マリーナ デル レイ, カリフォルニア州, アメリカ合衆国 のすべてのホテル
1 部屋、大人 2 名、
このご予約で Hotels.com™ Rewards の宿泊数をためることができます4375 Admiralty Way, Marina Del Rey, CA, 90292, アメリカ, ‏‎0120-996-517 (通話無料)
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4.4 / 5非常に良い

スコアの明細 (284 口コミから)

平均評価 :

  • 清潔感
    4.5
  • サービス
    4.6
  • 快適度
    4.4
  • 状態
    4.4
  • エリア
    4.3

英語の口コミは、インターナショナルサイトのゲストが投稿した口コミです:

5.0 / 5素晴らしい
"Birthday weekend"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
The staff was absolutely amazing. It was my first time in California as well as the Ritz Carlton and from the time we arrived until our last day it was a pleasure. The food was delicious and the view was gorgeous. I cannot wait to return. They really do treat you like royalty lol. And you never know what celebrity you might see FYI!
Expedia ゲストの適正な口コミ
その他の旅行 2014年10月21日
Ashia
US
4.0 / 5非常に良い
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
Blow dryer didn't turn off. You had to unplug from the wall to disconnect. Water pressure in the shower did not have a lot of pressure. Spa services were excellent!!!
Expedia ゲストの適正な口コミ
その他の旅行 2014年10月20日
旅行者
US
3.0 / 5良い
"Ok hotel, but service is not good"
  • 清潔感
    3.0
  • サービス
    2.0
  • 快適度
    4.0
  • 状態
    2.0
  • エリア
    -
Service was not great. In room dining took over an hour and half at least every time. Staff in the hotel lobby not too friendly.
Expedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信
Dear Eduard, Thank you for your comments regarding your recent visit. I was surprised to read your feedback and have no explanation for the level of staff and service breakdowns you described. There is never an excuse for poor service and I apologize that your visit was not up to Ritz-Carlton standards. Your feedback is gratefully appreciated because it helps us better understand our guest’s needs and expectations. Once again, my apologies for your less than perfect stay. Sincerely, Tony Mira, General Manager
その他の旅行 2014年10月14日
Eduard
US
5.0 / 5素晴らしい
"Perfect to visit our daughter at LMU"
  • 清潔感
    5.0
  • サービス
    4.0
  • 快適度
    4.0
  • 状態
    4.0
  • エリア
    -
This was our second stay here. It's a very convenient location if you have a car (which is a necessity to get around LA). The pool/hot tub is a relaxing oasis. Very clean. Friendly, well trained staff. No complaints. Nice views of the marina.
Expedia ゲストの適正な口コミ
その他の旅行 2014年10月07日
Lori
US
1.0 / 5悪い
"Terrible customer service"
  • 清潔感
    3.0
  • サービス
    1.0
  • 快適度
    2.0
  • 状態
    2.0
  • エリア
    2.0
We decided to pay the premium because of this hotel's reputation for customer service, boy were we wrong. The front desk lady was incredibly rude and it made our entire vacation stay a bitter experience.
Hotels.com ゲストの適正な口コミ
1 泊の家族旅行 2014年09月27日
J
US
5.0 / 5素晴らしい
"Exceptional service - an outstanding stay"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
Stayed here in a club room and enjoyed the complementary refreshments and concierge service in the relaxing club lounge. The polite and friendly concierges ensure you are greeted and looked after, and the lounge is a great place to go for a morning coffee with breakfast or glass of wine before dinner. The room had a view of the marina and was cleaned every day, featuring soft robes and high end toiletries. Had dinner at the Cast & Plow restaurant, which was excellent, great steak and fries, fellow diners were a good mix of business people, couples and friends. For variety and if you don't want to drive, Killer Shrimp, Cafe del Rey,The Cheesecake Factory, Tony P's, Venice Beach and Abbot Kinney are all a short walk away.
Expedia ゲストの適正な口コミ
その他の旅行 2014年09月13日
Laura
GB
2.0 / 5まあまあ
"My favorite hotel has been turned into a bed hotel"
  • 清潔感
    2.0
  • サービス
    2.0
  • 快適度
    2.0
  • 状態
    2.0
  • エリア
    3.0
I have stayed here many times but this hotel is going down hill fast. No hot water, mini bars are gone, furniture old and damaged and stained. Dog hair and smell and food has gone really downhill!
