"This was my first stay at the Hotel Riu Plaza London The Westminster, and overall, I found the hotel to be pleasant and accommodating.
From the moment we arrived, the lobby staff were friendly, helpful, and sociable. The check-in process was quick and efficient. Although we arrived before our room was ready, the staff gladly stored our luggage so that we could begin enjoying London without having to carry our bags around. This hotel is very close to top attractions.
Our room was on the smaller side, but it was perfectly adequate for our stay. Overall, the room was comfortable and met our needs.
Breakfast was average, with a decent selection but nothing particularly extraordinary. One suggestion I would make is to offer mimosas during breakfast, even if they are available for an additional charge. As someone who enjoys a mimosa with breakfast while on vacation, I would have happily paid separately for one.
Unfortunately, I did have one uncomfortable experience during breakfast that I feel is worth mentioning. An employee repeatedly hovered around my guest and me while we were eating and remained nearby until we finished. What made the situation particularly noticeable was that the same level of attention was not given to a white family of four seated nearby who had finished their meal before we did.
Ultimately, I would definitely return."
