I chose this hotel for its location and pool but wow! I did not expect the level of service and quality throughout.
Starting with the doorman Rufus who was so welcoming, helpful, professional and informative, I requested at check-in (with the delightful Alicia) that he be allowed to also be my bellman. He set the tone for a wonderful stay.
The lobby was beautiful, and even the lobbies on each floor when exiting the abundance of elevators, were beautiful. Hey, it's Chicago and world-class design is expected but when it is so well executed and everything is in perfect, clean condition, it adds another layer to that vacation feel.
Also of note, the pool and fitness area is more of a private health club with all amenities including a sauna. Everything was IMMACULATE and they thought of every detail and need in the locker rooms. Amy at the fitness center front desk was amazing, super friendly even at 6:00am, and kept everything in perfect condition.
This hotel overall was so much more than I expected. I have stayed at higher end hotels in Chicago for years but have now found a new favorite for when I return.