Hotels.com ゲストの適正な口コミ
5 泊 の旅行 2014年08月29日
Unhappy
AU
5.0 / 5素晴らしい
"Hotel Stay"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    5.0
It was amazing!
Hotels.com ゲストの適正な口コミ
6 泊のビジネス旅行 2014年08月28日
Colleen Snyder
US
4.0 / 5非常に良い
"R&R with great food not far"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    4.0
  • 状態
    4.0
  • エリア
    5.0
I've stayed in hotels with nicer rooms, bigger bathrooms, better pools, but this hotel was clean, had very comfortable beds, a fun view, and the service was great. The hotel is a five minute drive from Abbott Kinney street in Venice which has some very good restaurants and fun shopping.
Hotels.com ゲストの適正な口コミ
1 泊 の旅行 2014年08月30日
Julie
US
5.0 / 5素晴らしい
"Excellent concierge services"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    4.0
  • 状態
    5.0
  • エリア
    3.0
Very satisfied with the visit. Front desk staff were very pleasant, knowledgeable about tourist options and very effective on taking care of minor business logistics. Pool & hot tub great. On a minor negative point: The breakfast terrace overlooking the marina is glorious, but I wasn't too impressed being offered unordered breakfast mimosas which turned our to be $15 each. These margin-boosting tricks are more consistent with a 3* budget hotel, but such actions don't seem very classy for a 5* operator like RC
Hotels.com ゲストの適正な口コミ
4 泊 の旅行 2014年08月26日
charlberg
IE
5.0 / 5素晴らしい
"Absolutely Perfect!"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    5.0
Second time I stayed in a Ritz Carlton and it was just as excellent as the first time. Over the top service - I mean better then anywhere else, luxururious, clean, friendly environment and staff. Awesome pool and huge outside hot-tube open 24/7, I mean who does that but Ritz. Great food, flexible and helpful with check-in and check-out. I run as exercise and was given directions to Venice beach and easily and fast got down there. Will definitly come back and recommend this hotel to anyone staying in LA.
Hotels.com ゲストの適正な口コミ
1 泊 の旅行 2014年08月20日
Karl
US
2.0 / 5まあまあ
"not good value for money"
  • 清潔感
    4.0
  • サービス
    5.0
  • 快適度
    3.0
  • 状態
    3.0
  • エリア
    -
just not worth that kind of outlay The Beverly Hilton was infinitely better and a 3rd of the price !
Expedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信
Dear Nick, Thank you for your comments on Expedia’s website. I was pleased to read that you enjoyed our pool and the location. However, I am sorry that you felt the price was too high compared to the Beverly Hilton. There are a couple of possible reasons why we were more expensive. Demand during the time of year during your stay could be one factor. Even though both hotels are in the LA area we are both in distinct different markets within the LA area. I would like to try and assure you that we are competitively priced for our local market given the demand during those particular dates. We hope that you will consider staying with us again the next time you are in our area. Sincerely, Tony Mira, General Manager
その他の旅行 2014年08月19日
Nick
US
5.0 / 5素晴らしい
"Ritz at the Marina"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    5.0
Wonderful as always
Hotels.com ゲストの適正な口コミ
1 泊 の旅行 2014年08月04日
ET
US
5.0 / 5素晴らしい
"Beautiful setting, close to many things"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
We didn't know anything about the area or the hotel before we arrived. It was so comfortable at the hotel, we would have not minded spending all of our time there, but we traveled quite a distance. The staff couldn't have been more welcoming and the cleanliness was remarkable!
Expedia ゲストの適正な口コミ
その他の旅行 2014年06月28日
Bell
US
4.0 / 5非常に良い
  • 清潔感
    4.0
  • サービス
    4.0
  • 快適度
    4.0
  • 状態
    4.0
  • エリア
    -
Club Level great, Concierge Edwardo top notch. Restaurant wonderful, heaters at tables on outside porch
Expedia ゲストの適正な口コミ
その他の旅行 2014年05月28日
旅行者
US
3.0 / 5良い
"Nice hotel at the Marina"
  • 清潔感
    3.0
  • サービス
    5.0
  • 快適度
    3.0
  • 状態
    4.0
  • エリア
    -
I had a pleasant five day stay at the hotel. Great to relax.
