"乗換滞在には最適"Hotels.com のゲストによる口コミ 2013年02月25日 投稿
小さいですが、バー、レストランもあり、乗り継ぎのためのヒューストン滞在においては、使い勝手良かったです。周辺の治安も良いと感じます。部屋も水回りも綺麗です。泊まるだけならランクAです。
"スーパーターゲット"Hotels.com のゲストによる口コミ 2013年02月14日 投稿
トランジットの為1泊しただけでしたがホテルは非常にきれいで、スタッフの対応も非常にいいものでした。
"快眠"Hotels.com のゲストによる口コミ 2013年02月12日 投稿
近くにレストランがあり、ステキを頂いた。インターネトは快適で無料。駐車代が一晩35ドルは事前の説明がなかったが、当たり前でしょうか?ベッドは超快適で、12時間ぐっすり眠れました。
"食事ができる場所が歩いて行ける距離"Hotels.com のゲストによる口コミ 2013年02月08日 投稿
ホテルのシャトルバスは、あまり待たされる事なく良かった。ホテルの周りには歩いていける距離に、コンビニ・レストランがあり助かった。廊下がタバコくさく、吸わない人には臭かった。フロントデスクの人たちは、メチャクチャ感じがいい訳ではないが、ほどほどに挨拶等をして、まあOKといった感じ。シャトルバスのガタピシ具合は、けっこう体に響いた。ウッカリ車の中で頭をもたせかけようものなら、めまいをおこすだろう。朝食も無料でトースト・ワッフル・シナモンバン・シリアル・コーヒー・ジュースくらいがあり、まあ忙しく空港に向かう客には、手っ取り早くて、OKと言ったところだろう。おしなべて、値段に見合ったホテルだと思う。
"快適でした"Hotels.com のゲストによる口コミ 2013年02月03日 投稿
最近リノベーションされたばかりだったので、内装はきれいでした。 朝食もしっかりしていて、夕方のカクテルも良かったです。おつまみつきで、満足致しました。 ただ欲を言えば、部屋に冷蔵庫が無かったのが残念でしたが。
ホテルのポリシーにしたがって、追加ゲスト料金がかかる場合があります。
チェックイン時に、写真付き身分証明書、および現地での追加費用精算のためのクレジットカードまたは現金でのデポジットが必要です。
スペシャルリクエストは、チェックイン時の状況によりご希望に添えない場合があります。また、リクエストによっては追加料金が発生する場合があります。スペシャルリクエストは確約ではございませんのでご了承ください。
**これらのアメニティの中には、一部の客室またはユニットでのみご利用可能なものが含まれます。一部のアメニティには追加料金が発生します。
火曜日、水曜日、木曜日に、無料のイブニング レセプションが催されます。
ホテルでは24 時間営業のフィットネス施設、季節限定屋外プールなどのレクリエーション施設をご利用いただけます。
以下の料金またはデポジットは、サービスを利用した時、チェックイン / チェックアウト時に、ホテルにてお支払いください。
上記項目以外にも、ホテルが現地で料金を徴収する場合があります。これらの料金とデポジットには税金が含まれていない場合もあり、料金は変更されることがあります。
ホテルのポリシーにしたがって、追加ゲスト料金がかかる場合があります。
チェックイン時に、写真付き身分証明書、および現地での追加費用精算のためのクレジットカードまたは現金でのデポジットが必要です。
スペシャルリクエストは、チェックイン時の状況によりご希望に添えない場合があります。また、リクエストによっては追加料金が発生する場合があります。スペシャルリクエストは確約ではございませんのでご了承ください。
"ちょっとショックでした。"
今回、機器の不調?によりネットが2泊とも使用できませんでした。 明らかにメンテナンスできていない雰囲気です。 ただ、部屋やその他の部分は快適でした。Expedia ゲストの適正な口コミ
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"Nice Hotel"
It was a family vacation in Houston and we did appreciate the fact that we can prepare our own meals in a hotel located in that neighborhood. However, I expected t have a Flat screen LCD TV in the room and not a box CRT TV. Also, the cleaning lady was reminded on two occasions that the room has not been cleaned. But overall, the breakfast was nice, […] staff courteous, and location superb. もっと読むHotels.com ゲストの適正な口コミ
"pretty good stay"
Enjoyed the complimentary breakfast and the pool. The room was big and very clean however I didn't receive any roomservice cleaning during my stay. My towels didn't get replenished & trash wasn't taken out but it wasn't a huge concern of mine. I had a nice stay and loves the location. We walked to the Galleria! Very nice hotel and I would recommend […] it to friends mostly because of the location and breakfast! Friendly service was also a plus. もっと読むHotels.com ゲストの適正な口コミ
"Weekend in Houston"
Our stay was very comfortable. We had a 2bd 2ba room which was very roomy. Although the hotel needs a bit of updating our room was clean, staff was very friendly, breakfast contained a variety of hot and cold items, and location was superb! Will return again in the future!Hotels.com ゲストの適正な口コミ
"Close The Galleria"
The good: Walking distance to The Galleria. Tha not so good: the room air condition is too noisyHotels.com ゲストの適正な口コミ
"Very well located to everything and the Mall"
Everything was great about the suite, the setup, kitchen and the patio. The AC unit running caused excessive noise but we just turned it off while on the patio.Hotels.com ゲストの適正な口コミ
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"Great value in a fantastic location"
Although the hotel is showing its age a bit, the service and location make up for it. Good value hotel with great amenities.Hotels.com ゲストの適正な口コミ
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"Simply Fabulous"
