Grand Hotel Tien Shan

Property class: 4
Almaty hotel with 2 indoor pools and spa

Choose dates to view prices

When visiting Almaty, Grand Hotel Tien Shan is a great choice to consider. Guests can visit the spa to indulge in hot stone massages, body wraps, or facials, and international cuisine is served at Restaurant Nauryz, which is open for breakfast, lunch, and dinner. Other highlights include 2 indoor pools, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Almaly is 6 minutes away.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 indoor pools
  • Fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Business center

Feel at home (6)

  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Minibar
  • In-room climate control (air conditioning)
The current price is ￥22,475
￥26,384 total
includes taxes & fees
Oct 18 - Oct 19

Why we love this property

Work and play perfected
This hotel merges business amenities with spa luxury. Work at the business center, then unwind with massages, saunas, and round-the-clock room service.
Fine dining selection
This hotel features a restaurant with international cuisine that's open 24 hours. A cafe, bar, and complimentary buffet breakfast round out the dining options.
Spa paradise
The full-service spa offers couples treatments, hydrotherapy, and Thai massages. A sauna, hot tub, and steam room complete this relaxing escape.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

A modern bathroom with a toilet, glass shower enclosure, and a sink with a mirror above it.

Standard Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

View all photos for Deluxe Double Room

A hotel room with a large bed, a bedside table with a lamp, a chair, a small table with fruit, and a window with curtains.

Deluxe Double Room

7.2 out of 10
Good
(5 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed
  • Free wired internet

View all photos for Luxury Suite

A hotel room with a round dining table, striped sofa, and a television.

Luxury Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

A hotel room with a large bed, two bedside tables with lamps, a wooden dresser, two upholstered chairs, a mirror, and three framed pictures on the wall.

Superior Twin Room

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Premium Double Room

A modern hotel room with a large bed, a bench, a wardrobe, and a door.

Premium Double Room

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Twin Room

A hotel room with two beds, a large artwork on the wall, a nightstand with a lamp, and a chair by the window.

Premium Twin Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

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  • Pool
  • Free breakfast
  • Free parking
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9.2 out of 10, Wonderful, 18 reviews
The price is ￥18,996
￥22,035 total
includes taxes & fees
Nov 1 - Nov 2
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About the neighborhood

Map
115 Bogenbay Batyr Street, Almaty, 050000

What's nearby

  • Zenkov Cathedral - 5 min walk - 0.5 km
  • 28 Panfilov Heroes Memorial Park - 5 min walk - 0.5 km
  • Almaty Opera House - 9 min walk - 0.8 km
  • Panfilov Park - 9 min walk - 0.8 km
  • Almaty Cathedral - 9 min walk - 0.8 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 29 min drive
  • Almaty Station - 10 min drive
  • Almaly - 6 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Six Coffee+Wine - ‬1 min walk
  • ‪Harat's Pub - ‬5 min walk
  • ‪Deg - ‬5 min walk
  • ‪I’m - ‬4 min walk
  • ‪Red Beer Bar - ‬4 min walk

About this property

Grand Hotel Tien Shan

  • When visiting Almaty, Grand Hotel Tien Shan is a great choice to consider. Guests can visit the spa to indulge in hot stone massages, body wraps, or facials, and international cuisine is served at Restaurant Nauryz, which is open for breakfast, lunch, and dinner. Other highlights include 2 indoor pools, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Almaly is 6 minutes away.

At a glance

Hotel size

    • 78 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

    • Up to 3 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (9555 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Fitness center
  • 2 indoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Area rugs in room

Room amenities

Be entertained

  • 100-cm Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Dining

Restaurant Nauryz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Kezdesu - This lobby lounge specializes in international cuisine. Open 24 hours.
L Fame Lounge and Leisure - This café specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Cigar Club - This bar specializes in international cuisine and serves dinner only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for KZT 5000.0 per day
  • Rollaway beds are available for KZT 10000.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 5620286

Also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does Grand Hotel Tien Shan offer free cancellation for a full refund?

Yes, Grand Hotel Tien Shan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hotel Tien Shan?

Yes, there are 2 indoor pools.

Are pets allowed at Grand Hotel Tien Shan?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Hotel Tien Shan?

Yes, there's free self parking.

