グラン メリア カンクン (Paradisus Cancun All Inclusive Resort formerly Gran Melia)

宿泊中にカードキーが突然利用できなくなり、何度もフロントを往復させられたり、鍵の修復に30分近く部屋の前で待たされたりでした。それ以外はビーチもプールもレストランもまずまず満足でした。

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部屋は大変満足のいくものでした。広く、快適で清潔、よくベッドメイキングについても行き届いていました。一つ残念だったのはスコールの雨が降った時にエントランスのビルから宿泊していた部屋のビルに至るまで廊下や窓から雨水が漏れ出してところどころに水たまりがあったことや天井から水滴が降ってきたことです。もしかしたら欧米人は対して気にしないのかもしれませんが、日本人としては気になりました。 部屋にはそういったことが一切なかったので、特に滞在に対しては問題ないです。

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とてもきれいなホテルでした。 一番低価格な部屋を予約したのですが、オーシャンビューでベッドルームとリビング、トイレ・バスが２つあるタイプの部屋を用意してくれました。 CANCUNでは、３軒のホテルに滞在しましたが、一番清潔で快適でした。 グランメリア以外の２軒はALL INCLUSIVEでしたが、料理があまりおいしくないし、飽きました。グランメリアのみALL INCLUSIVEプランではなかったのですが、料理は一番おいしかったです。寿司料理店も日本人の口に合いますが、少し高かったので、宿泊するならALL INCLUSIVEプランの方がいいかもしれません。ウォーターアクティビティのセンターが近くにあるので、歩いていけて便利です。 近くにセブンイレブン・マクドナルドもあります。 外海なので、少し […] 波の荒さを感じますが、良いホテルだと思います。 もっと読む

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オールインクルーシブではないレッドレベルの客室に宿泊しました。朝食、午後のお茶、夜の軽いおつまみとお酒、が自由に利用できたので、食事は困りませんでした。ホテルの前にもレストランあり、バスでちょっと行けばショッピングセンターなので夕食は好きなところで食べたい人にはいいかもしれません。 キングサイズベットの部屋を利用しました。広くて豪華とは言えませんが、オーシャンビューで満足いくものでした。 レッドレベルは専用のプールがあり、プールサイドのバリベッドが滞在中2回（2日分）予約のできるのがよかったです。予約すれば1日中使えるので朝から夕方までゴロゴロできました。 オールインクルーシブの方のプールにはバリベッドはなく、プールサイドのベッドは早いもの勝ちみたいでした。 スタッフの方はフレンドリー […] で、レストランの予約の手配をしてもらったり、ダウンタウンへの行き方を教えてもらいました。下手な英語でも聞けば丁寧に対応してくれました。 もっと読む

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ビーチが目の前ですばらしかった。オーシャンビューのお部屋にとまったのだが、インターネットが有料で、売店に行って接続料を支払いつないだが、重いせいなのか、全然画面が出なかった。お部屋にただの飲料水はないので、買っていくことをお勧めします。 原則、部屋の飲み物はＦＲＥＥのものはなかったです。

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日本人のコンシェルジェが居ないので 片言の英語でもしゃべれないと快適に過ごせない？ これが出来れば、食事、サービス、部屋はお勧め。

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とにかく広くて入り口から自分の部屋までが遠かったです。 ホテルのビーチは部屋がある棟ちかくに限られていて、パラパを使うにもも予約がいるらしく、施設の使用方法はわかりにかった。

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Resort was beautiful,view of ocean was great. Hotel was spotless. Would highly recommend

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If you're looking for a relaxing, beautiful hotel this is definitely the place to stay. The hotel is decorated beautifully, the rooms are nice, and the food is great (just make sure you make reservations early). We didn't get a chance to go in the water because the surf was really rough, but the beach is really nice, they could use more seating areas […] though. The staff is very helpful, nice, and professional. They also have nightly shows, which are pretty cool! Only drawback is.. the hotel is huge, so if you stay outside of the main building it is a little walk to get to the main lobby (for anyone who has disabilities). Overall, our stay was pretty close to perfect. I will definitely stay here again! もっと読む

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The hotel was beautiful and our room was also very nice. Not enough chairs on the beach, and the kids club never seemed to participate in the activiites designed for kids. Food is ok, but not anything you can't wait to get to. When I went to check out, they were claiming that I had charged $83 in purchases to my room, which was false. So that was a […] big issue, and they took over 20 mins to resolve it. But we enjoyed staying there overall; good family environment. もっと読む

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Family spent one week at hotel after changes from Gran Melia days. Enjoyed improvements made including increased number of restaurants and nightly entertainment. Beach was wonderful. Staff as always were friendly and helpful. Service was first rate. Cannot wait to go back!

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Stayed 2 nights after our flight was cancelled and our original hotel was completely booked. The lobby and common areas were amazing, but the level of beauty did not transcend to the rooms. The outside areas, beach, and pool were also amazing. Our room was disappointing. There are 5 pyramids making up the hotel and our room was in the newest, pyramid […] 5. If I wasn't told that I would have thought it was the oldest one. Rooms were very outdated and not as clean as should be. The only bonus was an exterior hot tub on the balcony, which was amazing at night. Be advised this feature is only in pyramid 5. The minibar is included in the all inclusive but only restocked once a day. You can not get alcohol via room service and the food menu for room service is limited. The walk from pyramid 5 to main area where food is located is far. The shower head trickled out and the shower is narrow. The breakfast and lunch buffet were fair-good quality, but there were lots of options and a healthy options section too. They had smoothies for breakfast. Dinner was disappointing both nights. We ate at Vente first night and would not recommend it. The 2nd night we ate at the taco place and it was good. We would not return. もっと読む

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The service was excellent. Jesus at bana, Julio and Irving at the pool bar and alexander at avenue bar were great.

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I ejoyed the clean environment, and the staff was really helpfull

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It's a good place to take your holiday with family.

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The hotel itself is nice, a lot of effort has gone in the refurbishment of the main lobby, restaurants and other common areas. It has a great ambiance and all the staff have been very nice to us. The rooms were spacious and clean, but the furniture was rather old, and the rooms in general are not as up to date as the primary parts of the hotel. AC units […] make a lot of noise in some rooms, not so much in others (I know because on check in our booked room type was not available, so we spent the first night in a different room). The food in the restaurants is ok, I would not recommend any couple the all inclusive deal though, we were really tired of it after 3 days, too much of the food is similiar in how it is prepared. All in all we had a nice time in the hotel, but for the money we spent, we have had a better overall experience in other places. So, if a good deal (not all inclusive) for this hotel is available, for sure go for it, but if you are after a real 4,5 star hotel experience, look for a different hotel. I can see by the way, that this hotel could be a great deal for families with kids. もっと読む

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This was the third year we went to Cancun. Last two years the resort was Gran Melia.The resort made some major improvements with the way they even out the people with the new restaurants. Every employee greets you in a way no other resorts does.service is better then any hotel in America.We are from Chicago and we believe a tip at dinner is well deserved […] by the staff. beach is clean, fresh towels,and daily entertainment on the 2nd floor lounge after 8:00PM. Your water sports can be enjoyed across the street at Aqua World.Learn the bus system and you can go to Cozumel for $3.50 American money. もっと読む

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A lot more interest in luring guests to timeshare presentations than making stay enjoyable. $200 resort credit turned out to be coupons for a few dollars off a huge variety of services that few guests would use. Hot water in bathroom was hit and miss (mostly miss). This hotel was probably very nice 10-20 years ago but is in need of a major closure and […] overhaul/renovation to bring it up to 4 star status (and a huge job to bring it to 5 star). I would rank it presently as perhaps a 2 star property. もっと読む

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Although this is a family friendly resort, I was very impressed at how well they catered to couples. I enjoyed every single restaurant and bar. I am not super picky about my food and enjoy trying new things. I can honestly say the variety of dishes was nice. The entertainment was pretty good, included lots of cool stunts. The one thing to keep in mind […] if you are a light sleeper is that the music from the nightclub is very loud until 2am. Overall I am still quite impressed with the level of service received while at the resort. Each and every employee went above and beyond to help make our stay as fabulous as possible. Thumbs up ! もっと読む