The whole place was clean. The room was big. The neighborhood is nice and safe. We attended a graduation at UofH and it was easy to hop on the highway to get there. The breakfast was one of the best we have had at a hotel. 12 year old said the pullout sofa bed was comfortable. We were very happy with everything and we got a GREAT rate. We will stay […] here for our next trip to Houston. もっと読むHotels.com ゲストの適正な口コミ
"FANTASTIC / HELPFUL STAFF / PLACE IS A GREAT CHOIC"
THE PLACE IS PERFECT. GREAT CUSTOMER SERVICE. HELPFUL, ALWAYS SMILING AND GREET YOU WITH A TRUSTFUL AMILE.Hotels.com ゲストの適正な口コミ
"Great Location for Galleria."
Much better than the previous hotel I was in. 2 min walk to Galleria ( loads of shops). Easy access to Houston. Plenty of Bars & Resturants nearby. Nice surroundings, low noise, friendly staff, very relaxing.Hotels.com ゲストの適正な口コミ
"Loved it!"
I thought in all great area, great hotel. A little outdated but still very nice. Very spacious 2 bed rm suite!!Hotels.com ゲストの適正な口コミ
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"Great Place to Stay"
The staff was very courteous and helpful. Everything was great.Hotels.com ゲストの適正な口コミ
"Unexpected Enjoyment"
I've read several reviews either hear or TripAdvisor that were negative. Those people must be High Brow snobs that only stay at 5 Star Properties. Every person we interacted with...from front desk, to breakfast, to housekeeping was polite...happy and engaging. Breakfast was very good...great selection and always a hot option. Could the rooms use some […] maintenance and upkeep...absolutely? But nothing that was in serious neglect. Our overall 5 day stay was all we needed. Comfortable beds, hot showers, remotes for tvs, fridge for beer and quiet. Very nice surrounding neighborhood...close to food and Galleria. We drove down to Geo Brown Convention Center (Thurs/Fri - about 30 min drive) and (Sat/Sun - about 15 min drive.) もっと読むHotels.com ゲストの適正な口コミ
"Close to work"
Great place. Location is terrificHotels.com ゲストの適正な口コミ
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"Sonesta"
Not againHotels.com ゲストの適正な口コミ
Very good room sizeHotels.com ゲストの適正な口コミ
"Best value hotel in walking distance of Galleria"
This hotel was just perfect for us. It was clean and comfortable, and the staff were courteous and helpful beyond the normal call of duty. For the price I paid, I was expecting a nightmare experience but it was the exact opposite. There were even bonuses I didn't expect, like access to shops and restaurants a minute or two walk away, free wifi evening […] social gatherings with nibbles provided and early breakfast opening hours. The decor and furniture may be slightly outdated but I didn't care. The breakfast could be more imaginative too. Highly recommended. もっと読むHotels.com ゲストの適正な口コミ
The hotel is in a great location. It's just steps away from The Galleria and minutes away from major highways. I booked thru Expedia and it was a breeze when I check-in and out. The room is really nice. I liked that the kitchen came with a full size refrigerator, pans, utensils, and a microwave. Next time I come to Houston, I will be staying here a […] gain. もっと読むHotels.com ゲストの適正な口コミ
Great people at the front desk. Uncomfortable beds.Hotels.com ゲストの適正な口コミ
"Just ok"
The woman at the front desk was very nice and helpful but housekeeping was the worst I've ever seen. I've NEVER had a problem with the housekeeping staff at any other hotel but this time was different. They were so rude... we stayed three days and they didn't bother emptying trash cans, refill shampoo/soap, coffee etc... Check out is at noon and they […] waited outside our door for us to leave at 11, watching us taking stuff to our car. Told them we had a lot to do so we'd be a while but they still waited, for almost an hour, it was so awkward . I will not stay here again. もっと読むHotels.com ゲストの適正な口コミ
"Gets the job done."
