渋谷エクセルホテル東急 (Shibuya Excel Hotel Tokyu)格安予約

良いところ：寝具の質が良い。ギシギシ音の鳴らない、快適な寝心地のベッド、上質な枕。乾燥しすぎない部屋。気分よく眠れた。 悪いところ：カードキーが何度やっても反応しない。フロントでキーを交換してもらったが、明らかに使い古した機能しないカードを客に手渡すのはやめてもらいたい。 爪切りを貸して欲しいと頼んだところ、全て出払っていると回答された。返却されたら連絡して欲しいと頼んだが、3日間の滞在中に爪切りが手渡させることも、爪切りの話題を振られることもなかった。 ホテルのすぐそばのドラッグストアで、自分で爪切りを購入して済ませた。 フロアのエレベーター脇に製氷機があるのだが、壊れているのか氷が出なかった。仕方なくフロントに電話して、氷を持ってきてくれるよう頼んだのだが、10分待ち20分まっても […] 届けにきてくれない。もう一度電話すると、3分かからず持ってきてくれた。2日後にもう一度製氷機にチャレンジしたが、やはり氷は出なかった。 2日前に「製氷機が故障しているようなので、氷をください」と連絡しているのだから、製氷機を直すか、せめて「故障中」の張り紙だけでもするべきではないのか。 滞在中、ホテルの清掃係はゴミ箱の中の掃除やシーツの交換はキッチリやってくれたが、テーブルの上の空き缶、空き瓶、ホテルから借りたアイスペール、ワイングラスなどは、部屋に残したままにしてあった。 こちらが必要で置いてあると判断したのだろうか、氷が全て溶けて水になったアイスペールと、飲み終わってワインの後が乾燥したグラスを？ あと、ゴミをコンビニの袋に入れてゴミ箱の横に置いてあったのだが、それも捨てずに残してあった。 勝手に捨てるとトラブルの元になるためなのか、だったら客が残してほしいものと捨ててほしいものを容易に意思表示できる仕組みを提案してほしい。 表向きの接客は丁寧だし、ひと通りのことは問題ない。 寝具は今まで泊まったホテルの中でも優秀だったし、シャワーやトイレなどの設備も多少古いものの、メンテナンスが行き届いているため文句はない。 ただ全体的に、ホテルのホスピタリティは低いと感じた。 渋谷駅真上という立地の良さ、ある程度の設備も整っている。黙っていても客は来るだろう。 ただ、「東京に来たらこのホテルじゃないと駄目だ」というポイントはなかったと思う。 おそらく、次は別のホテルに泊まる。 もっと読む

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渋谷のど真ん中といった立地は完ぺき 行動しやすいが・・お値段の割には、古くお部屋も暗い。 同じ値段であれば小さいホテルでもきれいなところがいいと思う。 失敗しました。

I stayed in the Shibuya Excel Hotel Tokyu for four nights. I had a room overlooking the famous Shibuya crossing which one of the busiest pedestrian intersections in the world, and the views from my window were spectacular, day and night. The room was very clean and comfortable, and the hotel staff spoke very good English. They were very courteous and […] polite, and helpful. The hotel has convenient access to the train line as well as the subway. There are very good restaurants within walking distance. I would definitely at the Shibuya Excel Hotel Tokyu during my next trip to Japan! もっと読む

Top class location. I got upgrade to corner room on floor 22. Very cheap and convenient to upgrade. Very helpful staff, but sometimes they just need to keep things simple.. Despite reading reviews saying there was no free wifi, there was. Just as well, virtually impossible to find free wifi in Tokyo. Hotel has great view of Tokyo skyline and the amazing […] Shibuya crossing. Will come back. もっと読む

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great hotel in central location right above Shibuya Station. huge room with 3 double beds. you can see the famous Shibuya crossing when waiting for the lifts. lots of restaurants and entertainment on the doorstep. plenty of convenience stores if you are on a tight budget. all rooms have refrigerator. big bathroom.