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Wonderfully constructed facility with superb view and conveniently located. Food and beverage quality and service excellent. Had trouble adjusting A/C to comfortable level. Front desk check-in, information, and check-out processes were very slow although the personnel were courteous and tried their best to be helpful. Safety deposit box didn't work […] when we checked in and we were without running water in our room until 7:45 AM one day. Food room service was excellent. Room was well equipped and maid did excellent job of keeping it clean. もっと読む

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Great hotel with exceptional restaurants and bar and lounge areas...great pool area with a stunning beach...if only they can improve on the lobby service as it took us 1 hour to check in with only 2 couples ahead of us...and 45 min to check out with only one couple ahead of us...really not acceptable. Bar those experiences it was a wonderful resort […] to stay at and would definetly return もっと読む

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This was our 2nd stay in 2 years. Did not like some of the Paradisus' improvements. More restaurants but the food was not as good as before. Missed the old TEMPO restaurant. Now it only has a 7 course tasing menu for a $45 per person charge. Hope they change to ala carte menu. Missed the huge lobster tails we used to order there for add'l charge. Really […] missed the La Palapa restaurant for lunch. Now it's just for the Vacation Club members & was closed when we were there. New Taco restaurant was terrific & authentic. Entertainment was so so. The guy & girl who sang in Bana restaurant on Fri. nite were wonderful. The new shower systems are awful. You can't fill the tub with water from the faucet, so you can never take even a sponge bath. There's a round showerhead directly above in the ceiling and then you have a hand sprayer to spray your body. We didn't have any hot water the first 4 days and after that it was intermittent. They said it affected the whole hotel and that they were working on it. If you had small children it would be difficult to bathe them. Having said that, the staff and employees are wonderful, they go out of their way to help you & always with a smile. The lobby and lobby bar are gorgeous and the beach & pools are lovely. The rooms are kept very clean as is the well equipped work out room. Didn't use the spa, but it looked inviting. I'm sure Paradisus will work out any problems with time. もっと読む

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We read a lot of reviews, some of which had us worried. It turned out that all worries were unnecessary. Check in and check outs were fast. Food was very good to great. Room and insides of the resort were great for our little one to play in, even if weather was not great. I think Paradisus is getting this hotel right.

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ask about the 'Mas' carde at check in since it gives buy one get one free for breakfast daily which would normally cost $22.oo per person. go on a tour of the timeshare which is 90 minutes since they will give 50% off massage, a voucher for check out toward your meals, and other things. it is only 90 minutes. the 'royal service' is really nice so inquire […] for room upgrade at check in since it makes the difference!! もっと読む

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staff was super nice and helpful. From the day we checked in we were made to feel important. staff was very nice to our kids.Everyone greeted you with a smile.the staff were very concerned of our needs. The hotel is very well kept. There is plenty of staff available to help our every need. The next time we take a vacation we will be staying at the  […] paradisus もっと読む

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The hotel definitely caters to families -- there were lots of folks with younger kids there, so if you prefer a more adult experience without screaming children, you might want to stay elsewhere. Overall, the hotel was clean and comfortable, but there seemed to be a lot of confusion among staff about amenities provided (such as which restaurants were […] open on a given day and what they served -- this might have been due to the change over from Gran Melia to Paradisus, but I am not sure. Service around the pools and beach was pretty good and the smaller palapas were free, but the larger cabanna style areas were only available at a higher fee. A lot of the activities that are included (such as windsurfing, kayaking, etc) are only available as specific times so in order to take advantage of them, you have to schedule around the hotel, rather than having it adjust to your needs. もっと読む

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The hotel was beautiful, however the check in process takes entirely way too long. We travelled with others and were all over the hotel. Someone was already checked into a room that one of our friends were given so we had to go back and start all over again. The service started off great and then went downhill after that. Reservations were a pain to […] make no one seemed to know the correct way to do this. The only thing that saved us was the bartenders at the pool bar who were amazing. All in all very disappointing, beautiful property but service needs work!! もっと読む

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Great Hotel and Location. Staff and service was great. Good gym also.