Is airport shuttle service offered by Grand Hotel Tien Shan?

Yes, an airport shuttle is available. The charge is KZT 8000 per vehicle one-way.

What are the check-in and check-out times at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 100% charge (subject to availability).

Is there an onsite casino at Grand Hotel Tien Shan?

No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.

What is there to do at Grand Hotel Tien Shan and nearby?

Grand Hotel Tien Shan has 2 indoor pools and a spa, as well as a steam room.

Are there restaurants at or near Grand Hotel Tien Shan?

Yes, Restaurant Nauryz offers international cuisine.

What's the area around Grand Hotel Tien Shan like?

Grand Hotel Tien Shan is in Medeu District, a short 6-minute walk from Almaly and 5 minutes' walk from 28 Panfilov Heroes Memorial Park.

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Reviews

Grand Hotel Tien Shan Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.6

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was a highlight with excellent options, including fresh salads, desserts, and a wide variety of choices. (19 reviews)
  • The spa facilities were highly recommended and provided a wonderful massage experience. (13 reviews)
  • The pool area was described as peaceful, beautiful, and a great benefit in a cool atmosphere. (8 reviews)
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Popular mentions

Room
Service staff
Location
Spa
Breakfast
Restaurant
Lobby
Amenities
Children
Luggage

Reviews

Verified review

10/10 Exceptional

Very clean, spacious room,; quiet; excellent breakfast!
Verified review

10/10 Exceptional

Very good , professional, ideally located, staff very pro . It seems to be an institution in town but :: elevator was disfunctional, more fruits options at breakfast, keycards often demagnetized. Spa is very top!
Verified review

10/10 Exceptional

Overall, I was very happy with my stay at the Grand Hotel Tien Shan. The staff were generally very friendly and helpful, from the front desk to the spa specialists. The hotel was probably a lot grander in its heyday, and now looks a bit run-down when you look closely, but the feeling is still impressive. My room was spacious and comfortable, but could use a few updates such as a more modern showerhead, with options for mounting it at various heights, and blackout curtains for better sleep. The breakfast buffet was ample and tasty. Gym, pool, and spa area were also excellent, and I only wish I'd taken more time out of my busy sightseeing schedule to enjoy them. The location is also excellent. I would recommend this hotel, though I would encourage a gradual update of the room fixtures and furniture to make it truly excellent.
Verified review

10/10 Exceptional

It is good to be back. Having first stayed here three years ago, I wanted to see if the place still held up, and it is easily just as good as I remembered, if not better. The food remains a massive highlight; the breakfast buffet is excellent, with the fresh salads and desserts being particular standouts. My room was thoroughly comfortable, but it was the staff who made the experience, always staying one step ahead to ensure I was well looked after. It is a brilliant, welcoming spot for a solo traveller.
Verified review

8/10 Very good

Great spa. Staff were friendly. Room was very noisy at night with loud traffic, our room windows were on the main road.
Verified review

10/10 Exceptional

good locations and easy access to popular places
Verified review

10/10 Exceptional

Good breakfast
Verified review

8/10 Very good

Property is located in a beautiful area, staff is courteous, breakfast is great
Verified review

10/10 Exceptional

Great location, clean hotel and professional staff.
Verified review

10/10 Exceptional

Service was excellent! SPA is highly recommended
Verified review

10/10 Exceptional

Good hotel

Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again
Verified review

10/10 Exceptional

Very nice hotel with friendly helpful staff who spoke gòod English
Verified review

10/10 Exceptional

The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Verified review

8/10 Very good

We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Verified review

8/10 Very good

Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise.
Verified review

10/10 Exceptional

Good hotel

A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Verified review

10/10 Exceptional

Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Verified review

10/10 Exceptional

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Verified review

10/10 Exceptional

Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Verified review

10/10 Exceptional

Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Verified review

10/10 Exceptional

Grat hotel in Almaty, Kazakhstan

The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Verified review

10/10 Exceptional

Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Verified review

8/10 Very good

The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Verified review

6/10 Good

The staff is very helpful and location very central but the property itself is very old and outdated and in need of serious refurbishment.
Verified review

4/10 Fair

Very hot in the hotel. No aircon. Staff are all poker faced… feel like going back to soviet era