Escape to Viva Maya by Wyndham, A Trademark All Inclusive Resort, where the turquoise ocean meets powdery white sand. Indulge in a rejuvenating spa treatment or enjoy beach yoga and water sports like rowing/canoeing and sailing.
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
What's nearby
Piste Cyclable sur Paseo Xaman-Ha - 8 min walk - 0.7 km
Playacar Golf Club - 13 min walk - 1.1 km
Playacar Beach - 14 min walk - 1.2 km
Mayan Ruins of Playacar - 18 min walk - 1.5 km
Xaman Ha Aviary - 3 min drive - 1.8 km
Getting around
Cancun Intl. Airport (CUN) - 53 min drive
Cozumel Intl. Airport (CZM) - 12.3 miles/19.7 km
Airport shuttle (surcharge)
Restaurants
rosa roja - 6 min walk
Viva Wyndham Maya - 1 min walk
Turquesa - 8 min walk
Occidental Allegro - 8 min walk
pepe’s food tequila - 1 min drive
About this property
Viva Maya by Wyndham, A Trademark All Inclusive Resort
At Viva Maya by Wyndham, A Trademark All Inclusive Resort, you can spend time at the beach enjoying beach massages, yoga, and volleyball, plus you'll be within a 15-minute walk of Playacar Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. La Terraza, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive property include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say great things about the helpful staff and beach location.
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing
Land activities
Bicycling
Fitness facilities
Tennis
Volleyball
Kids club
Lessons/classes/games
Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties
At a glance
DONE
Hotel size
604 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
Babysitting*
Free supervised childcare
Free children's club
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
DONE
Transfers
Airport shuttle*
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
5 restaurants
3 bars/lounges
Poolside bar
Coffee/tea in a common area
Snack bar/deli
Water dispenser
Traveling with children
Free children's club
Playground
Free supervised childcare/activities
Children's games
What to do
On the beach
Tennis lessons
Beach yoga
Fitness classes
Beach volleyball
Archery
Rock climbing
Kayaking
Canoeing
Scuba diving
Windsurfing
Ecotours nearby
Golfing nearby
Hiking/biking trails nearby
Horse riding nearby
Snorkeling nearby
Working away
Meeting rooms
Conference space (18977 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Laundry facilities
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach sun loungers
Beach towels
Pool loungers
Facilities
ATM/banking
Garden
Terrace
Fitness center
3 outdoor pools
Full-service spa
Outdoor tennis court
Sauna
Massage/treatment rooms
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Banquet hall
Accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible restaurant
Visual alarms in hallways
Front entrance ramp
Tile flooring in room
Room amenities
Be entertained
55-inch LED TV
Premium cable channels
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Blackout drapes/curtains
Bed sheets provided
What to enjoy
Balcony
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Phone
Food and drink
Mini-fridge
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Access via exterior corridors
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Dining
La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: USD 3.36 per accommodation, per night
Optional extras
Airport shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
In-room babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
Frequently asked questions
Does Viva Maya by Wyndham, A Trademark All Inclusive Resort offer free cancellation for a full refund?
Yes, Viva Maya by Wyndham, A Trademark All Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, there are 3 outdoor pools.
Are pets allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, there's free self parking.
Is airport shuttle service offered by Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.
What is there to do at Viva Maya by Wyndham, A Trademark All Inclusive Resort and nearby?
Have fun with onsite activities like kayaking, windsurfing, and rowing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Viva Maya by Wyndham, A Trademark All Inclusive Resort also has 3 bars and a sauna, as well as a fitness center and a garden.
Are there restaurants at or near Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, there are 5 onsite restaurants, featuring international cuisine.
Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Viva Maya by Wyndham, A Trademark All Inclusive Resort like?
Viva Maya by Wyndham, A Trademark All Inclusive Resort is located on the waterfront in Playacar, a short 16-minute walk from Mayan Ruins of Playacar and 14 minutes' walk from Playacar Beach. Travelers love the property's prime location.
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Reviews
Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
8.2
Amenities
8.4
Staff & service
8.2
Property conditions & facilities
Guest review summary
What guests liked
The beach at this property is beautiful, wide, and well-maintained with white sand and a relaxing vibe. (93 reviews)
The spa service was highly recommended and worth every penny, with many guests praising its quality. (3 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Food
Room
Beach
Restaurant
Buffets
Drinks
Entertainment
Recreation
Booking
Reviews
Verified
8/10 Very good
Dec 22, 2025
Clean room friendly staff and great location
Good entertainment and great beach
Stacey Renee
Stacey Renee, 7-night trip
Verified
8/10 Very good
Dec 7, 2025
Nice room friendly people great location
Francesco
Francesco, 3-night trip
Verified
8/10 Very good
Feb 1, 2026
yes, the room was very clean
Martin
Martin, 7-night trip
Verified
10/10 Exceptional
Dec 17, 2025
Very clean resort, great staff, the food was very good. The beach was awesome, they kept up with cleaning the seaweed from the shore.
