I strongly do not recommend staying at this hotel.
First, although this hotel forces us to use online check-in, my last name and first name was wrongly registered to the hotel online-check in system. So, I failed to online check-in in the hotel reception, and when I reported my problem to hotel staff, she even doubted that I had reservation.
Second, the room where I stayed had a huge problem with shower. The temperature of water was either extremely high or cold, and there was no mild temperature. I tried to report this problem to the reception over the phone, but the phone was busy, and I was forced to wait for a long time to speak with the reception. What is worse, the reception promised me to repair the problem quickly, but a repair person did not appear after I waited for 20 mins. Then, I called again, and the reception asked me to wait for another 20 mins. HOWEVER, again the repair person did not appear in the promised time. I called again, and the reception again asked me to wait for another 20 mins, but she also said that I also might have had to wait longer than 20 mins. I was upset, and asked her for a new room. HOWEVER, even the new room also had a problem with water; the bathtub was clogged.
Third, some elevator buttons were broken. I could not go to my room with a certain elevator. I was upset.
I expected to have a great experience in Las Vegas, but my experience there was completely ruined by this hotel. I wish, at least, they should refund.
このホテルへの宿泊は推奨できません。
