ヒルトン メキシコシティ レフォルマ (Hilton Mexico City Reforma)

=アメニティ= ○1室3名で泊まったのですが、タオルは2名セットのみ。 ○アメニティは、石鹸、コンディショナー、ボディクリーム、シャワーキャップのみ標準装備。なぜか、シャンプーはリクエストベース。 ○3泊しましたが、タオルやアメニティをいつも3名分いれておくようにフロントのスタッフ、エグゼクティブフロアのスタッフ3名に言いましたが、ちゃんとセットされていることはありませんでした。 ○歯ブラシは、自分で持ち込まないと無いです。 =タクシー= ○ホテル入り口で待機しているタクシーやコンシェルジュで手配されるタクシーは、サービスはいいですが、ものすごく高いです。流しのタクシーでほぼ移動しましたが、怖いことはありません。英語がしゃべれないので、目的地を筆談ですが。 アメニティ、タクシー以外は、快適 […] でした。 もっと読む

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メキシコシティヒルトンホテルレフォルマの、サービスにはがっかりです。到着早々、フロントですごく待たされた上に、ジャグジーつきの部屋と予約したのに、ジャグジーがない部屋へ通され、それを変えてもらうまで、なんと二時間もかかりました。ヒルトンブランドだからと信頼してたのに、がっかりです。 ホテルのレストランのテラスのところも、値段の割には、食事はまあまあだし、スタッフが話してたり、携帯いじってたり、お客さんへのサービスがかけてます。ここは、お部屋はいいですが、それ以外はオススメできません。

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Hilton Reforma in Mexico City is an exclusive and nice hotel. The service is excellent and everything looks clean. The only thing we found was what seems to be lipstick on the bed covers. We had brunch with our friends in the hotel, which should be rated with 6 of 5. Really good and a rich selection. I totally recommend this hotel, not minding my minor […] observation, because I believe it is a one-time thing which usually does not happen in this hotel. A++ もっと読む

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Magnificent experience

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Had never been to Mexico City so used hotels.com to search. They were helpful and the hotel was modern and had 3 restaurants, one on the rooftop. Lobby is gorgeous, staff attentive, room service in a flash. We got to The Cure concert on time.

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Great, great experience. The staff is very helpful, the hotel is beautiful and well maintained, at a good location. The gym and pool were also great. The only two problems were: breakfast not included & PAID internet. Aside from that, it was basically perfect.

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It was great, would stay there again

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Everybody was kind and nice to us, even when we are national client. The front desk had some issues locating our reservation so that represented a 15 min delay.

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Extremelly helpful staff. Easy access to must-see sights as well as restaurants and convenience stores. Impecable service. Would definitelly go back to this Hotel. Had a great time.

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My room smelled like someone had smoked

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The Hilton Reforma in Mexico City is a well situated hotel, which profits mostly from its name and location. It is a walking distance to the main square Zocalo and many of the historical sights in downtown Mexico City. The hotel is geared toward the business crowd and flight crews from various countries. Therefore, do not expect too much information […] for tourists. However, there are few things, which need to be improved to carry on the reputation of Hilton hotels. The distribution of amenities, particularly soap/shower gel is very poor. After few days without getting any we had to ask for it at the reception desk. The maid service is inconsistent and you will find dust bunnies under the bed as well as missing shower towel, not emptied trash bin in bathroom...etc. The walls are paper thin so if you happen to have a room close to the elevators, you will hear all the conversations and ringing of the elevators. The offered Internet connetion for $14US per day is not reasonable and going to Starbucks cafe next door proves to be a much more sensible choice. もっと読む

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nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay nice stay

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The hotel is in a great location in Centro Historico - Walking distance to all the national monuments and museums, the zocalo(main square), lots of shopping and authentic little bars & restaurants! Location aside, the hotel is beautiful with a great gym, a lovely terrace restaurant, great food and drinks. The only negative remark I'd have to make […] was with regards to the housekeeping. Our beds were never made till the late evening and we were once left with 2 bottles of conditioner and no soap. Overall though, I'd recommend staying at this hotel - a wonderful experience in general! もっと読む

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good location. but restaurants are closed too early fir us to enjoy dinners after finishing our one day tour!

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Carpets are too dirty, decoration is old and old fashioned.

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Very pleasant stay and friendly staff.