Muriel
Muriel, 10-night trip
Verified
8/10 Very good
Nov 17, 2025
The was spotless, the staff very helpful when needed, and courteous, staff were constantly cleaning,
Dino
Dino, 7-night trip
Verified
8/10 Very good
Oct 31, 2025
Love the beach!
Irene Evangelio
Irene Evangelio, 5-night trip
Verified
8/10 Very good
Dec 3, 2025
Staff was good and friendly. The resort is right size. Food lacked in taste at the buffay. The restaurants food was good
David William
David William, 7-night trip
Verified
8/10 Very good
Jan 26, 2026
Stayed at this hotel twice. Food is good. Rooms need to be upgraded. Our first night our room smelled very moldy. we couldnt sleep. luckily they were able to change it the next day. the beach is the best part. clear and clean.
Marvin
Marvin, 5-night trip
Verified
10/10 Exceptional
Oct 19, 2025
Me and my fríend had an amazing vacation for my birthday! The staff was always so friendly and happy rain or shine!
Elsa Patrisya
Elsa Patrisya, 4-night trip
Verified
10/10 Exceptional
Jul 26, 2025
Wonderful Staff which helped make this an amazing stay. Highly recommend this resort.
James Oliver
James Oliver, 6-night trip
Verified
10/10 Exceptional
Nov 11, 2025
This is our 2nd time staying at this beautiful resort, we loved our pool side waiter Antonio he was so attentive great hospitality great person to communicate, he was simply awesome and welcoming since day 1. The buffet was awesome, our second experience is making us plan a third trip back to Viva Maya!
Anaid
Anaid, 5-night trip
Verified
10/10 Exceptional
Oct 29, 2025
Everything was amazing. The staff was so attentive, the food was good, everything was spotless. 100% would recommend
Ana
Ana, 5-night trip
Verified
8/10 Very good
Nov 14, 2025
Good entertainment - amazing shows and games throught the day. Live music lots of nights. Clean. Great beach. Friendly staff all around. Good food
Samantha
Samantha, 8-night trip
Verified
8/10 Very good
Nov 14, 2025
Amenities and the pure relaxation, except for dance music during yoga :(
Rachel
Rachel, 4-night trip
Verified
10/10 Exceptional
Sep 27, 2025
The cleanliness is 10/10 and the staff is wonderful! I’ve been there 3 times now, and hoping to return!
Stacy
Stacy, 5-night trip
Verified
10/10 Exceptional
Nov 16, 2025
Room is always clean when I get back and nicely done
Chin kang
Chin kang, 8-night trip
Verified
6/10 Good
Dec 3, 2025
Hotel is very overcrowded, constant long lines to all the bars. Staff is good. Room is ok, outdated and smelled. Food quality is below average compare to other resorts. Excellent kids club and entertainment in general.
Gene
Gene, 10-night trip
Verified
10/10 Exceptional
Sep 21, 2025
Everything about this place exceeded my expectations! Beautiful place. Will be returning for sure! The staff are absolutely amazing and friendly as well.
Anna Michelle
Anna Michelle, 6-night trip
Verified
6/10 Good
Nov 9, 2025
The service was excellent, it's a pity that the restaurants are often crowded and it's not always possible to get in.
Oleh
Oleh, 8-night trip
Verified
8/10 Very good
Dec 12, 2025
Everyone was very nice, the place was very clean and the food was ok, but the a/c never got cold even after calling them to fix it multiple times
John
John, 4-night trip
Verified
10/10 Exceptional
May 18, 2025
We had a wonderful stay!
Great stay at a wonderful hotel. Clean, good food , fun activities , workers always super polite!
cinzia
cinzia, 3-night trip
Verified
10/10 Exceptional
Jun 26, 2025
Personnal are nice, the bedroom is always clean and the food excellent. Restaurant Mexicain is the best one on the resort.
Sabrina
Sabrina, 6-night trip
Verified
6/10 Good
Dec 14, 2025
Food quality was poor. Staff was good.Beach was excellent. Snack Bar was a constant disappointment with little or no food available at lunch. Buffet was very repetitive and food quality was not good. We did not know that could only book 3 restaurants during our entire visit. That was not communicated.
Chris
Chris, 7-night trip
Verified
10/10 Exceptional
Jun 13, 2025
All the staff was super kind
Natalie
Natalie, 5-night trip
Verified
8/10 Very good
Jul 17, 2025
Great resort, good food, nice location, easy access to Playa Del Carmen. Only downfall is seaweed on the beach is horrible. Best to go Oct to April.