック、お客様用の手指消毒剤をご用意、といった対策がとられています。
この施設は、Intertek Cristal (世界的な第三者専門機関) のガイドラインに従って清掃・除菌作業を実施していることを保証しています。
This resort has very good food and a wide option of restaurants. The rooms were a bit small, and with would have been nice to have both a swim out and hot tub as options. Overall, I would return.
Bobby, 5 泊 の旅行, 2021年05月09日
Everything was great except the mosquitoes
Shavonna, 3 泊の友人との旅行, 2021年04月30日
This has got to be the worst service I have ever experienced. After 4 1/2 hours of trying to deal with the staff I had to pay for another cab ride and more money to go to another hotel last minute. They say adult seen on a portion of the hotel but they let kids in the pool and in the rooms in the lazy river. They said this is because they only do two buildings on the family side and this means that the rest of the children go to the adult soon. Because of this they gave away my room and my Oceanview. They attempted to put me into other rooms and charge the same amount but did not have the same amenities. The Stuff was very difficult to deal with and I spent the first 4 1/2 hours of what should’ve been my paradise vacation arguing with staff and management.
5 泊 の恋人との旅行, 2021年03月17日
The adult scene was not for adults, they over booked the family side and there were families and kids all over the property, the star class treatment is a joke, you get nothing for it, the exras go to everyone
6 泊の友人との旅行, 2021年03月12日
Beautiful property, excellent food, friendly and attentive staff.
3 泊の友人との旅行, 2021年03月11日
The resort was beautiful, the customer service was HORRIBLE. Most of staff were not knowledgeable, many of them couldn't speak or understand English. I make multiple request with their guest services department and they drop the ball. I WOULDN'T RECOMMEND THIS RESORT TO ANYONE!!
3 泊の家族旅行, 2021年03月11日
We did enjoy our stay at this hotel but we had hiccups. They need to tighten up their customer service. They are not good at remembering request. We requested a birthday banner and dinner reservations, they ensured all would be handled. They never made the reservation and when informed, they did nothing to make it better. Also, we had to call 3 times out of our 5 night stay to request our room to be cleaned. We would return to the room around 4-5 and the room would still not be made up. Also, if you are into very nice beaches, this may not be the best option. There is a lot of rubbish around.
5 泊の友人との旅行, 2021年03月08日
It was a issue at first but the manager assist me and my weekend was wonderful great customer service
3 泊の友人との旅行, 2021年03月05日
As a new resort I get that they are still trying to figure things out but the staff was rude and took very long to take care of us when we would try to get drinks. There were things that needed to paid for even after paying for "all inclusive". The cabanas, bottle service at the lounge, certain meals at the restaurants, etc. The pools are cold except the one pool people who pay star class can use, which I dont think is fair. The food SUCKED! Not many choices, and the fact that this hotel is 30-45 away from the strip where everything is doesnt make it better.The only good thing is that they offer on site covid test. Hotel is very nice and has potential. I would waste my time going for another 2-3 years. They have A LOT of work to do.
3 泊の友人との旅行, 2021年02月26日
It was a large property with numerous swimming pools which was nice. The pools were a little cold and not heated. We stayed at the adult scene however there were a lot of kids on that side and they were loud. It was not what we expected and was a little disappointing
4 泊 の恋人との旅行, 2021年02月25日