ヒルトン セントルイス アット ザ ボールパーク (セント ルイス)

Everything was excellent

Overall, the property was really nice! The views are amazing! It's truly right next to the ballpark and a block or so from the arch! The check-in process was easy and you can avoid the parking fee on Saturday night stays by finding street parking nearby (I'd assume this wouldn't be an option on Cardinal game days). They don't monitor after 7 PM or at all on Sunday. The area feels safe. I wanted to go to the 360 lounge, but they wouldn't let anyone up after about 1:15 am and nobody seems to know where the elevator man is (for some reason the room key won't let you just go up there by yourself). I went for brunch the next morning and it was really awesome, but again, I had to hunt down the elevator man. I will probably stay here again if in STL again. I feel like it was overall a good value.

Zero complaints

Our bedsheets were dirty and I could hear the people talking in the adjacent room all night. This hotel has gone downhill a lot since my visit in 2018.

First off we were really excited about staying here and was hoping we would have a great time but as soon as we got there we had trouble finding the parking garage and it took forever to get someone to help us and show us where the super expensive hotel parking was. Then me and my kids went to have breakfast the first moring and first my daughter wanted a bowl of cereal because shes only six which is totally fine but as i was pouring her milk carton in her cereal it came out chunky and luckily i saw it. I told the waitress and she just says oh im sorry and that was pretty much it and still had to pay $17 for her to just eat a bowl of cereal which is ridiculous even if we could have kept the bowl and spoon. Then couldnt get any of the ice machines to work and finally after 4 floors found one that worked. Then when we checked out had extra charges on my bill that couldnt be explained by the receptionist and she just said hopefully they fall off in 3-5 days. Dont get me wrong its was a nice place but if im paying as much money as i did for this one then i expected things to go better than this.