I contacted the front desk to advise that the bathroom floors were not clean. I was advised housekeeping would address this concern while I was away from the room. I returned to the same uncleaned bathroom floors and shower area. Seeing the floors were uncleaned, I questioned the cleanliness of the entire room...inspected the sheets which looked clean and diverted my eyes as much as possible from other areas.
宿泊されたお客様
1 泊の出張
10/10
Hans
2 泊旅行
10/10
Andrew
2 泊旅行
10/10
Soumik
2 泊旅行
10/10
Soon as we were checked in at the front desk, manager walked up to us, shook our hand and said he apologized cause the room we booked wasn’t available. He then said that he upgraded our room to the top floor with a better view and no extra cost. Friendly staff, modern/clean rooms. Will definitely stay here again.
Alexis
3 泊旅行
10/10
Todo muy bien, el hotel muy grande y muy bien ubicado
jose
5 泊の家族旅行
10/10
Qué hotel tiene un servicio excelente, ubicación, excelente, los cuartos son cómodos las camas, las almohadas, todo muy bien
Es un hotel demasiado grande para mi gusto, la próxima vez buscaré uno más chico
Beautiful hotel in a great location. Helpful staff.
Linda
3 泊旅行
10/10
Everyone was super friendly! Very clean. Bed was very comfortable.
Misty
1 泊の家族旅行
10/10
Loved the hotel except for no room service. Everyone was very friendly and helpful. Room was super clean. Restaurant (steak & sushi) was wonderful. Food snd service excellent. I dined there twice - nice not to have to leave the hotel after a long day at McCormick Place.
My first day after driving 400 miles, I wanted room service - but they don't have it. You have to physicslly go to one of the restaurants, order, and wait. You can't even call to order ahead. A kind person at the front desk - Alex, brought me a meal
I had to go online and tell Alex what I wanted. He brought me my receipt and I signed then he went back to get my food and brought it to me. For older people Room Service is important.