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My stayed was already paid at time of cheking in, but due to staff being lazy and ill inform I was charged for a second time. It was obvious they have no interests to look ito my folder. I was told on checking out that I have a positive balance almost $750. The qualifty of the food was poor at the Restaurant "Don Don". I was served with a rather cold […] soup, but somehow good. A chicken, filled with oxaca chese and azafran souce was presented raw! and cold! もっと読む

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Excellent location, the room ok the staff helpful, etc. The only thing that I did not like was when at 9am on a sunday morning someone came at my door and knocked, they said they needed to check the bar (refrigerator) to see if I consumed something before my checkout. I was really angry.

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Good location. The rooms could make with a redo, the bathroom particularly had not so clean paperwalls. Staff was friendly.

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Great Experience, excellent service attitude, they make happened one or two things that weren´t easy to be take care off. Also they have one of the best breakfast restaurants of the city (El Cardenal).

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My second stay at this property and the service and quality of the hotel/room is still fantastic. Strongly recommend this hotel.

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All in all very good. My second time at the hotel and won't be the last one. Avoid using the cabs provided by the hotel: extremely expensive and 10% extra when charged to your room. Also all try to rip you off... Last negative thing: internet not included...

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The only down side about the hotel is that it doesn't provide free wi-fi in the bedroom. You would think that for a hilton hotel it would be standard. We also found the concierge less than usefull and nearly missed our flight due to the lack of them being able to call a taxi for us. The location is great!!!

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Very accommodating and professional staff. The tour guide señor Lopez was awesome!!!

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everything was wonderfull !!!, modern, helpfull , clean , good location, godd price , I will return again !!!

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It wasn't bad- it was a Hilton so everything was "nice"- tidy, clean etc. The room and restuarants were average to nice. The downside/ the thing that probably tainted a nice hotel was the staff: I've never felt more awkward or like I was an inconveniences. Check-in staff were condescending/apathetic/flat-out rude and we actually didn't get a room […] (an not even the room ordered) until 5pm. The bell-boy dropped the bags and ran without making eye-contact. The waiters were slow and/or giggling in a corner which is disconcerting to say the least. もっと読む

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Great Hilton hotel, right in the heart of downtown Mexico City. Really buzzing with life and a great atmosphere. Staff were so friendly and attentative. Within a short distance to Zocalo and other downtown attractions, would definitely recommend this hotel and would stay there again.

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we pay 14US$ for the internet services, but when we use the wifi, it requires you input the access code every 3 mintues. I can't believe this happened in Hilton hotels.

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I've stayed in several hotels in Mexico City and I LOVE this hotel. If you are an American and a little concerned about staying in a hotel in Mexico City, I can assure you that this hotel is beautful, safe, comfortable, clean and has a big city feel with an excellent staff and nice rooms. I always opt for the upgrade to the 25th to 27th floors where […] you get a great view and access to the smaller dinning room for breakfast and a lite dinner that is included in the small cost of the upgrade. もっと読む

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I've travelled to Mexico City and stayed at many hotels; however, the Hilton was a great experience and all staff members were very professional and great customer service oriented.

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New hotel, good location, comfy rooms but charges are too much in relation to internet access per day per connection per computer...

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Good location to have something to do in the evening. Bellas Artes and the Zocalo are within walking distance and so is Avenida Reforma.

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I had many problems in my room, water leaking everywhere, heater NOT working and a LOUD noise every 5 mins coming from the hallway. after going to reception 2 days in a row, I was assured they would switch my room. my wife called to get us moved to another room and instead, she was told our problems would be fixed but the room could not be changed and […] there was no note. I had to call and complaint to the manager.....suddenly a room appeared available. EXTREMELY POOR SERVICE and you need to complaint to get your issues resolved. I am NOT coming back. もっと読む

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Liked the hotel - the only exception was you had to pay an internet charge. When you are on a business trip that adds up.

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This Hotel is close to everything that you need to sight seen in such a short period of time, I spend a weekend, and I walked to the cathedral, Museam of Tolerance, Natioanl Palace, Bellas Artes Palace. And the food is excellent, i didnt eat around the area, cause feels like I didnt have enough of the food at the hotel.

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Their "private spa" is just a hot tub. Been to better hotels.

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Hotel well situated for tourism but far away from Reforma (traffic) Room are noisy due to poor insulation overall this is a good hotel

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