Excelsior Hotel Downtown

Property class: 4
Hotel with outdoor pool, near Al Ghurair Centre

Choose dates to view prices

Located just 3.3 mi (5.3 km) from the airport, Excelsior Hotel Downtown offers a shuttle (available 24 hours). Guests can take a dip in the outdoor pool or grab a bite to eat at Bistro Restaurant, which serves breakfast, lunch, and dinner. Also, Dubai Creek and Gold Souk are just a 5-minute drive away. Fellow travelers like the room service. Public transportation is just a short walk: Al Rigga Station is 4 minutes and Union Station is 12 minutes.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • 24-hour room service
  • Business center
  • Airport shuttle
  • Area shuttle
  • Shopping center shuttle
  • 24-hour front desk
  • Air conditioning
  • Free grocery shopping service
  • Convenience store

Feel at home (6)

  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Suite

A hotel room with a bed, a desk with a television, a chair, a lamp, and a window with curtains.

Executive Suite

  • City view
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Executive Twin Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Executive Twin Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Executive Room

A hotel room with a large bed, a desk, a chair, a bedside table, and a lamp.

Executive Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Superior Twin Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room

A hotel room with a bed, bedside lamps, a desk with a chair, a window with curtains, and a framed picture on the wall.

Superior Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Map
Al Rigga Street, Deira, Dubai, 29499

What's nearby

  • Al Ghurair Centre - 6 min walk - 0.6 km
  • Reef Mall - 7 min walk - 0.7 km
  • Deira Clocktower - 12 min walk - 1.1 km
  • Dubai Creek - 13 min walk - 1.2 km
  • City Centre Deira - 3 min drive - 2.4 km

Getting around

  • Dubai Intl. Airport (DXB) - 11 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 36 min drive
  • Al Maktoum Intl. Airport (DWC) - 54 min drive
  • Al Rigga Station - 4 min walk
  • Union Station - 12 min walk
  • Salah Al Din Station - 13 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Grano Coffee - ‬2 min walk
  • ‪Hardees - ‬3 min walk
  • ‪Beirut Restaurant and Grills مطعم ومشاوي بيروت - ‬2 min walk
  • ‪New Marina Restaurant - ‬2 min walk
  • ‪Qwaider Al Nabulsi Restaurant & Sweets مطعم وحلويات قويدر النابلسي - ‬5 min walk

About this property

Excelsior Hotel Downtown

  • Located just 3.3 mi (5.3 km) from the airport, Excelsior Hotel Downtown offers a shuttle (available 24 hours). Guests can take a dip in the outdoor pool or grab a bite to eat at Bistro Restaurant, which serves breakfast, lunch, and dinner. Also, Dubai Creek and Gold Souk are just a 5-minute drive away. Fellow travelers like the room service. Public transportation is just a short walk: Al Rigga Station is 4 minutes and Union Station is 12 minutes.

At a glance

CHECK-IN
2:00pm
CHECK-OUT
12:00pm

Hotel size

    • 139 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets stay free

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Offsite

    • Area shuttle*
    • Shopping center shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store

What to do

  • Shopping

Working away

  • Business center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2024
  • ATM/banking
  • Television in common areas
  • An outdoor pool
  • Lockers available
  • Banquet hall

Accessibility

  • Elevator
  • Assistive listening devices available

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Bistro Restaurant - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 15.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.

Optional extras

  • Airport shuttle service is offered for an extra charge of AED 150 per vehicle
  • Area shuttle and shopping center shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of AED 150

Children & extra beds

  • Rollaway beds are available for AED 120.0 per night

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Diners Club, JCB International, Carte Blanche
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 510238

Also known as

Excelsior Hotel Downtown Dubai
Excelsior Downtown Dubai
Hotel Excelsior Hotel Downtown Dubai
Dubai Excelsior Hotel Downtown Hotel
Hotel Excelsior Hotel Downtown
Holiday Inn Dubai Downtown Dubai
Excelsior Downtown
Excelsior Hotel Downtown Dubai
Excelsior Downtown Dubai
Hotel Excelsior Hotel Downtown Dubai
Dubai Excelsior Hotel Downtown Hotel
Hotel Excelsior Hotel Downtown
Excelsior Hotel Downtown
Vision Imperial Hotel Hotel
Vision Imperial Hotel Dubai
Vision Imperial Hotel Hotel Dubai

Frequently asked questions

Is there a pool at Excelsior Hotel Downtown?

Yes, there's an outdoor pool.

Are pets allowed at Excelsior Hotel Downtown?

Yes, pets stay free.

Is parking offered on site at Excelsior Hotel Downtown?

Yes, there's free self parking.

Is airport shuttle service offered by Excelsior Hotel Downtown?

Yes, an airport shuttle is available. The charge is AED 150 per vehicle.

What are the check-in and check-out times at Excelsior Hotel Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of AED 150.

What is there to do at Excelsior Hotel Downtown and nearby?