Expedia ゲストの適正な口コミ
その他の旅行 2014年05月27日
Sandy
US
4.0 / 5非常に良い
"Hotel in a very nice location"
  • 清潔感
    3.0
  • サービス
    4.0
  • 快適度
    3.0
  • 状態
    4.0
  • エリア
    -
We stayed at this hotel 5 times before this visit so we think this is one of the best hotels in California. It located to some very good restaurants and to Hwy 90 which connects to all highways. It is always pleasant to go up the Pacific Coast Highway as the scenery through Malibu is great. Just south of the PCH on Hwy 101 is the Camarillo Outlet Mall which is the biggest I have ever seen. Going back to the hotel. The staff are very friendly and helpful. The restaurant at the hotel is overpriced and the food is mediocre and there portions are microscopic. The rooms are not cleaned very well as the maids do not vacuum the carpets. The swimming pool at this visit was very dirty.
Expedia ゲストの適正な口コミ
その他の旅行 2014年05月25日
旅行者
CA
5.0 / 5素晴らしい
"lovely stay"
  • 清潔感
    5.0
  • サービス
    4.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    5.0
It would have been better with free wi-fi in this day and age.
Hotels.com ゲストの適正な口コミ
4 泊 の旅行 2014年05月09日
旅行者
US
3.0 / 5良い
"High-3end Marriott, but no "Ritz""
  • 清潔感
    2.0
  • サービス
    5.0
  • 快適度
    2.0
  • 状態
    2.0
  • エリア
    -
Hotel lobby and facilities were nice and up-to-date; however, rooms were quite tired and small in comparison to other Ritz- Carlton's. The staff is welcoming and goes out of its way to accomodate you; however, we waited over 3 hours after arrival for our room even though we were told it would be an hour. The room we received was supposedly an upgrade, which was a lot smaller than the regular room type that the rest of our family had checked into.
Expedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信
Dear A Verified Traveller, Thank you for your comments regarding your recent visit to The Ritz-Carlton, Marina del Rey. I sincerely apologize that you had to wait over three hours to check into your room. I will certainly follow up with our Front Office and Housekeeping Managers to see how we can improve our processes to have clean rooms available for arriving guests. Regarding our guestrooms, please know that in 2015 we will be completely renovating and updating each guestroom; from new carpet, paint, window coverings, bedding to a fresh and contemporary furniture design in the spirit of our philosophy; Light, Harmony and Water. It is through feedback such as yours that we are able to see where we need to improve in our operation and to refine our processes to ensure that we continue to deliver excellent customer service. Again, thank you for your feedback and I look forward to welcoming you back to The Ritz-Carlton, Marina del Rey. Kind regards, Tony Mira, General Manager
その他の旅行 2014年05月15日
旅行者
US
4.0 / 5非常に良い
"Convenient location for graduation at LMU"
  • 清潔感
    4.0
  • サービス
    4.0
  • 快適度
    4.0
  • 状態
    4.0
  • エリア
    -
The staff at this location was friendly, helpful and accomodating except the service in the restaraunt was extremely slow. The new trendy look does not fit with the traditional Ritz Carlton hotel. It seems as though so many hotels are buying in to the need to remodel the lobies with the 60's furnishing. I consider Ritz Carlton to be a traditional chain, with traditional service and European elegance....this hotel is trying to make a different statement with the modern decor. If you are looking for a traditional Ritz Carlton, you will find it in your room. The menu is short and is also trying to be trendy. There are only a few choices, so if staying for any period of time you will need to dine out to have variety in your food choices.
Expedia ゲストの適正な口コミ
その他の旅行 2014年05月13日
Bonnie
US
5.0 / 5素晴らしい
"Great hotel, near beach and other attractions."
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    4.0
  • 状態
    4.0
  • エリア
    -
Great Experience, great location, little pricey, but it's the Ritz Carlton.
Expedia ゲストの適正な口コミ
その他の旅行 2014年04月22日
旅行者
US
5.0 / 5素晴らしい
"Everything I thought it would be. Excellent"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
Last minute stay. 5 star I. Everyway beautiful service was impecible. From valet to hotel service staff. Beautiful comfortable. Even the roll away bed Price was fair for all you get. By far out favorite
Expedia ゲストの適正な口コミ
その他の旅行 2014年04月22日
sue
US
5.0 / 5素晴らしい
"Great location, friendly and helpful staff."