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We had a relaxing stay. The hotel is in the hotel zone, with the bus route to town right in front. It is right on the beach, with a great pool, and had plenty of activities on site, as well as people to help plan excursions if you want to do that. The club downstairs sounded good, though we didn't go. Also saw families here.

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Experience was pleasant with friendly staff. Good location and beautiful beaches.

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We went here for our honeymoon and loved it. The staff here is incredible. Very hospitable and generous- they generally want to help you have the best experience. Many great restaurants in the hotel- make sure you make reservations for dinner in advance. Great service. Lots of families and kids at the hotel- can be good or bad depending on your preference. […] Right on the beach and close to the airport. Close to a large shopping center and many restaurants outside the hotel. もっと読む

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Do NOT stay at Paradisus. 5 star price for 1 star service. Food sucks.

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This is by far one of the worst hotels I have stayed in. To start, we had to wait 20 minutes in line to check in, then told we had to wait three hours for our room, then had to have our room switched three times. The third room wasn't that much better than the first two, but we were just tired and not caring at that point. One side of the room was lined […] with 4 random tables that had no real purpose and a couch that was positioned in a way that you could only sit on half of it - it was as if our room was a storage room for leftover furniture. The bathroom flooded during showers and baths. The entire decor of the room looked (and smelled) like it was from 1985. Then there is the food ... I actually think this is the first time I lost weight on vacation. Literally inedible. And that's if you can even GET into a restaurant to eat. We made reservations on several occasions (this is requirement for all but one restaurant for dinner) and each time they didn't have our reservation - even though we had confirmation codes, and were turned away without even an attempt to be accommodated. And here is the thing - cleanliness, decor, even bad food I can live with ... but the service was horrid. Everyone is extremely rude and unaccomodating - i.e. if I can't check into my room for 3 hours, say you are sorry and you'll do everything you can to expedite the process (with a smile) and I am happy - even if I can't check in for 3 hours. Overall ... AWFUL experience. もっと読む

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I got the resort coupon and some of them was not applicable for family, but I was stayed with my wife and kids. We did not receive towel card, which should be given by hotel staff and was necessary for getting towel in the pool, at the chacking in. We requested the restaurant list when we cheched in, but they did not provided it at that time. I requested […] some time later again, then they gave it. We had a dinner at the seafood restaurant in the hotel. There was a salad and soup bar, but we were not aware of it because nobady told it to us. These were not confortable on hotel service for us. もっと読む

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Great value for the quality of the hotel. Nice room and FANTASTIC shower!!! The hotel is very well kept and the staff is friendly. Will go back!

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I have stayed here for my forth time. Very nice place.

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Our family of 13 stayed at Gran Melia for 6 days. We had an incredible experience. The people were pleasant and always wanting to please us. They greeted us with big smiles. The rooms were clean, the food was fabulous and the view was incredible. The only complained that we had was the availability of chairs on the beach and around the pool. There needs […] to be more chairs for guests. Otherwise we had an awesome time and will return to this resort for sure! もっと読む

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This was the worst hotel we have ever stayed in. The level of service, food and cleanliness was apalling. We paid for the family concierge service, however it would seem that this is a new service being offered by the new hotel owners, however it seems that they have failed to train their staff on the very basics of the package on offer. I would urge […] other travellers to re consider their options before booking an over priced stay at this resort. もっと読む

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We stayed in the hotel over the Christmass Holiday. Everything was amazing, staff, rooms, food, sweeiming pool and the most important thing, well responsibility for people's life at the see. I don't have anything to say against the hotel. I would definitely come back to this hotel and will recommend it to everybody.

