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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

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Paradisus Playa del Carmen – Riviera Maya - All Inclusive, a luxurious haven near Quinta Alegría Shopping Mall, offers an array of delights like 5 outdoor pools and shopping on site. Unwind with a body scrub or facial at Yhi Spa or bask in the sun by the beach bar while your little ones enjoy the playground; previous guests rave about this property's beautiful beach locale and helpful staff.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 13 restaurants and 16 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Playground on site
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is ￥49,379
￥60,295 total
includes taxes & fees
Jul 31 - Aug 1

Why we love this property

Sandy beach getaway
The bay beckons at this all-inclusive seaside retreat. Sandy shores await with beach towels, umbrellas, and a lively beach bar by the dock.
Work and beach getaway
Conduct business in well-equipped meeting rooms, then unwind with spa treatments and beach cocktails. The health club offers Pilates classes.
Poolside paradise
Lavish luxury awaits at this all-inclusive property with 5 outdoor pools, a free water park, and a children's pool. A hot tub and swim-up bar add extra fun.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite Nature View

A modern hotel room with a large bed, a desk, a chair, and a balcony with a view of greenery.

Family Concierge Junior Suite Nature View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Nature View)

A hotel room with a bed, a desk, a TV, and a minibar.

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(56 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Master Suite Nature View

A hotel room with a large bed, a flat-screen TV mounted on the wall, a glass-enclosed balcony with a hot tub, and a view of a building and greenery.

Master Suite Nature View

  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Nature View)

A hotel room with two beds, a TV, a balcony with a view, and a dining area.

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite Nature View

A hotel room with two beds, a TV, a sofa, and a balcony with a view.

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite SwimUp

A modern hotel room with a bed, a TV, a sofa, a coffee table, and a view of an outdoor pool area.

Family Concierge Suite SwimUp

  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Master Suite Nature View

A modern hotel room with a large bed, a glass-enclosed bathroom, and a view of the outdoors.

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Roulette Room Playa del Carmen or La Perla

A hotel room with two beds, a large mirror, a modern painting, and a bathroom visible through the mirror.

Roulette Room Playa del Carmen or La Perla

9.4 out of 10
Exceptional
(28 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Two Bedroom Master Suite

A modern hotel room with a kitchen area, dining space, and a balcony with a view.

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed
  • Free WiFi

View all photos for Family Concierge Junior Suite SwimUp

A hotel room with a bed, a TV, a desk, and a view of the outdoor pool area.

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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The price is ￥47,827
￥56,983 total
includes taxes & fees
Jul 31 - Aug 1
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About the neighborhood

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • Guadalupe Church - 9 min walk - 0.8 km
  • Punta Esmeralda Beach - 18 min walk - 1.5 km
  • Mamitas Beach - 4 min drive - 2.2 km
  • Quinta Avenida - 4 min drive - 2.5 km
  • Playa del Carmen Main Beach - 5 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Tulum Intl. Airport (TQO) - 100 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Capella - ‬3 min walk
  • ‪illy cafe - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

  • At Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 10-minute drive of Quinta Avenida. With the 5 outdoor pools and free water park, there's fun for everyone, and guests in the mood for pampering can visit the spa to indulge in body wraps and mani/pedis. Dining choices include 13 restaurants and the 16 bars/lounges are great places to grab a cold drink. This luxurious property also features a free kid's club, a health club, and a hot tub. Fellow travelers say great things about the pool and helpful staff.

All inclusive details

  • All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet and à la carte meals, snacks, and beverages included
    • 24-hour room service

Lessons/classes/games

    • Bartending
    • Cooking
    • Dancing

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances

At a glance

DONE

Hotel size

    • 510 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (25005 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2011
  • ATM/banking
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Waterslide
  • Banquet hall
  • Reception hall
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • DVD player
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Dining

Sal Steak Cave - Onsite fine-dining restaurant. Open daily.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there are 5 outdoor pools and a children's pool.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.

What is there to do at Paradisus Playa del Carmen – Riviera Maya - All Inclusive and nearby?

Have fun with nearby activities like windsurfing and swimming. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has 16 bars, a waterslide, and a sauna, as well as a health club and an arcade.

Are there restaurants at or near Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there are 13 onsite restaurants.

What's the area around Paradisus Playa del Carmen – Riviera Maya - All Inclusive like?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach and 19 minutes' walk from Playa 88.

