4.1
5 点中
非常に良い
(13 件の口コミ)
(近隣ホテルの評価
3.8)
Hotels.com ゲスト評価
Hotels.com ゲスト評価
トリップアドバイザー ユーザ評価
We found the hotel and it looked like (and was) a great location, right on a beautiful beach. But things started off poorly when our room wasn't ready... and we got absolutely nothing even close to an apology from the staff. They said it would be 20 minutes, then another 20 minutes. Coming from a customer service background, I know how keeping the customer happy is priority #1. I would think a complimentary drink might be in order, but certainly a something like "We're sorry you have to continue waiting." would've gone a long way too. But instead of that, they made a HUGE deal over us providing paperwork with our confirmation# on it, even though we showed them the confirmation email on our iPad, had plenty of other ID and the room had already been paid in full. All in all, we found them to be really rude, and for that reason alone, we would never stay there again, and can not recommend it. The room was small, the beds were rock hard, but the view, the town and the water (both beach and pool) made this enjoyable enough after all was said and done. ### 投稿者 : Hotels.com のゲスト、投稿日 : 2012/09/01