Excelsior Hotel Downtown has an outdoor pool.

Are there restaurants at or near Excelsior Hotel Downtown?

Yes, there's an onsite restaurant, Bistro Restaurant.

What's the area around Excelsior Hotel Downtown like?

Excelsior Hotel Downtown is in Deira, a short 4-minute walk from Al Rigga Station and 17 minutes' walk from Dubai Creek.

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Reviews

Excelsior Hotel Downtown Reviews

7.0

Good

7.2

Cleanliness

7.2

Location

7.6

Staff & service

6.6

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Very supportive and friendly staff, thank you.
Verified review

6/10 Good

Location was good. No hot water was a problem.
Verified review

2/10 Poor

It was not a clean hotel and looked completely different from the pictures. Our first room was awful, and they had to change it. However, the staff and workers were very nice and kind, which was the only good part of our stay. Tge area of hotel was so bad and not good for stay. Busy- dirty.
Verified review

4/10 Fair

I like that everything was near perfect location restaurant shopping and entertainment!!
Verified review

8/10 Very good

Good room. Good parking. I stayed on 6th floor. Quiet room. Gym just ok. Nothing great. Philippino locality. Lots of shops nearby.
Verified review

2/10 Poor

We where 4 guest 2adults and 2 kids we get only 1 queensize bed how they allow that ? While i booked 1 queensize and one person bed that was the worst sleep i've ever had in my life 😡
Verified review

4/10 Fair

Not clean. The toilet was covered in human dirt. There was a door in our room that connected our room to the next room (519&518). They were smoking all the time and irritated us because of the tobacco smell and contamination penetrating through that door. Staff didn’t confront them.
Verified review

2/10 Poor

The room wasn’t clean, every day after coming back at night I found out they didn’t clean the room, after complaining they clean only one night the room. Also they refuse to give you clean towels. I even spoke with the manager Mustapha who didn’t do anything and only said “ Next time you here we will clean up the room” That was very sarcastic. The phone in the room also didn’t work It was a terrible unacceptable experience.
Verified review

6/10 Good

Incomplete amenities, no toothbrush, no slippers provided. Window curtain is broken.
Verified review

8/10 Very good

Helt OK Bra beliggenhet Mye Indisk og Arabisk mat og underhodning
Verified review

6/10 Good

Das Hotel ist in Ordnung und sehr sauber gehalten. Uns war das Halbpension nicht bewusst, dass wir täglich auf einer bestimmten Speisekarte kleine Auswahl haben und das Essen wurde in unser Zimmer gebracht. Wir durften nicht im Restaurant unser Abendessen speisen. Die Auswahl war täglich dasselbe. Der Koch Mr Rauf und das Servicepersonal hat auf unser Wunsch sich sehr bemüht, etwas abwechselungsreiches anzubieten. Gelang nicht immer. Aber der Wille zählt. Ansonsten würden wir nicht mehr in diesem Hotel Halbpension buchen. Das Frühstückbüffet war auch nicht sehr vielfältig, leider. Sehr standard. Wenig Auswahl. Die Mitarbeiter aber waren alle sehr engagiert und hilfsbereit.
Verified review

2/10 Poor

Poor

Very disappointed. No restaurants to have food. Very rude manager
Verified review

10/10 Exceptional

Good Place to Stay

I chose this as this was 4 star and it was near to Metro station. I had no complaints. I booked online and it was cheaper. I got a room on the upper floor so there was no such noise from the cafe downstairs.
Verified review

4/10 Fair

the location is very good but music sound of hotel club was crazy by 3AM at least at the floor which my room was .also hotel took 30 DHS as tax ! also I have asked expedia Im going to pay hotel fee onsite by cash , but ...!!
Verified review

10/10 Exceptional

It was in city centre, and access every where.
Verified review

8/10 Very good

Nice

It was very nice. Princess the receptionist was very nice and upgraded me, however now with their new policy of charging for early checking in, I will have search for another hotel that allows early check in.
Verified review

8/10 Very good

As good as always

My stay in this hotel was very good as always. Don't complain at all. Nice staff and always there to help you out. Special thanks to Abygaelle who was constantly there and took good care of us. Thank you again :).
Verified review

10/10 Exceptional

Always a pleasure

I arrived early and was accommodated with a smoking room first available. Princess the receptionist apologized for the inconvenience and upgraded me to a nicer roomy room.
Verified review

10/10 Exceptional

Impressive cleaningness

I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday.
Verified review

8/10 Very good

Comfortable & Clean

Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine.
Verified review

10/10 Exceptional

A very good hotel!

Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes.
Verified review

6/10 Good

Need renovation & pest control

I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel
Verified review

10/10 Exceptional

Staff is very courteous
Verified review

8/10 Very good

Excellent service like always

Very good hotel like always. The staff is very comprehensive et qualified. See you soon
Verified review

6/10 Good

Convenient but noisy

Was noisy at night due to location of our room which was on the 5th floor. There was a night club on the 1st floor.