Grand Hotel Europe

Property class: 4
Lakefront hotel with restaurant, near Chapel Bridge

Choose dates to view prices

Grand Hotel Europe puts you just a 5-minute drive from Chapel Bridge. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other features include a terrace and a garden.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Free WiFi
  • Bar
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Self parking
  • Terrace
  • 24-hour front desk
  • Garden
  • Computer station
  • Vending machine
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Porter/bellhop

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is ￥45,417
￥48,398 total
includes taxes & fees
Nov 14 - Nov 15

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for SUPERIOR Double Room

A modern hotel room with a large bed, a glass coffee table, and a staircase.

SUPERIOR Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for STANDARD Double Room

A hotel room with a bed, a desk with a TV, a chair, and a lamp.

STANDARD Double Room

9.6 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for STANDARD Single Room

A hotel room with a bed, a desk, a chair, and a small table with a vase of flowers.

STANDARD Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for SEA VIEW Double Room

A hotel room with a bed, two armchairs, a small table with a vase, and a glass partition.

SEA VIEW Double Room

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for SEE VIEW Single Room

A hotel room with a bed, a desk, a chair, and a glass table.

SEE VIEW Single Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for STANDARD Family Room

A modern hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

STANDARD Family Room

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Junior Suite

A bedroom with a bed, a painting, a table with a vase, and a view of the outdoors.

Junior Suite

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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￥36,143 total
includes taxes & fees
Nov 1 - Nov 2
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About the neighborhood

Map
Haldenstrasse, 59, Lucerne, 6006

What's nearby

  • Lake Side Promenade - 1 min walk - 0.2 km
  • Grand Casino Lucerne - 9 min walk - 0.8 km
  • Swiss Transportation Museum - 14 min walk - 1.2 km
  • Lion Monument - 19 min walk - 1.6 km
  • Chapel Bridge - 2 min drive - 1.4 km

Getting around

  • Zurich Airport (ZRH) - 67 min drive
  • Lucerne (QLJ-Lucerne Train Station) - 20 min walk
  • Lucerne Station - 20 min walk
  • Luzern Sgv Station - 27 min walk

Restaurants

  • ‪MOzern - ‬6 min walk
  • ‪Alpineum Kaffehaus & Bar - ‬15 min walk
  • ‪Wilhelm Tell Schiffrestaurant - ‬12 min walk
  • ‪Max Chocolatier - ‬15 min walk
  • ‪Vesper - ‬12 min walk

About this property

Grand Hotel Europe

  • Grand Hotel Europe puts you just a 5-minute drive from Chapel Bridge. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other features include a terrace and a garden.

At a glance

CHECK-IN
4:00pm
CHECK-OUT
12:00pm

Hotel size

    • 177 rooms

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • Onsite parking available only on request
    • Covered onsite self parking (CHF 30 per night; includes in/out privileges)
    • Onsite parking limited
    • Height restrictions apply for onsite parking
    • Onsite garage

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge

Working away

  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Garden
  • Terrace
  • Wine tasting room
  • Outdoor furniture

Accessibility

  • Elevator
  • Area rugs in room
  • Smooth flooring in room

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

Food and drink

  • Champagne service
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Refundable deposits

  • Deposit: CHF 300 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 2.80 per person, per night

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 13 to January 31:
  • One of the dining venues
  • Bar/Lounge
  • Laundry facilities
  • Parking area
The property will be renovating from December 13 2026 to January 31 2027 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Elevator
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Parking area
During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • Cribs/infant beds are available for CHF 30.0 per night

Pets

  • Service animals exempt from fees

Parking

  • Covered self parking costs CHF 30 per night with in/out privileges
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Policies

Extra-person charges may apply and vary depending on property policy.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Grand Hotel Europe AG
Grand Hotel Europe Hotel
Grand Hotel Europe Lucerne
Grand Hotel Europe Hotel Lucerne

Frequently asked questions

Does Grand Hotel Europe offer free cancellation for a full refund?

