ザ フェアモント シャトー ウィスラー (The Fairmont Chateau Whistler)

ホテルはきれいで眺めも良く、カフェやバーなどもあり快適。近くのショッピングやアクティビティーにも便利なロケーションでした。 ただ、カード式のキーが反応せず、電話をしたら直ぐに直してくれたものの、翌日にもまた不具合がでてしまいました。泳いだ後ですぐにシャワーを浴びたい時に、部屋に入れずにホールまで戻りフロントに電話をかけ… しかも携帯と一緒に鍵をもっていたから磁気がおかしくなったのだと詫びる様子もありませんでした。チェックイン時にカードキーの扱いについて説明があったわけでもなし、その前に泊った別のホテルでは携帯と一緒にカードキーを持っていても何も問題はなかったので、もう少し良い対応を期待したいです。

Expedia ゲストの適正な口コミ

The Chateau Whistler is a wonderful hotel, with excellent service, but a couple of things took a little luster off our stay. Firstly, the parking fees are outrageous, and they make no attempt at all to inform you that (much) less expensive parking is a block away, something we found out only after our stay had ended. Secondly, the Chateau is, unfortunately, […] one of these hotels that price internet access like fine old whiskey. To me, in a hotel that is already the priciest in town, coupled with their stratospheric dining room and bar prices, the parking fees and internet access fees are just a little to greedy for my tastes, and budget. For me, that little bit of extra greed forces me to look elsewhere for my next stay. もっと読む

Hotels.com ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

I have stayed here before, That's why I came back. The service and staff are great. I always stay on the Gold floor to me it is worth the extra money.

Hotels.com ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

I'm a sucker for nice rooms, nice lobbies, nice spas, and nice cocktail bars. And this place fits the bill on all of those accounts. It's super convenient to the slopes too. So, 4 stars. The -1 is for the snippy bell hop who greeted us. Spoke at lightening speeds...we asked him to repeat that...he rolled his eyes and said it even faster. Then he started […] opening our ski bags without asking - which was rude. I know he wants to keep the skis out of the room, but we had some things in the bag that we didn't want to unpack yet. It was hasty and rude. The housekeeping didn't show up either, and we got a snippy call that said, "We're calling to explain that we didn't make up your room because the privacy sign was out and housekeeping stops at 4pm." The privacy sign went out at 3:45, sweety, so, that's our bad? Ok, hon. It's an expensive hotel room, so honestly, I'd like to see you personally clean get off your duff and clean the room this instant. もっと読む

Hotels.com ゲストの適正な口コミ

Beautiful room, spotless, quiet. Staff very professional, helpful, relaxed and personable. Loved it.

Hotels.com ゲストの適正な口コミ

This time the service was great. Even if the hotel was sold out, the employees were very nice and helpful taking the time to help.

Hotels.com ゲストの適正な口コミ

Don´t take a car, parking is very expensive. Internet is expensive as well and not good quality. Cleanliness is not as good as we expected...

Hotels.com ゲストの適正な口コミ

Overall it's a great hotel but a little overpriced for just a regular room. I think the name carries a lot of weight with respect to the pricing. Secondly, there is no free wi-fi or parking for such an upscale and expensive hotel. Parking prices are outrageous. I think they can afford to offer free parking and wi-fi for their guests.

Hotels.com ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

This Hotel exceeded all my expectations. The staff was outstanding in every way. The whole ski experience from having your skis stored for you along with the short distance to the lifts, truly made this a memorable ski trip for myself and along with my seven friends. We have done eleven other ski trips all over the Western United States together to […] the top resorts and this by far set the bar way above the rest. We will return to this outstanding resort in the very near future. Thanks for your hospitality. もっと読む

Hotels.com ゲストの適正な口コミ

dusty

Hotels.com ゲストの適正な口コミ

We had a wonderful family holiday at the fairmont whistler, every moment was superb, can't wait to get back

Expedia ゲストの適正な口コミ

Great outdoor spa and pool area. Could have a bit better bar service, but great atmosphere. Had an amazing dinner at the Grill Steakhouse in the hotel.