I'd stay here again. I wasn't blown away, but it gets the job done. The staff was really friendly.Hotels.com ゲストの適正な口コミ
"Nice Neighborhood, OK Hotel"
The hotel needs updating. The wall in the shower has cracked paint. The carpet is old and a little smelly. Furniture is dated 1990's? Service was okay, I cooked which was nice to be able to do. The maids did not leave towels, did not really clean the kitchenette area. I had to call downstairs for towels. I always leave a tip daily, but it did not seem […] to help the service. I will not stay there again. もっと読むHotels.com ゲストの適正な口コミ
"Great Hotel Experience"
Overall experience with this hotel was awesome from check-in to check out. All of the staff were friendly and always went above and beyond to help us, especially Yana- she was exceptional and made us feel so comfortable. On our last day there, we were running behind and Yana was able to accommodate a late check out for us and was understanding to our […] situation. Upon check out, staff was kind and check out was less than 2 minutes! In addition to the great staff and customer service, the rooms were spacious beds were comfortable & room was, equipped with all we needed including a fridge, microwave, coffee maker, sink, dishes and toaster! Hotel offered free breakfast and free parking. Location was awesome!!! Less than a minute walk from Galleria, lots of shops, restaurants and only a few miles to Houston attractions and outlets nearby. I absolutely recommend this hotel and wish we could've stayed longer. Looking forward to staying there again.....GREAT HOTEL!!!!!!!!!!. もっと読むHotels.com ゲストの適正な口コミ
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"Great for shopping!"
Staff was wonderful to me, my baby & my dog! Everything I needed & more! Love the social hour in the evenings! Thanks! We will now be booking this hotel for our annual shopping trip! :-)Hotels.com ゲストの適正な口コミ
"Spoiled Milk"
It was a very interesting stay. One morning the hotel provided me a carton of spoiled & expired milk. To be honest if the lady who puts together breakfast wasn't so nice I would raised a very loud complaint.Hotels.com ゲストの適正な口コミ
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"Terrible Experience"
After checking in and getting to the room, we noticed the air conditioning was broken. Called the front desk and was basically told the maintenance man couldn't make it until first thing the next morning. So after a very warm night, got up early waiting for him to come. He never showed up, so called the front desk again. They had no record of the problem, […] so apparently the night shift did not report it. Maintenance finally arrived, spent 5 minutes looking at it, then said he would be back in 20 minutes. An hour and 10 minutes later, I had to call the front desk yet again asking when he would be back. He showed up soon afterwards. Then finally an hour later we had air conditioning. So in total, we spent over 12 hours at the hotel in an 80 degree room. The location of the hotel was literally the only positive, as all in all it was a very negative experience and I will not stay at this hotel again. もっと読むHotels.com ゲストの適正な口コミ
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"My new favorite hotel in Houston"
Front desk manager was extremely nice and provided exceptional service. I was able to check in before check-in time which was a plus for me. The location was also a big plus because it was walking distance to the Galleria Mall. The room was clean and when I asked for extra towels, they were brought to my room in no time. My favorite part of all has […] to be the breakfast buffet! Bagels, fresh eggs, sausage, oatmeal, coffee, tea, the works! I had a great bfast but I do wish they extended the bfast hours to at least 11am. I mean if you are on vacation you would like to sleep in right? But overall this is a great hotel I highly reccommend it. I will definitely stay here in my next visit もっと読むHotels.com ゲストの適正な口コミ
"Not a bad stay......"
The Sonesta ES is a former staybridge and they kept the staybridge amenities and traditions alive and well. The staff is outstanding and really make this place standout. The deteriorating condition of the hotel and unusable internet connection hurt what could be a fantastic property. Mold on my bathroom ceiling, a dvd player that didn't work, a burner […] on the stove that didn't work, a short in the clock radio cord that caused it to reset if it was moved...all things that shouldn't exist in a Brand like Sonesta もっと読むHotels.com ゲストの適正な口コミ
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"A good stay overall"
Our room was clean, although the hotel is showing it's age. The staff was friendly and the quality of the complimentary breakfast was above average. For the price, I think it was a great value for the area.Hotels.com ゲストの適正な口コミ
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"close to freeways"
Staff was good and polite, shorthanded sometimes. Had a few issues resolve quickley. Last day key to room and doors would not work and same with replacement card. Overall comfortabe room and very little outside or inside noise.Hotels.com ゲストの適正な口コミ
Room had mold on the roof of the kitchen, the kitchen corner and in the bathroom. Multiple noise complaints the last night from a bunch of high school age kids haveing a party in the room above us. Noise finally ceased at 4AM. Staff apologized but never kicked out the over capacity room.Hotels.com ゲストの適正な口コミ
"Loved it! Would stay again!"
