Pros
* Beautiful property in a fantastic location.
* The hotel manager handled our complaint professionally, apologized personally, and genuinely tried to improve our experience.
* The small café by the pool had outstanding, friendly, and efficient service.
* The second dinner at Flor de Sal was much better, and the food was good.
Cons
* Paid for two Full Ocean View rooms, but one was clearly only a partial ocean view. Reception’s response was simply, “It is what it is.”
* First dinner at Flor de Sal took over 2 hours before we received our meals.
* Air conditioning barely cooled the room.
* Mini fridge did not keep items cold (including medication).
* Ceiling fan didn’t work.
* Shower alternated between hot and cold every 30 seconds.
* Clogged shower drain was reported but never repaired.
* Only one complimentary bottle of water for the entire stay, despite guests being advised not to drink the tap water and temperatures around 36°C (97°F).
* Wi-Fi was slow and unreliable.
* Hotel corridors had a noticeable musty odor.
* Bar service was consistently slow and forgetful.
* Many hotel facilities closed surprisingly early.
Overall, this hotel has tremendous potential, but for the price paid, the service, maintenance, and attention to detail fell well below expectations.