Worst hotel ever. We stay in a hotel just for 1 night (because more nights were unavailable) and expected to try real 5 stars service, but in fact, we got 1-star hotel.
We came 11.30 am to the hotel, nobody welcomes us on reception and we need to stan long Q to check-in, receptionist told us that "soon our rooms will be ready, please have a seat". We spended half an hour and nothing... I asked, whats the issue, and he told that check-in 3 pm and room still not ready that's why. We decided to continue to wait on the beach, instead of seating at lobby. Even at 3 pm our room was not ready, because they not figure out that we booked Deluxe Room with sea view and King Size beds (they thoughts that we booked standard), so, they still not give us room. In fact they gave 1 of room neat 4 pm and other 2 - near 4.30 pm.
The room which we got has nothing that you can expect in 5 stars - no slippers, bathrobes and even a pen... Just shower gel and 2 towels per person (small and big). The shower had an issue and all floor after the shower in the bathroom was wet (even if the door to the shower was properly closed).
They provided towel cards for towels near the pool or on the beach, if you forgot - the attendant in a rude manner (near the pool it happened) will reply that you need to give him cards. On the bar - just simple cola and alcohol, no snacks at all. On the beach, the situation is better, but sometimes 10-20 minutes Q to the bar, really, in 5 stars?
Overpriced, never again.
