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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Adults-only hotel with 3 restaurants, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Front of property - evening/night
Exterior
Rooftop terrace
Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Beach towels
  • Spa tub
Feel at home
  • Microwave
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is $155
includes taxes & fees
$128 per night
Dec 4 - Dec 5

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillowtop bed
Sofa bed
Blackout drapes/curtains
Separate bedroom
  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillowtop bed
Sofa bed
Blackout drapes/curtains
Separate bedroom
  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillowtop bed
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Luxurious Grand Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Pillowtop bed
  • 1479 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillowtop bed
Sofa bed
Blackout drapes/curtains
Separate bedroom
  • 482 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Pillowtop bed
  • 1479 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillowtop bed
Sofa bed
Blackout drapes/curtains
Separate bedroom
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Luxurious Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Pillowtop bed
  • 1079 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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includes taxes & fees
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About the neighborhood

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 1 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. The pool and helpful staff get great marks from fellow travelers.

All inclusive

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

At a glance

Hotel size

  • 120 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Snack bar/deli
  • Water dispenser

What to do

  • Yoga classes
  • Pool table
  • Beach nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser

Accessibility

  • Elevator
  • Elevator door width (inches): 48
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 63
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Tile flooring in room

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.75 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free cancellation for a full refund?
Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Yes, there's an outdoor pool.
Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.
What is there to do at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites and nearby?
Onsite recreation at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites includes yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites also has 2 bars and an outdoor pool, as well as a sauna and a steam room.
Are there restaurants at or near The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Yes, there are 3 onsite restaurants.
Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites like?
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. The local area is popular for its beaches and our guests say it is very central.

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Mixed feelings
Pros: Location is ideal. Room is very clean. Very confortable bed; not too soft not too hard. Mexican restaurant is very good. The drinks (in the all inclusive option) are very good at the Mexican restaurant. It was relatively quiet in the streets in this area. Italian restaurant is average. Wine included in the all inclusive option is average. Cons: The rooftop is very underwhelming. There is 11 sun loungers by the pool. Eleven…for a hotel with 150+ rooms. They put some tables and stool chairs instead of sun loungers. Very uncomfortable. There are so many VIP sun beds that you can’t use… Pool is cold. Alcohol served is not good quality and I couldn’t get a margarita that doesn’t taste like syrup. Rooftop is a real disappointment.
Bruno, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome stay for a full Playa experience!
Great hotel in the heart of Playa!
Jordan, 3-night trip
Verified Hotels.com guest review

6/10 Good

Overall it's a good bang for the price. But have to warn those looking for a quiet getaway. Pros: Price, comfort, cleanliness, great staff, location (1 block from beach), restaurants/bars, walking distance to nightlife/restaurants on Quinta Ave. No car rental needed. Tours/Excursion desk in lobby with transportation provided. Pharmacy/drug store & 7Eleven located right outside the entrance. Great breakfast buffet. Cons: No room service & no to-go box or carry out from restaurants in hotel. You must dine in. Rooftop closes/music shuts off @11pm. Pool needs renovation. View of the ocean is mainly from the rooftop deck. Rooms have a view of surrounding abandoned/closed buildings with damages caused by the hurricane. Warning: On the side and front streets there are bars that are opened til 3am nightly with loud music/karaoke. Didn't bother us as we're from a party city and enjoy the nightlife but for those looking for peace and tranquil, this hotel is noisy. The hotel's center is open so the inside noise comes from the ground floor's restaurant/bar.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Oscar, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We loved the Reef 28. The place is clean, comfortable, amazing vibe, the staff is great, food was really good (we did all inclusive). Easy walk to La Quinta, shopping, restaurants and night life, safe area. The only downside was a bar around the corner, you can hear the loud music and karaoke, none of this to the hotel fault. My fiancé can sleep through anything and I use earplugs so we didn't care much, but if you are a light sleeper this may be uncomfortable.
IAEL, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

This resort would be amazing if I were looking to party. Its a great resort, but it has some serious drawbacks. PROS - 1. The food is AMAZING. It is far and away the best food I've had at an all-inclusive. I can't overstate how good it is. 2. Staff, everyone is extremely nice and not bothered to help. 3. The hotel is very clean. CONS - 1. Noise. The outside is a nonstop party. If you are looking to unwind, you won't find it here. 2. The pool, it is small with limited space and the music by the pool is incredibly loud. Again, you can't relax by the pool. It also gets filthy quickly because of how small it is. 3. The area, its a tourist trap and everyone is trying to sell you something. 4. the time share, we were bothered a few times about their sister hotels and taking advantage of some offer, I never listened to it, but they kept trying to get us. OVERALL - Its a great hotel, the food is incredible, it really is amazing! the place is clean and the staff is great, but you can't relax here. If you are looking to party, you found the right place. If you want to chill, look elsewhere.
Harold, 5-night family trip
Verified Expedia guest review

6/10 Good

It was very humid throughout the hotel..
Teena, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel and area Would definitely go back there
Damion, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

For the price point, this place is superb!! It would be difficult to find an all inclusive, two bedroom suite with in room Jacuzzi and access to two sister resorts for this price. Staff is excellent. Food is presented exceptionally, however they clearly use cheap quality products so the taste is not as refined as expected. Definitely pay the 300 MXN for two hours in the spa. It's well worth it.
David, 3-night romance trip
Verified Expedia guest review

6/10 Good

Not the same as it was a few years ago, the sister resorts were free to access, and now charge a fee to enter. Room was only cleaned once on a 3 night stay, other than that, everything else was good. I'd probably find else where to stay next time.
Cisco, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place with great amenities!! Very friendly crew. Overall worth the trip!!
Vahe, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

I love this hotel
Dianne Stephanie, 6-night romance trip
Verified Expedia guest review

2/10 Poor

Name off the hotel and location
Yaron, 2-night romance trip
Verified CheapTickets guest review

10/10 Exceptional

Amazing , I loved the whole experience.
Shysay Demi, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Minutes away from everything.
Pete, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great staff and customer service
Jose, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The
Ana, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

I called ahead because it was our honeymoon. They went above and beyond. My bride (a local woman) was absolutely blown away. Thank you so much for everything. We’ll be back some anniversary or another.
Jeffrey, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

The pool was nice and the staff was kool.
Leticia, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Jackeline, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Traci Michelle, 5-night trip
Verified Expedia guest review

2/10 Poor

N/A
Simona Elena, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Our experience wat great! Staff was very attentive and accommodating, rooms were spacious and clean! I was greeted with a mimosa and had bottles of champagne in our room! Food was excellent especially the roof top bar!
Gloria, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.
rashida zenobia, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good
Hotel was amazing, the Mexican restaurant it was the best, service great our overall experience very nice 😍
Marisol, 5-night trip with friends
Verified Hotels.com guest review

General property information

Travelers Say
"The hotel pool on the roof is wonderful with good service and great views!"
Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM