I stay at this hotel about 20 nights a year. This will be the last time. I accidentally booked the wrong night. Any decent hotel would credit that night to the next stay. But not here. I have been told by the staff I stay here more than any other customer.
No free breakfast EVER no aporeciation of any kind. So they kept my money and not only that but I needed a lays checkout snd they refused that as well.
I calculate I spend over $2000 USD per year here. It is not the nicest hotel in Nairobi, but it is ok. The restaurant is really bad. Do not get the buffet breakfast. It is not good.
I have stayed here a lot so it is clearly in my opinion a good price for the experience. Until you need someone in their hidden management group to take care of a problem.
I give it the worst rating possible due to the extreamly poor management. Not due to the staff. They try hard and apologize for their idiot bosses.
But those bosses are never willing to talk to a customer. And again I am their most frequent customer. So I’m sure if anything ever goes wrong with your trip they will not help you an any way.
Also be sure to book here with Hotels.com if you come it is about 30% less than booking direct.
Have a nice time in Kenya. But if you might want to try a different hotel.
George
George、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月30日
George
George、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月3日
Alexander
Alexander、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月2日
At the price point which I paid. This is great value for the money. This is the second time I stayed at this hotel. Will stay there again. The stafg are pleasant and nice. Again, anyone that complains about this hotel needs to book a $250 night hotel which will meet their needs. You can expect to stay at a three-star hotel and get a five-star accommodation.
REGINALD
REGINALD、1 泊旅行
Travelocity を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月24日
We stay 1 day the rooms were big and the bed was very comfy
Ikram
Ikram、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月10日
Kristopher
Kristopher、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月7日
Geffry
Geffry、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月25日
Honestly, we didn’t stay long enough to have a comprehensive experience, they would allow us to make a detail review. Which is stayed for one night, and everything about it was great and convenient.
Ezequiel
Ezequiel、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月8日
I liked the rooftop bar and restaurant, but I didn’t so much enjoy the Wi-Fi because of how slow it works.
Chukwuma
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年5月19日
Johan
Johan、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月19日
Judith Gilman
Judith Gilman、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月18日
VINCENT
VINCENT、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年4月9日
I am giving a bad review for this hotel that I've stayed at multiple times in the past year. This time round I had a very clean and prepared room, with a used condom on the floor. I then got put into a room that had no water.
Following that, I tried to reduce my stay due to a fluctuation in my itinerary and while the staff were great they had no ability from management whom I never saw once, and proceeded to charge me the full amount.
Absolutely despicable management. Won't ever return.