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
Great location. Hotel staff were very pleasant. Nice views of the marina and the city. Clean room and good service, very good experience overall.
Expedia ゲストの適正な口コミ
その他の旅行 2014年04月22日
A
US
3.0 / 5良い
"Lap of Luxury, Gutter of Gouge"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    4.0
  • 状態
    5.0
  • エリア
    -
The Ritz Carlton in Marina del Ray is a lovely hotel with a very attentive and pleasant staff. We booked this hotel as part of a package deal through Expedia so I do not know specifics about room rate. What I do know is this: All the extras left me feeling gouged! Parking was $40/day with no self-park option-valet only. Every time I used my car I had to tip the valet, easily another $10/day. I brought along my laptop to get some work done but decided against it once I learned the fee was $12.95/day. Even the business center charged for internet use by the minute. A glass of wine (the cheap stuff) costs $15/per glass. A bowl of oatmeal for breakfast cost $12, or in Ritzese "twelve." We also had numerous problems with our door lock not working properly. This eventually resulted in disassembly while we waited. At checkout, I reminded them of this and was offered a polite apology, nothing more.
Expedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信
Dear Bernie, Thank you for you feedback regarding your recent stay at the hotel. Your feedback is very important because it allows us to improve upon our guest’s total satisfaction. I was happy to read that you enjoyed the staff, the location and the facilities that the hotel offers. Regarding your comments about several of our price points, I sincerely apologize for your disappointment. However, please know that we conduct comparative studies on a monthly basis to ensure that our pricing is competitive. Please be assured that our prices are in line with the pricing at other luxury hotels in our area. Once again, please accept my apologies and I do hope that one day, I will be able to welcome you back to Marina del Rey. Sincerely, Tony Mira, General Manager
その他の旅行 2014年04月20日
Bernie
US
4.0 / 5非常に良い
  • 清潔感
    5.0
  • サービス
    4.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
Very good location , facility, grounds on the marina. Great views ..
Expedia ゲストの適正な口コミ
その他の旅行 2014年04月17日
旅行者
US
5.0 / 5素晴らしい
"Nice hotel. I like the marina view"
  • 清潔感
    4.0
  • サービス
    5.0
  • 快適度
    4.0
  • 状態
    5.0
  • エリア
    -
I sent my parent here as a surprise for their 45th anniversary. They enjoyed the treatment they received from the staff.
Expedia ゲストの適正な口コミ
その他の旅行 2014年04月15日
旅行者
US
4.0 / 5非常に良い
"Nice but"
  • 清潔感
    4.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    3.0
  • エリア
    -
Hardened soap residue in shower soap tray. Bed was disheveled. And my room was above the front smoking area. Even though I was on the seventh floor I was inundated with smoke throughout the night and woke up coughing.
Expedia ゲストの適正な口コミ
その他の旅行 2014年04月15日
Mark
US
5.0 / 5素晴らしい
"Great view of marina"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
We were fortunate to be upgraded to the club lounge with concierge, breakfast, lunch, canapés and cocktails which made it even better still. Great stay. Really relaxing. Nothing too much trouble. Around half hour walk to Venice Beach. Will definitely return.
Expedia ゲストの適正な口コミ
その他の旅行 2014年04月12日
旅行者
GB
4.0 / 5非常に良い
"Nice Hotel"
  • 清潔感
    4.0
  • サービス
    4.0
  • 快適度
    4.0
  • 状態
    4.0
  • エリア
    -
Getaway for my son and I. We enjoyed the pool area and basketball court immensely. I was not very pleased with paying 40 dollars a day plus tips for valet parking.
Expedia ゲストの適正な口コミ
その他の旅行 2014年04月12日
Jeff
US
4.0 / 5非常に良い
"Beautiful Stay"
  • 清潔感
    5.0
  • サービス
    4.0
  • 快適度
    4.0
  • 状態
    5.0
  • エリア
    -
Hotel was cold and too breezy , which I thought was odd for California and we had to layer up to be comfortable in the main areas My room was beautiful and quiet, the only thing that didn't work was the espresso maker. Room service was prompt and responded with urgency to any requests. Recommend bringing your own hairdryer, theirs was too cool to work well . Food and drinks were well presented and delicious, hotel staff were very attentive and accommodating, which enhanced my experience greatly. The hotel is beautiful and elegant, my experience overall was one of luxe comfort!
