ザ リッツ-カールトン オーランド、グランデ レイクス (The Ritz-Carlton Orlando, Grande Lakes)

とにかく満足です。行き届いた配慮にうならされました。ロビーのレストランで食事をする際に部屋番号を聞かれ、その隙に夜のベッドメイクが入る、といった形でこちらが全く気付かない時に気配りをしてもらっている感じでした。オフシーズンということで安く利用でき、とてもありがたい経験でした。他の五つ星と比べても一歩上な感じですね。

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ほぼ満足でしたが、水が硫黄臭いのが気になりました。

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Loved every minute of it...

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Better than ANY Disney property!

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Great experience. Look forward to going back.

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Very convenient to many attractions. The service in this hotel is the best I have experienced. The price is well worth the quality of service.

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lovely people working at this resort. Lots of stuff to also do on property.

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great service, very comfortable.

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great!!!!!!!!!!!!! the best!!!!!!!!!!!!!

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The hotel service was fantastic, and the hotel accomodation/facilities were immaculate and the best available. Set in wonderful grounds it was a hit with the whole family and we will definitely be staying at the Ritz again as it made our holiday.

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My boyfriend and I left NYC in the madness of Hurricane Sandy and decided to take a weekend trip to Orlando to relax and have some electricity and water for the week. The Ritz was the perfect escape from it all. It's about a 15 minute drive from the airport and all the major attractions, the staff was accommodating, the rooms were large, clean and comfortable […] and the pool is AMAZING. I would highly recommend to anyone who wants to treat themselves to a luxurious weekend. I nearly cried when we were leaving. もっと読む

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Excellent the staff was very helpful service was in credible I would go back again

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The Ritz, is just what I need. The Hotel, Staff, etc.... was excellent. I will stay their again. I will encourage all of my business partners/family-friends to select this hotel.

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From the check in to the check out Absoulutly excellent!

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Very good hotel, super breakfasts, affable staff etc

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Outstanding service and extremely well trained staff.

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I thought the service in the hotel was great overall. This was a trip for my wife and I and some friends visiting us. While I found most aspects of the hotel to be very pleasant there were a few shocks. I knew there was a fee to park but $18 per day plus tax is a bit steep. $40 for a piece of steak and then a further $11 for mashed potatoes and the […] same for a salad was shocking. $7 for Jello and $4 for a snickers bar, c'mon now that's just rediculous. I never checked out the prices for the mini-bar in the in room refrigerator but I know it would have been shocking. At checkout we received a bill for room service (which we never used) for a pot of coffee delivered to the room, $16.97, call it $17.00 for coffee, really? We questioned it with the lady at checkout who got us a copy of the receipt and it was evident that the signature was not mine. On further checking it appeared that it had been misfiled as the numbers on the ticket was the same number as our room but in different order. The assistant at checkout refunded the money without a problem with no further questions. もっと読む

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I have never stayed in such a nice gracious hotel. The staff went out of their way to make sure your every need was met. They greeted you by your name. I will definitely be going back!!

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everything we expected and more. our 25th wedding anniversary was the best!

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They have the best customer service of any hotel I have visited. They make you feel special and are very attentive and courteous.

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The Ritz in Orlando is a hotel that is good condition and friendly staff. They have balconies on most rooms (if not all) and a beautiful pool. Addtionally, Norman's restaurant located within the hotel is wonderful! I would definitely recommend the hotel.

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Self parking can be closer

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There is no doubt in my mind that the Ritz Carlton, Orlando Grande Lakes is by far the best hotel choice in the area. The service was impeccable as were the room and all the common areas of the property. We visit Orlando at least once a year and the Ritz is where we will stay again and again.

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The Ritz Carlton is a magnificent place to stay. The customer Service is outstanding. The staff goes above and beyond to make you feel Like every penny you spend is a penny well spent. Whenever I travel without my children My husband and I chose the ritz Carlton. The one and only complaint would be the over priced spa 50 min for $172 is astronomical […] in my eyes. That I don't think is worth the money finding a local spa where you can get the same 50 min half price I strongly recommend that option. もっと読む

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Employee's of this hotel understand what customer service is all about. We had a great & restful weekend. We will be back!

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This is a brilliant hotel suitable for everyone. The staff are so friendly and always willing to help. The grounds are also excellent and so are all the amenities. The freshly made lemonade which was put out each afternoon was a nice touch. You definitely need a car when you stay at the hotel. There is a Hertz rental at the Marriott next door if you […] don't organise one before you go. The Internet is free in the lobby but there is a charge in the room. The room was lovely and the bed is very comfy. もっと読む

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my 11-year-old daughter and i LOVED this hotel! i travel all over, and this was the best service i've ever received - everyone from the bellman to the maid to the waiters and the concierge, to the valet. they went out of their way to make conversation, remembered things about us, and it felt like a formal but respectful type of service. my daughter […] loved the two hours she spent at ritz kids, and we also had treatments at the spa, room service, ate at the restaurant, swam at the pool. it was out of the disney traffic area, so we had some respite at the end of our busy days. the little touches were wonderful, and we can't wait to return! もっと読む

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Had a nice stay for 4 nights. Rooms are very very comfortable. Great place for a long weekiend for a romantic getaway. Service is top notch. I felt the prices in the restaurants and gift shops were way too high. Like a couple eggs, toast, oatmeal, juice, and coffee for two was over $60 for breakfast.

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Great place to stay. Food is absolutely great, and the staff are excellent. Meets all standards of a five star. The prices could be a little better, but it's definitely worth the money.

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Everything was great with one exception the spa/hot tub could have been cleaner but other than that the service was great!

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Excellent!!!!!

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Hotel itself was fine. The quality of service was very average as for such a renown brand. The restaurant was not available (very small and always fully booked). Some of our belongings disappeared by the pool as we left for a short time to have some lunch. All in all not a Ritz level experience.

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This is an excellent hotel. One of my best stays in Orlando.

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great service. beautiful hotel. definitely would stay there again.

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One of the nicest Ritz's Around!

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My wife and I enjoyed it very much and are looking to return ASAP. Also, the golf course was amazing.

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I don't like overstatements, so I mean this when I say it, Thr Ritz in Orlando was the best hotel experience I've ever had. They treated us like royalty. The hotel was beautiful, the room was outstanding, but the service was the. Best part of the experience.

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excellent experience.! The personnel were polite and quite accommodating

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hotel is great, nice spa, beautiful golf course, quite location, great services and many more. next time will choose it again

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After a week in a Disney Resort, we decided a change of scenery would be nice. The kids loved the pool and the Ritz Kids programs. We loved the walking path, the hammocks and the magnificent restaurants. The staff was very helpful, providing all sorts of ideas for activities within the hotel and the surrounding area. We had a fun and relaxing stay and […] would recommend this hotel to anyone staying in the Orlando area. もっと読む

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