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Where to start. They dont have their own airport transfer. When I asked to arrange they just gave me a local number. No one to carry out your luggage from your car. Took forever to give the room. By the way prices at which I booked at the agent website was different than the prices at the hotel. So they charged me extra. The room they gave me was like stains on WC. Towels lying on the floor. Used paper tissues all over. They changed my room when I blasted on them. Went to the bar. It took 50 mns for a sandwich. And when I decided to go in my room asked the waiter to provide the sandwich there. It took me 3 hours and so many calls to get that sandwich in my room. By the way delivered stale sandwich. Wont recommend this hotel to anyone.

Great location ; good service but oldish rooms Wished they had a gym

Nice hotel good amenities and security. I would stay again.

Friendly staff.

Since I've been a regular here, they upgraded me to a suite at no extra charge!

I come to Dakar on business once or twice a year and this is where I stay. Comfortable and the restaurant has food that I enjoy. Professional staff is a plus.

Comfortable, but nothing spectacular for the price. The hotel is a bit dated and worn out, though good by regional standards.

In general, it was ok. Likes: bfast buffet was good, drinks and food were good value Don't Likes: extremely slow service ( like they are trying to avoid you), and can't get any fresh air in the rooms (windows blocked) so air in the room is stale and does not smell to great. Took room with 2 single beds and they were hard as rocks..

I stayed here for 5 nights with several colleagues attending a conference and we had a good stay. Rooms are clean and well-appointed with comfortable beds and good showers. Bar, breakfast and food were all excellent, if a little pricey. There are lots of good reataurants, a little tourist market and a good supermarket within a 10 minute walk. The hotel has very good, but friendly, security staff. My favourite thing was the outside bar area and the pool. The pool was very clean, nice temperature and the pool attendant was so lovely and really helpful. I would definitely recommend the Novotel.

Their breakfast buffet has several hot items, and enjoyable. The staff all seem to be very helpful. You can walk to several places to eat, stores for water-pop-and snacks, and local market. Be prepared to pay 20.000CFA ($38USD) from the airport (DSS) to hotel. The hotel had one of the best money exchange rates during my stay. I was surprise to find it hard to exchange US Dollars at the bank, but the Novotel rate was on par. If you haggle, the cabs located at the hotel, are not costly, but if you don't speak French, do your best to make sure the driver understands the place you want to go. There are many people in the Kemel market that can, and will speak English very well. If you try, most vendors will accept the US Dollar, or Euro. If you have Euro, the exchange rate is better. On my next visit I will consider the Novotel first.