Yes, Grand Hotel Europe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Hotel Europe?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Grand Hotel Europe?

Yes. Self parking costs CHF 30 per night. Parking spots may be limited.

What are the check-in and check-out times at Grand Hotel Europe?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Grand Hotel Europe?

No, this hotel doesn't have a casino, but Grand Casino Lucerne (8-min walk) is nearby.

What is there to do at Grand Hotel Europe and nearby?

Grand Hotel Europe has a garden.

Are there restaurants at or near Grand Hotel Europe?

Yes, there's an onsite restaurant.

What's the area around Grand Hotel Europe like?

Grand Hotel Europe is located on the boardwalk/promenade, a short 20-minute walk from Chapel Bridge and 8 minutes' walk from Grand Casino Lucerne.

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Reviews

Grand Hotel Europe Reviews

8.4

Very Good

9.0

Cleanliness

8.2

Amenities

8.6

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, delicious, and a great start to the day. (16 reviews)
  • The restaurant offered delicious and hearty food at very reasonable prices. (4 reviews)
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Reviews

Verified review

10/10 Exceptional

The air conditioning was great because we happened to be there during the heat wave. The staff was friendly and professional. We ate (and drank) in the bar several nights during our stay and Gabriella was GREAT ! Its a quaint property and easy to access the old town and Lake Lucerne.
Verified review

8/10 Very good

The staff at this hotel were so lovely and helpful. I really appreciated them. The hotel itself is in a great location and the views of Lake Lucerne from my balcony were fantastic. I did find the breakfast which I paid for very strange--they charged for everything, even taking a piece of fruit with you. Also, be aware that it's not accessible. You have to climb stairs with your luggage. But once you're on the ground floor, there is an elevator. It's a bit expensive for what you get, in my opinion, especially when it's not in the center of the old town or near the train station.
Verified review

10/10 Exceptional

Our stay with 2 young kids was comfortable. We arrived late at night; checkout was easy, and the staff was helpful. Parking was across the street, which is not terrible but can be inconvenient. Breakfast had a variety of options, and the staff was accommodating. Rooms were clean and the bed was comfortable. Overall, we had a great experience.
Verified review

10/10 Exceptional

A lovely scenic place . It is near the bus stop Great front desk staff Excellent service and wreath breakfast buffet
Verified review

10/10 Exceptional

Amazing rooms so large and comfortable.
Verified review

10/10 Exceptional

Great location, beautiful hotel. Room was clean and spacious with a window and a balcony.
Verified review

8/10 Very good

Nicely located at lake, mostly frequented by large tour groups
Verified review

10/10 Exceptional

I had a wonderful stay at the Grand Hotel Europe in Lucerne (May 29-June 1, 2026) . The hotel was very clean and well maintained, and my room offered a beautiful view that made it a pleasure to return after a day of walking the Old Towne (about 15 minute walk from hotel). The bed was comfortable, and I especially appreciated the plentiful electrical outlets, which made it easy to keep all of my devices charged. What really stood out, however, was the staff. Everyone was friendly, patient, and extremely helpful. They provided clear directions (bus information / coffee shop info), postage stamps, non-dairy oatmilk with the complimentary breakfast, and even duct tape when my suitcase liner got a rip in it (my own fault). Their assistance helped make my visit smooth and enjoyable. Overall, I found the Grand Hotel Europe to be comfortable, welcoming, and conveniently located. The walk from the hotel along the water was lovely and very flat and comfortable to stroll along. I would gladly stay here again and would recommend it to anyone visiting Lucerne as an excellent location.
Verified review

6/10 Good

Location was good.
Verified review

10/10 Exceptional

We were off to a wedding that day and were allowed early check in to dress. The staff was very welcoming and helpful. We used our bus pass to easily get to town.
Verified review