Hotels.com ゲストの適正な口コミ

Service was great Had much higher expectations of our room for the cost, when we got there seemed very small, and not up kept , have stayed in much nicer larger rooms in this are such as the crystal which was a way better bang for your dollar, pool and hot tub where nice but was a long walk to get there from room.

Expedia ゲストの適正な口コミ

Superb hotel by every measure. Great location, perfect access to the slopes. Great rooms, facilities and amenities. Very nice staff. I travel every week, and I become blase about hotels....not this one. It's great!

Expedia ゲストの適正な口コミ

My wife and i have been visiting the Chateau Whistler, almost annually, since its opening in 1989. A number of years back the Chateau was purchased by Fairmont Hotels, which have maintained the finest standards of service and top amenities. We cannot say enough about the level of professionalism and courtesy provided by staff at this hotel. It stands […] out in a superlative way. We just returned from this year's visit yesterday and are already looking forward to next year's return. もっと読む

Expedia ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

We spent four nights in February -- family of 4, with two teenagers. The hotel was simpy fantastic in every respect. The staff could not be better. The Wildflower restuarant was also excellent. Our son has many food allergies. The chef came to our table on our first day to better understand his allergies, and henceforth made special meals for him, including […] gluten free/vegan pancakes every morning. We travel often and I cannot recall a better experience at any hotel, anywhere. もっと読む

Expedia ゲストの適正な口コミ

Beautiful hotel. They've thought of all your needs as a skier. We used the Gold Service and it was really sad when we had to leave, so spoiled. It was very easy to get to either mountain for skiing.

Expedia ゲストの適正な口コミ

For a romantic 3 day getaway, the Gold Room experience is worth every single dollar. The fantastic breakfast and hors d'hoeuvres between 4-7 essentially encompasses a full board package. The Gold Room lounge has a serenity and wonderful atmosphere.

Expedia ゲストの適正な口コミ

Food and drinks expensive

Hotels.com ゲストの適正な口コミ

Nice hotel, friendly staff, room was not clean (hair in bathtub, soap residue on sink), great location to start your daily skitrip

Hotels.com ゲストの適正な口コミ

It is expensive but the food, service and the amenities are excellent. The staff was especially friendly and very accommodating .

Expedia ゲストの適正な口コミ

Excellent service from staff, well maintained hotel in the most prime position in Whistler right next to the Wizard Express gondola. Quality restaurants within hotel with great ambience, good service but pretty pricey. Mains for CAN$40 and a reasonable bottle of wind for CAN $70 + TAXES & SERVICE CHARGE. Bar/Lounge area is very nice with comfortable […] and tastefully decorated furnishings. Local beer prices $9 + TAXES & SERVICE CHARGE. もっと読む

Hotels.com ゲストの適正な口コミ

The hotel and staff were unbelievable! I have never met any nicer people anywhere I've stayed. I will return!

Expedia ゲストの適正な口コミ

We were extremely pleased with the hotel. It was a very busy time in the first week of the New Year so we had to wait for over an hour to check into our room - however, we were able to wait in the very comfortable lobby. The staff that we encountered were all, without exception, courteous, helpful and friendly & thanked us for being understanding due […] to the busy time of year. Our room was very pleasant overlooking the slopes and the beds most comfortable. The pools, hot tubs and shower rooms were clean & well-maintained. My daughter and I plus two teen grandchildren had a fabulous time! もっと読む

Expedia ゲストの適正な口コミ

You cannot beat the location for proximity to the slopes and a cozy, but grand bar for apres ski delights. The rooms are basic (althought the bed was very comfortable), but you're paying for location. Housekeeping was inconsistent during our stay which was during the holidays and prices at restaurants and bars seemed very high (as compared to other […] luxurey properties we've stayed at). Over a positive experience. もっと読む

Expedia ゲストの適正な口コミ

Worst hotel experience we have ever had. Made to feel like intruders rather than suite renting guests.