I traveled to Houston with my husband for our anual vacation trip. This was our first time in TX, so we didnt really know were to stay, nor we had a reference. Let me tell you, Sonesta ES Suites was everything we needed for our trip: walking distance to The Galleria mall, the Waterwall, plenty restaurants, very clean and upscale neighborhoods, and great […] location to access highway routes to all Houston attractions. We stayed for 10 days, and the staff was very friendly, free parking, free breakfast, free evening snacks and beverages that could easily pass for dinner. The rooms were big, with a well equiped kitchen with lots of utensils (I made pasta dinners from scratch and I had every utensil I needed), a living room area, 2 TV's, and nice bathroom. We had a problem with no hot water the last 5 days of our stay, and they offered us another room; we chose not to move because we were settled there with all our clothes on closets and food in the kitchen, but every time we needed to shower, they would give us key of non occupied rooms for it and also we got an instant refund for the equivalent of 3 days with taxes. They were very responsive, I loved the service. Reccomendations: Upgrade internet speed and clean the bathrooms (We stayed for 10 days and every day the housekeeper just changed towels, organize and made the bed. After 4 days of use, the bathroom must be cleaned!). Overall, we really loved our stay, this hotel is not big, but every detail on it makes it feel like home! もっと読むHotels.com ゲストの適正な口コミ
"Quiet and Relaxing"
Read a couple of reviews and was hesitant. But after much consideration I wanted to see for myself. Loved the location. Staff was very warm and friendly. Room was very nice and clean. Checked in on a friday afternoon and everything was great. Saturday morning I went to the morning breakfast and it was pretty good. Need to have a few more items such […] as hash browns and sausage patties. The bacon was obviously microwaveable. But all in all it was pretty good. Now the downside. After breakfast it was time to hit the town. Went to take a shower and there was NO HOT WATER. With the temp that morning in the 40's. Come back later that afternnon to get ready for a night on the town and guess what? NO HOT WATER...STILL. By this time the maintenance was already gone for the day. Next morning, water was working but after the fact. Gotta love Febreze. Management suggested I contact the company I booked the room from. Contacted Hotel.com and a $100 voucher has been sent for a future hotel stay. Despite the water issue I will go back to this hotel. もっと読むHotels.com ゲストの適正な口コミ
"Great location"
Great location, better price than hotel in the area. In this visit I had an issue with the water temperature, 2 days of warm water, 1 day only cold, 1 day only hot and finally 1 day of correct temperature. A bit surprise that I never heard from the manager. But I will take it as a one time problem the location and price makes up for it. I prefer this […] hotel because it has a full kitchen, that way I am not forced to eat all the time in restaurants. もっと読むHotels.com ゲストの適正な口コミ
No hot water.Hotels.com ゲストの適正な口コミ
"No hot water,"
First, I stayed in this hotel during an event and from Friday 2/15 thru Monday 2/18 the cost was $322.43 a NIGHT. That, I am ok with. What I was not okay with was that my nearly $1,000 hotel stay had NO, absolutely NO hot water at all during my stay. No matter what the time of day there was no hot water. It would have been better recieved if management […] would have placed a letter under the door explaining the condition, if management would have had signs posted in the hotel informing guest of the "No Hot Water" issue, or if the front desk attendants made guest aware as they came in and out of the hotel that one basic amenity would not be included in your $1000 weekend. Now that, now that I could stomach better than running the hot water for an hour thinking that it would heat up. The most disturbing part of all, is that I called the front desk to complain of the hot water issue and yani a front desk attendant told me that a plumber was coming up to see if he could fix the problem. I waited nearly 3 hours for the plumber, which never showed. I finally went down stairs to complain in person, and was compensated for NO hot water. After about 15 phone calls later to Expedia and Sonesta, my refund was finally issued もっと読むExpedia ゲストの適正な口コミ
"Acceptable Business Hotel in Galleria area"
The exterior and hallways of this hotel are in need of a facelift and judging from the estimators walking around that is probably in the works. The rooms are nice and comfortably furnished Hotel was reasonably priced for Galleria area where there is plenty to do and eat within walking distance. Having a kitchenette in the room is nice for extended stay […] but some people are cooking full meals and the smell lingers in the halls and rooms. The internet is painfully slow so unless you have data tethering or air cards the internet will not be able to conduct business beyond email. There was no hot water the first morning of my stay but they were able to move me to a different room that afternoon. The staff is very friendly and there is a breakfast in the morning and soft drinks, beer, wine, and evening snacks on T, W, Th. もっと読むExpedia ゲストの適正な口コミ
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