10/10 Exceptional

Love love this hotel. It was very clean and staff are super friendly. I’m definitely staying here again and will recommend everyone to check this place out. We took advantage of the bus right in front of the hotel. You can cross the street and be at the most peaceful part of Lake Luzern. I enjoyed my walk and dipping my feet in the lake. I can’t wait to go back! Oh and the breakfast was heavenly.
Verified review

10/10 Exceptional

Elegant hotel with beautiful gardens, fantastic location with balcony view of the lake, at an affordable price. Excellent breakfast and modern facilities all round in rooms, retaining old world charm and beauty down stairs, and still for an affordable price. Friendly and helpful made a pleasurable stay complete.
Verified review

8/10 Very good

A very enjoyable stay, great location on the lake with easy access to transport to town. Staff were excellent annd breakfast was good. Only downside was no a/c but was ok at night with provided fans. I very much recommend this hotel.
Verified review

10/10 Exceptional

Ask for room facing lake. Comfortable, clean, spacious room.
Verified review

10/10 Exceptional

Very helpful staff
Verified review

8/10 Very good

Two night Lucerne Stay

The Hotel was very good and clean. Breakfast was very nice. Shared parking with the apartment complex was a bit difficult but workable.
Verified review

10/10 Exceptional

Whilst checking in the staff were excellent and explained everything fully in order to make the most of the visit. The free use of buses was discussed and it was so easy with the bus stop being right outside the hotel.
Verified review

10/10 Exceptional

Highly recommend this Hotel. We got upgraded (a lovely surprise) to a room with view over Lake Lucerne, beautiful. The room was spacious and very clean. The staff were always friendly, very helpful. A bus stop outside the hotel was perfect to get into Lucerne but walking along the lake on the pathway to Lucerne was preferred, easy, safe, entertaining and just stunning. The common areas of the hotel were inviting and very comfortable. Breakfast had enough variety to please everyone, delicious. Thanks for our perfect stay.
Verified review

10/10 Exceptional

Walkable but convenient to the bus stop and the hotel provides a bus pass! Great Mountain View’s along with lovely landscaping. Breakfast buffet nice but not varied so by day 4 we were bored of choices. Had to have a fan brought to room as AC was inadequate except in the hallway which was really cold. Would definitely stay here again though!!!
Verified review

8/10 Very good

Property is being fully renovated so only a portion of the rooms are available. Our room was very nice, remodeled, and great design. Restaurant was ok with very limited menu. Breakfast is excellent. Staff very nice and helpful.
Verified review

10/10 Exceptional

The hotel located very close to the lake Lucerne with awesome lake view room and balcony. The room was clean and the bed comfortable. Hotel staff was very nice, gave us suggestions on sight seeing and transportation options in Lucerne. Breakfast was tasty with wide selection and frendly hostess.
Verified review

10/10 Exceptional

Very courteous and responsive front desk. Convenient room amenities. Adequately functional. Excellent breakfast. Easy access to HBF.
Verified review

6/10 Good

The place has Old World charm. Accessible to bus. Unfortunately, it was hot during our stay, since there is no air conditioner in the room.
Verified review

10/10 Exceptional

We had a great stay at this hotel, especially the bar staff was wonderful. The food was also very good, we enjoyed sitting on the front porch relaxing, enjoying a drink and dinner. Beautiful area, walking distance to the esplanade is a just across the street. This hotel is just out of the busy tourist area which we loved. There is more of a walk to the old town area but worth it because it is just beautiful. The hotel did provide bus/tram passes for all of us however we did not use them. They also arranged for our taxi to the train station. The hotel is obviously older but the rooms have been updated and are very clean.
Verified review

6/10 Good

Pro: Bus stop right in front of property which made it more convenient to train station and old town, good breakfast buffet, fan in room, comfortable beds Con: no air conditioning and extra fan was never brought to our room, it was almost unbearable heat and humidity during our stay