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We stayed at this hotel four nights on a family trip to Japan as it is one of few hotels offering 4-bed bedrooms. The location is perfect for getting a feel for the Tokyo vibe, essentially in the middle (or rather over) Shibuya station. We got a room at the 24th floor, with a stunning view over Shibuya and Shinjuku. Its only downside is that the hotel […] restaurants are a bit expensive for families, but with many excellent choices nearby, this is not a major issue. In all, a really good hotel experience that we no doubt would use again if going to Tokyo. もっと読む

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As a family of 4, finding somewhere to stay in Tokyo, that didn't involve booking 2 rooms was difficult. However, I stumbled upon Hotel.com via trip advisor & found quad rooms at the Shibuya Excel. Rates were reasonable for Tokyo, but with a hotel rating of 3 1/2 stars, we were prepared for somewhere that didn't live up to the photos! We were thrilled […] when we checked in. The staff were pleasant & helpful & our room more spacious than expected. Our room was spotless & housekeeping did a great job everyday, despite the mess 2 kids make. As for the location, above Shibuya railway station, getting around couldn't have been easier. We highly recommend this hotel & would definitely stay there again. もっと読む

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Third stay in Tokyo - this time with 2 young children. Difficult finding a room for four people, but this hotel had it. Room was a little dated, but fine. Would stay here again.

really convenient on transportation: Limousine bus to hotel directly. you can go everywhere via Shibuya. The Staff there are friendly, informative and helpful. The hotel room is nice,

great hotel n location. it wud hv been excellent if they allow early check in for guests who arrives early in the morning n not being charged.

I had to move hotels part of the way through my stay in Tokyo as the Excel was booked. I moved to a much more expensive and lavish hotel in Shinjuku. However, I kept wishing to go back to the Excel. Their beds are large and their pillows are comfortable. The showers had fantastic pressure and you can not beat the location. It is easy to get anywhere […] and everywhere you could want to go from this hotel. You can stumble to great restaurants, walk to any bus or subway station, all kinds of shopping and the parks. My travelling companion found herself lost for several hours and the Excel did absolutely everything within their power to assist me in finding her. The next time I come to Tokyo I will definitely do my best to book my room at the Shibuya Excel. This is a world class place as far as comfort, accessibility and staff service. もっと読む

Step outside the door right into Shibya. This hotel is easily accessible through the airport shuttle bus, a big perk, and they handle special requests ie:shipping baggage home well. While the location is impressive, unfortunately the hotel is only blah. The rooms are clean but there isn't even an effort to be stylish. Don't even bother going to the […] "restaurant", if you're feeling lazy, there are plenty of better choices in the train station attached to the hotel. The minibar is not stocked, but there is an impressive bank of vending machines in the lobby. もっと読む

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Fairly ok hotel. Pricey, but Keep away from lowest floors due to subway noise. Non-smoking rooms smells from time to time cigarrett.

I like this hotel for the location and comfort. The only thing I hate is the fact that some guests smoke in their non-smoking rooms (on a non-smoking floor) and I can tell by the air through the vent and the stinky hall way. I saw a cleaning person with an dirty ash tray before.

if in tokyo for short stay, shibuya offers all the stops..shopping, nearby meiji park, plenty of restaurant. photos at facebook: Japanese Food 101 & dine out & Food Hall

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Excellent location but expensive for the conmfort. No safe box in room, paid a high price for the quàlity. Pillows are very small n overall minimum comfort. Hotel very strict on check in n check out time. Location very good as opp station n near shopping

The locaiton of this hotel is second to none sitting right above Shibuya station. Super convinent to get to shops, food and the station. The rooms were clean and we had no issues and was a comfortable stay. HOwever a few things meant that we would stay somewhere different: * No wifi and no internet on the TV - other similarly priced hotel offer this. * […] Staff were not that helpful - just felt that other places were a little bit more welcoming * Having stayed in Shinjiku as well, we felt that Shinjiku was more central - we had to go to Shinjiku several times to catch other trains. Overall good stay but other hotels offer more at the same price. もっと読む

