Staff friendly and helpful. Room adequate and clean.
Detail to Clealiness Needed
First of all the staff at Tru are exceptional. Everyone is friendly and accomodating. Unfortunately the cleanliness and condition of furnishings/bedding has started to deteriorate over the past year. Dust on the bathroom vent fan, dirt in corners of bathroom and room, bedding and room furniture starting to show wear. The outside garbage receptacle and sidewalks are in need of power washing. Firepit area could use a facelift. A little attention to the small details needed. We have stayed here many times over the past 4 years but not sure we'll stay again.
Nice staff, clean lobby, get to breakfast early.
The staff was awesome. But the room was pretty rough. The shower and toilet were clean,but thats it. Obvious insert hadnt been washed, make up and stains on it. Top sheet had two large round stains in it. I asked for new bedding and they did hand it to me to change out. Headboard had stains where i didnt want to lean on it at all, floors didnt look like they were cleaned, weird sprays and splashes on walls in several places. By 8 all the hot food was gone each day for breakfast.