Great hotel with great staff. In particular the chief concierge, Alex, was amazing. The property was down an elevator during my 4 day stay, which impaired us slightly. Pool that was supposed to be heated, didn’t appear that way at all. Otherwise , food is outstanding at Sugar Palm and the rooms are comfy.
Nick
4 泊の家族旅行
10/10
Tomas
5 泊旅行
8/10
karen
3 泊旅行
4/10
One of the most uncomfortable beds I have ever slept in, bar none.
This fresh coat of paint on the tired Viceroy works as visual comfort but not "actual" comfort.
Additionally, the hidden fees and surcharges are just robbery and frankly, insulting: $58 for parking + $10.44 for parking tax, an occupancy tax of $50.95, a $7 SM tourism fee, a $40 Guest Amenities Fee (what amenities?), and more to list for a room costing $335.20.
In the room there's no coffee/tea machine and no mini-bar with drinks and snacks just in case you want something. Instead, you have to order a $10 coffee + tip or have it delivered from a delivery service.
Drake
1 泊の出張
10/10
Hotel was great and mostly because the staff was amazing. Pool is small, but nice. Rooms were lovely.
kristi
2 泊の出張
10/10
Amazing place to stay.
Arman
1 泊の出張
10/10
Jason
2 泊旅行
10/10
Gorgeous boutique Hotel one block from the ocean. I would highly recommend.
宿泊されたお客様
2 泊の家族旅行
4/10
Nice location but this hotel needs work. Rooms very dated and small. Common areas dated and worn. Elevator broken. Had to get to room by going outside and thru a back storage room freight elevator. Staff nice but overwhelmed. Big noisy crowds checking in. Felt like a college dorm. I paid for my two day stay but checked out same afternoon.