I had booked this hotel well in advance and chose it specifically because I was expecting a comfortable and pleasant stay. Unfortunately, my experience was extremely disappointing.
I arrived very late at night with my two children and a lot of heavy luggage. The reception area was completely overwhelmed, apparently because a flight had been cancelled and many passengers were being accommodated at the hotel. I understand that the staff were dealing with an unusually busy situation, but despite waiting and trying to get someone’s attention, I was completely overlooked.
I eventually managed to make my way through the long queues, and when I was finally helped, the staff member seemed visibly annoyed and treated me as though I was bothering them. To make matters worse, I was given a room with eight beds. I had specifically chosen and booked this hotel because I was expecting a comfortable stay, especially after travelling late at night with two children.
Instead, the room completely ruined the experience for me. I was very upset and disappointed, particularly because I had planned and paid for this stay in advance with the expectation of being comfortable.
Unfortunately, based on this experience, I would not choose to stay at this hotel again.