Expedia ゲストの適正な口コミ

It's the Fairmont...and consistent with all Fairmont Hotels, lobby is nice, restaurants are nice, bars are nice, rooms are small and generally antiquated. This is not the W hotel. If you want to be situated in the main village, near all the action, during the day and during the night, then this is not the hotel for you as it is located in the Upper […] Village....a 10 minute walk to the main village. I wanted to be situated in the main village and the listing did not mention that the hotel was not in the main village so that was kind of disappointing. For the price the fairmont charges, I recommend looking at the Pan Pacific, Hilton, Sundial, or Executive Inn hotels as these are all located at the base of the whistler/black comb mountain in the main village. もっと読む

Hotels.com ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

I enjôo só much, it was a Dream of Christmas! The hotel did a lot of activities for whole family! The only thing I think could be better is the bedroom shower.

Hotels.com ゲストの適正な口コミ

Everything about this hotel is what you expect when you are staying at the best!

Expedia ゲストの適正な口コミ

ran into a couple of hiccups on check in, but service was impeccable and all issues were addressed and resolved immediately. Room was very comfortable with beautiful treetop views. Bathroom a little dated with mildew in the shower, but overall a very nice stay.

Expedia ゲストの適正な口コミ

For ski in and ski out convenience this hotel can't be beat. From the moment we arrived at the door until the end of our four day stay the staff was there for our every need. The checked our skiis at the front door, loaded our large bundle of bags and transfered them to our room. Waitstaff in the lounges, rental shops and restaurants were extremely […] friendly and helpful. The distance to the downtown Whistler stroll is a little far - a 10 minute walk - but hotel shuttles run every 15 minutes. As with other resort properties I've visited the onsite meals, drinks and other services are on the pricy side. Be prepared for possible sticker shock if you eat a lot of meals and have drinks on site. But, the food was always first rate. Out family of four completely enjoyed this stay and were taken with the holiday decorations (we stayed just before Christmas) of both the hotel and the Whistler villiage stroll. もっと読む

Hotels.com ゲストの適正な口コミ

All my family enjoy the indoor and outdoor pool area. Will stay again!

Hotels.com ゲストの適正な口コミ

The Fairmont is a grand winter skiing experience. From the Hotel entrance greeting, the lobby and the check-in, the room - everything was really great. The bar with the big fireplace is the best in Whistler. The Service and staff handling the ski valet is really nice. Boots are nice and warm when you get them in the morning and you're off toward the […] ski lift next to the hotel immediately. Spa + outdoor pool area is nice too. If anything - the hotel close-up exterior impression is less grand than the interior. When looking down at the hotel from the mountain I really looked forward to after-ski in the hotel. I plan to go again. もっと読む

Expedia ゲストの適正な口コミ

when we checked in we were not informed that the pool / sauna area were closed two days later we received a notice it would be closed for four hours two days later its still closed also daily housekeeping took two days off service in general was not what you would expect from this hotel

Expedia ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

Fabulous hotel!! Only comment is they use flat bottom bed sheets and they did not stay tucked in at all, I was constantly fighting with the bottom sheet. Wish they would either use fitted bottom bed sheets or use the sheet strap/band that goes under the mattress and clips to opposite sides of the flat sheet to keep it from coming untucked.

Expedia ゲストの適正な口コミ

Very comfortable place as always. However, renovations are undergoing so access to the pool is via staircase so no change room and showers on that floor. Also, the take out restaurant Portobello was closed which left us with no options for smaller and cheaper breakfast. It is scheduled to re-open Nov 22. It is too bad that they did not post this as […] we would have made plans to bring small eats. もっと読む

Hotels.com ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ

Generally fine, staff is excellent.Only niggling item is the pool was being renovated. There was a backup outdoor, heated, pool, for laps..which was actually fine. But, we would have appreciated knowing ahed of time that the main in-out pool was under renovation.

Hotels.com ゲストの適正な口コミ

They went out of their way to serve us. The food was exceptional. We got upgraded to a very private room with a view of only trees and mountains. We had a fireplace, super comfy bed and a whirlpool tub. The gym and out door hot ts were great . Expedia gave us an incredible off-season price.

Expedia ゲストの適正な口コミ

コメントはありません。

Hotels.com ゲストの適正な口コミ