The place is trying to find its personality (that's our guessing) and offers a retreat from the city with the most beautiful gardens, several pools, fantastic spa treatments, free yoga classes, bowls sound meditations, wellness activities... but also loud music until 1 AM that wont let you sleep if you paid for a room with ocean view, because the main pool with the bar is under the rooms with that view.
I was able to change our room for another one that has "jungle view" and we were able to sleep listening to the crickets and nocturnal fauna, we could even heard the sound of the sea crashing far far away... basically what I was expecting. Nature, calm, relax and romantic bonding time with my boyfriend.
In that regards, all members of the staff were very helpful and kind (specially Octavio and Belen), but I did have an unpleasant conversation with Daniela at front desk who told me irritated that "our guests want to have a good time and that's the reason they choose to come to an only adults resort, to have fun and enjoy themselves".
If that's the case, the concept they promote is very misleading.
I suggest you call before booking and make sure if the experiment of loud pool music until 1 AM succeeded or they went back to the tranquility and relaxing experience others commented about.