Stayed here Jan. '12. Great location! Right above Shibuya Mark City, which has several restaurants and shops. Hotel is connected to the Shibuya Station or about a 3-5 min. walk (depending on your pace). It is in the heart of a very busy city. Lots of shopping and dining within walking distance. We stayed in an Excel Twin Rm on the 22nd flr. We had a […] corner room, so it was little large based on Japan standards but we did have to pay some. Bathroom was tiny though but there was a tub. Internet (LAN) free in room. If you forget your converter/adapter, you can borrow from hotel. Hotel is safe. For upper level floors, you need your room key to access the elevator. Lobby is small. No early checkin but you can leave your bags with front desk. One of two stops for the Airport Limosuine (other stop is the Cerulean which isn't in the heart of Shibuya). Overall good hotel. Would recommend to others and stay again. もっと読む

Excellent location with great service, got an upgrade on my booking and the view was great. The entire stay couldn't be better and I'll definitely stay at this hotel again whenever am in Tokyo!

The location of this hotel is fantastic - but we had difficulty locating as the signboard is not visible. Please look out for building "markcity mall". hotel entrance is just near escalator. Hotel is tourist class but paid quite a highprice for location. The pillows are too soft n square.Did not have good sleep at all. Toilet very small - have to do […] a crabwalk to get in. Hotel not flexible on checkin and checkout time. Wanted to charge extra if check in at 10am though room is available. And will check extra if checkout later than 11.30am. The checkout time for this hotel is 11am. もっと読む

This is a highly recommended hotel. The room I stayed in (3 single bed) is big by Tokyo standards. It is very convenient; linked to the Metro via an overhead walkway. We however needed help finding the hotel as the lobby is on the fifth floor of Shibuya Mark City building. They also provide on request (1) cutlery if you decide to eat in and (2) a humidifier […] if you find the air in the room too dry. There are also lots of restaurants and shops around the area; every major chain store is a stones throw away. The airport limousine bus also stops at this hotel. The only downside to the hotel are (1) there are only two lifts and they can get quite busy during peak hours (2) sound of trains running can be heard in the room but they stop running aorund midnight. もっと読む

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The location is excellent . very convienence . Wl come back next time . Just if the room provide wireless wifi that wl be perfect .other than that . Everything is good .

I stayed two nights at the Shibuya Excel Hotel Tokyo in the second week of December. The hotel is a clean and modern business hotel, and I found nothing against it. The trickiest part of my stay was to find my way to the hotel from the Shibuya JR station, as it took me a while to figure out that the hotel building is actually connected to the station […] through overpasses. Right next to the hotel is the Tokyo department store, which I found to be excellent for dining and buying gifts. もっと読む

Just returned from a wonderful Tokyo trip and stayed in Shibuya Excel Hotel, Tokyo. The hotel is wonderfully located as it is right smack in the middle of Shibuya and well connected to the nearby train station and is also directly linked to the Airport Limousine bus terminal. On our way into town from Narita airport, we took the express train to the […] Shibuya train station. It was relatively easy to navigate but we had a slight problem once we reached the Shibuya train station as we kinda got lost finding the correct exit that will link us to the hotel. Instead, we found ourselves wandering around the station looking for the exit and along the way, had to lug our heavy luggages down a few flight of steps as there was no escalators or lift to do so. Once we'd made our way to the hotel, the check in was a breeze. The lobby is pleasantly presented and staff are able to communicate in English well. Do note that there are no porter service, which is not an issue at all. Up we all went to our respective rooms (Mines on the 19th floor) and the corridor to the room is well lit and clean without any stank. There's a free ice machine and a paid vending machine room that sells beers and sodas. Convenient if you ask me. The room is nicely sized for such a hotel and it was clean and pleasant. I had the room with a direct view of the famous Shibuya crossing and it was lovely to be able to have a bird's eye view of the area. The only weird item missing from my room is the safe as I'd asked my friends about it and they both said that their rooms comes with it {They stayed on the 22 and 24th floor) so am not too sure why my room does not come with a safe. There's a decent cafe on the 5th floor (Reception level) that serves decent coffee and cakes. As 1 of my friends have bought a mobile data card to use on his Samsung tablet, he had to call a local Japanese hotline to activate the service and as we needed help with this, we approached the receptionist and was taken aback whe もっと読む