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Reviews

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The pool areas were super clean, huge, and offered various options including a pirate ship and water park for pets. (79 reviews)
  • The food at the property was consistently great with many options catering well to both kids and adults. (121 reviews)
  • The beach was beautiful, clean, and safe for kids, with minimal seaweed and plenty of amenities. (41 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Food
Service staff
Room
Restaurant
Children
Beach
Family friendly
Buffets
Water park
Recreation

Reviews

Verified

10/10 Exceptional

Amazing stay for family!
Cassandra, 4-night trip
Verified

8/10 Very good

Family friendly resort.
JIN FENG, 5-night trip
Verified

10/10 Exceptional

Great food, staff was very friendly and helpful
Juan, 6-night trip
Verified

8/10 Very good

Excellent and friendly staff. Many activities during day and night. Restaurants and food was very good. Pools and beach were really nice.
Maria E, 6-night trip
Verified

10/10 Exceptional

Well managed, clean, and fun
James George, 7-night trip
Verified

10/10 Exceptional

We had an amazing time at Paradisus. The hotel was nice and clean but the resto was amazing.
Anne, 7-night trip
Verified

10/10 Exceptional

Paradisus is family-friendly and the staff is friendly and attentive. The kids enjoyed the pool and the water park a lot.
Lars Christoph, 6-night trip
Verified

10/10 Exceptional

Amazing service and amenities. There were activities day and night that were family-friendly and engaging!
Samantha, 7-night trip
Verified

10/10 Exceptional

Stayed on the family side, was great for younger kids. Food was really good
Darrel, 6-night trip
Verified

10/10 Exceptional

Overall great resort. Family had a great time. Would totally come vaxnu
Steffen, 6-night trip
Verified

10/10 Exceptional

Very clean, staff were extremely pleasant and helpful. Pool areas were very nice. Food was OK but not the best. However all in all it was a great experience.
Sandie, 7-night trip
Verified

10/10 Exceptional

Amazing place to stay. Family concierge service made the trip better than we could have hoped for.
Sean, 7-night trip
Verified

10/10 Exceptional

Cleanliness, pools, beach, food, friendly staff.
James, 7-night trip
Verified

10/10 Exceptional

Great experience my family with 2 young kids. Service was great, restaurants are fantastic
Gregory, 6-night trip
Verified

10/10 Exceptional

Clean rooms, friendly & courteous staff and the food was awesome! Lots of space at the pools and plenty to do between the water park, main pool, beach, kids club activities, etc.
Scott, 8-night trip
Verified

8/10 Very good

The staff were great and very friendly and helpful,everything was excellent. The only real drawback is the beach is a bit of a disappointment and maybe more activities for younger kids. Overall very happy with our decision to go there and will be back
Robert, 7-night trip
Verified

10/10 Exceptional

Best location for families, everything way perfect.
Jeffrey, 7-night trip
Verified

10/10 Exceptional

Amazing grounds - lots to do especially for the kids! All of the à la carte dinners we have tried were all very delicious! Definitely recommend it and most likely will return!
Michael, 7-night trip
Verified

10/10 Exceptional

Large property with lots of kids activities. Food is a notch above typical all inclusive dining. Good sized quiet rooms too.
Bob, 4-night trip
Verified

10/10 Exceptional

Great spot for the whole family! Kids club for 3-4 years old along with one for 5-10 year olds. Water park is great for all ages Buffet has limited options but the rest of the food was fantastic The shows were less than great but the older kids do get to take part in one of them which was cute
Travis, 7-night trip
Verified

10/10 Exceptional

Wow this place was wonderful. Doing the family concierge was a great decision. Extra loungers, pool, private beach area, helpful concierge via whats app for booking our dinners and answering any questions we had. Cute gifts for the kids and adults. The food was amazing all over the property. Nespresso coffee shop and ice cream spot were our family favs!
Colleen, 4-night trip
Verified

10/10 Exceptional

The resort, food and rooms are excellent.
Playa del Carmen
Lian, 5-night trip
Verified

8/10 Very good

The property is very clean, rooms are nice. The staff are wonderful
Laurie, 7-night trip
Verified

10/10 Exceptional

The cleanness of the room, the food, the drinks, the services, and so much more. We enjoyed ourselves.
Fritz, 4-night trip
Verified

10/10 Exceptional

Great family hotel. Everyone was super accommodating and the staff tried their best to make our vacation memorable. Thank you to the staff and concierge of paradisus!
Milana, 4-night trip