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This was the most delightful hotel/resort experience I've had and I've been to some elegant resorts. All the staff were friendly, helpful, pleasant and seemed to be happy in their work. They all went out of their way to make our stay as happily memorable as possible. The pyramidal architecture was enhanced by the lovely gardens, fountain and living […] curtain of philodendron vines. The beach was clean and the turquoise water was gorgeous, although the surf was too rough for swimming. A pool was provided for safe swimming. Our room and deck gave a good view of the ocean across the street. Food at the daily buffet was abundantly varied and delicious. We did not try the other restaurants in the hotel since we liked the choices at the buffet and the bright interior with the ocean view. Both my roommate/ travel companion and I would love to return someday. She does not have a computer so I am writing for both of us. Two from Prescott and Flagstaff, Arizona. もっと読む

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My girlfriend and I spent last 6 days here and it was a very pleasant experience. I would like say more, but one has to be here to really see the beauty and feel the joy and total relaxation.

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I stayed at this hotel over Christmas with my boyfriend. There is no loud construction like the other reviews have said, so don't worry. I think we came at a time when the hotel was not crowded at all so it was great. The rooms had a safe where we could lock away our tablets and passports. Guest service was great about answering our questions - but […] we did exchange $90 in USD into pesos and they charged us $12 for it. The buffet restaurant (Naos) was not the greatest. We ended up finding things we liked (fruit, cereal, bread), but overall it was all pretty bad. The only restaurant we did eat at inside the hotel was Blue Agave which was great! Get the Alambre! We did the all-inclusive so all of the food and drinks were free. We were by the pool in the afternoon and they serve nachos and hot dogs and hamburgers outside. The pool and the beach are both amazing - no complaints there. Some of the other reviews have talked about loud music, and we did get some of this. In the main pyramid they put on shows from 7pm - 8pm and the music is super loud, but I mean...I doubt many people are trying to sleep that early - we didn't mind it. Everyone in the staff was super friendly when we had questions. Make sure you get an ocean view room - we got a lagoon view and it is really just a view of the front yard area of the hotel which was not as exciting. Overall we had a great experience here. I'd definitely go back! もっと読む

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We had lots of problem with food. Since we don't eat meat. We didn't have much of a verity. We make request only to get turned down. Also, not enough trademill and other equipments for 750 room property. Also, lot of noise do to some sort of renovation going on above our room and outside. We didn't get bang for our buck.

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Hotel has a lot of potential but not quite there yet. We had stayed at the paradissus palma real in punta cana and it was night and day from this one. The paradissus cancun is not as family friendly, especially when it comes to restaurants and activies. also there were not many night shows at the hotel. They keep hotel very clean and family concierge […] is a nice perk for young families. They should try to model this hotel after the one in palma real. もっと読む

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It was a great hotel. Nice people nice staff. I enjoyed the beach and swiming pool. The bars and resturant were excellent. Good food.

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Hotel: The beach and facilities were great. The room is not huge, but it was ok. The bed was meh- they could upgrade their beds, but it wasn't terrible. The buffet is great, and it's open almost all day (6am-11pm) with 1 hour gaps between meals. The food at the buffet is great (delicious and healthy). They had 4 restaurants where you need a reservation. […] The reservation system works part time. The food at the restaurants are ok, but buffet is probably at the same level of quality, so why wait for service when you can grab your plate and pick whatever you want. People: They are great. They smile, greet you, try to help in whatever way they can. We traveled with a baby, and had special requests - and they never turned us down. Special note to "People": Timeshares! Everyone will try to sell you timeshares. "Hey we have free tickets to the dolphin show" "We can give you discounted tours - just come to our welcome breakfast tomorrow" Don't fall for it. You'll spend some of your valuable vacation time with a presentation, and if you fall for it, you might regret it. Special note to "tours": We wanted to see the Mayan ruins, and we decided to rent a car. When you go with a tour bus, you stop at multiple hotels and some souvenir shops (from what I read elsewhere). Also with a baby we wanted to be flexible. We went to Chichen Itza as early as possible, and toured at our discretion. (note: Mexican traffic can be hard for some, I was seasoned driver from Istanbul, so I survived) もっと読む

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Great trip Hotel was very nice. No compliants at all. Staff friendly.

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Excellent hotel, great customer services

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