good points: -airport bus -location -fast to get to everywhere -direct line to yokohama -3 beds room, good table space, chairs bad points: -bed doesn't have good support, not comfortable setup -no microwave

Amazing location in the heart of Shibuya..excellent hotel..get a room high up..pricey but worth it..especially if you get a deal. I highly recommend this place and will stay here next time I am in Shibuya

For the Tokyo price, this was a great hotel!! And with 4 travelers, it was nice to find a hotel that could accommodate 4 in one room (difficult to find). And it was spacious at that! In fact, it was very roomy for Japanese hotel standards. And as others have pointed out, it is connected to the Shibuya JR station, right in the center of shopping and […] just across from Hachiko (the dog). This was our 4th time in Japan and decided this will be our go-to hotel for future visits! We like the location, conveniences (near restaurants, station, etc.) and quality. もっと読む

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perfect place to be, very clean,better than i had hoped for and i will go back to this hotel if i get back to Tokyo.

Excellent location right across from the subway station, and has amazing view over skyline and major crosswalk area, something like times square NYC. Cleanliness of rooms are kept to a very high standard. Consiers are bilingual which helped a lot.

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We stayed at this hotel for 3 nights in a quad room ( 4 king single beds) which was perfect for a family of four. The location was perfect right in the heart of Shibuya right near the station.

We can take many trains here. Also, there are a lot of shops so that you can buy breakfast for less than $5 instead of paying $30 at the restaurants of the hotel.

This place is certainly a great option for any stay in Tokyo. The location is amazing and it's a case of you get what you pay for regarding the rooms themselves, expensive but you are getting a very good room. The bed is the highlight, super comfortable! My main issue was the lack of wifi Internet access but this is common in Japan. LAN is available […] if you have a laptop, we had an iPad. Don't count on any English channels either but an awesome location, literally minutes to Hachiko and the Shibuya action. If you can affordt it, stay here for the location alone. もっと読む

Located right next to Shibuya station, and close to shopping and restaurant area, it's very convenient. Rooms are clean with adequate amenities. Will definitely stay there again.

Staying in Shibuya Excel Hotel is the most convenient hotel that I have stayed in Tokyo. It's right at the top of the JR Shibuya station. If you're a shopper, Shibuya Excel Hotel is the one that I'll recommend.

Fantastic location. Meets my needs totally. That's the hotel for every time from now on. First timers to Tokyo would love it!

I always liked staying at this hotel because of its location - and quality. Now I LOVE it!!! When the big quake hit Japan, I was there. The hotel staff were calm and well-trained, very kind and considerate.

This is the best hotel location in Shibuya. The lobby elevatator drops you in front of one of the best shopping areas in Tokyo and super convenient to train station. Also near restaurants of all types. Decor in lobby and hallways are good but my room lack the design aspect I was hoping from a hotel in the middle of such a fashion driven neighborhood. […] Room was small, comfortable and clean but design was dull and aged, similar in decor to a dorm room, unlike the Cerulean Hotel. Upside it provides free internet service in rooms. Downside is the hotel does not provide bell service and only carts inside the lobby. If you are traveling with a lot luggage or expect bell service..not be the best hotel choice. If you with one bag and need to be near shops and restauraunts and do not care how rooms are decorated but are super clean..this is a great place to stay. Shibuya area is super busy and fun to shop and people watch. もっと読む