Expedia ゲストの適正な口コミ
その他の旅行 2014年04月05日
旅行者
US
5.0 / 5素晴らしい
"Excellent hotel, great views, staff, and service."
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
Stayed here for a long weekend and absolutely loved the experience. The entire staff was extremely professional, friendly, and helpful. The bartenders at the hotel bar Cast and Plow were outstanding, especially Seth. The entire hotel is beautiful, from the common areas to the rooms.
Expedia ゲストの適正な口コミ
その他の旅行 2014年04月02日
Jared
US
5.0 / 5素晴らしい
"Superb - Highly recommended"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
It was a pleasure to stay at The Ritz Carlton hotel. Beautiful place with comfortable rooms and outdoor space to relax or walk along the marina. Nice size pool, tennis and basketball courts allow for sport activities. The staff personnel was very respectful and ready to assist at any time.
Expedia ゲストの適正な口コミ
その他の旅行 2014年03月19日
Friend
CA
4.0 / 5非常に良い
"Very expensive, but not so Ritzie..."
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
The Ritz Carlton is of course a great hotel, however, I feel like the amenities don't match the cost of the hotel. I don't mind paying "extra" but in return I want "extra". You wont regret staying there because it is a nice place, but you may leave wondering why you paid as much as you did for what you got. If you dine in the hotel restaurant, prepare to be disappointed... And the only reason I wouldn't recommend it to a friend because I think you could stay at the Marriott, pay less, and get the same amenities.
Expedia ゲストの適正な口コミ
その他の旅行 2014年03月18日
NYCDiva
US
4.0 / 5非常に良い
"Overall great hotel"
  • 清潔感
    5.0
  • サービス
    4.0
  • 快適度
    4.0
  • 状態
    5.0
  • エリア
    -
Very pleasant and helpful staff for the most part. Not worth staying on Club level because we did not hang around the hotel all day. Also, it is a white collar snobby atmosphere on Club level where the staff have to be slaves to any request that guests want. Our room was maintained well as it was even vacuumed which is rare at most hotels. The reception people were very good as usual. The valet service was not up to parr as they gave our car to someone else and gave us vouchers that were only good for the initial ride out but not back. HOwever, they did wave out valet and internet fees and gave us a $250 credit. The food at the hotel has improved, but I wish they would be more honest about the choices. They mentioned the Halibut is the favourite when the steak was the real favourite meal. We thought they wanted to move the halibut which was not selling too well. Overall, this visit was not as great as my previous visits but we will come back again.
Expedia ゲストの適正な口コミ
その他の旅行 2014年03月17日
旅行者
CA
5.0 / 5素晴らしい
"Beautiful hotel, great location close to amenities"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
Our experience at this hotel was all positive. We arrived to friendly staff and a refreshing drink in the lobby.
Expedia ゲストの適正な口コミ
その他の旅行 2014年03月16日
旅行者
CA
1.0 / 5悪い
"Horrible Hotel"
  • 清潔感
    4.0
  • サービス
    4.0
  • 快適度
    1.0
  • 状態
    1.0
  • エリア
    -
Construction right outside our window made our stay miserable. Pile drivers were operating for hours which eventually gave me a migraine. I rarely get migraines, but this extremely loud repetitive noise did it. We heard this morning and until 6 pm in the evening. The only saving grace was the fact that we were out of the hotel a good part of our stay. The construction is no where near being completed. We complained about the noise, as did several other customers. Our room was changed to a location further from the construction. The room was awful! It had a stained sink, a clogged tub and it was much smaller than the room size we paid for.
Expedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信
Dear Linda, Thank you for taking the time to leave your review. I was happy to read your positive comments about the staff and the many benefits of our location. However, I am very sorry that the construction noise disrupted your stay and that the second room you moved to did not fulfill your expectations. Please know that in 2015, we are planning for a complete renovation of our guest rooms and I think you will be pleased with the result. Unfortunately, the construction noise in the marina is completely out of the hotel’s control. The marina renovation is a Los Angeles County project and their work hours are firm; we have complained regarding the noise levels to no avail. Our only consolation is that the project will be moving to docks that are further away and the noise will be minimal. I hope that you will accept my sincerest apologies for not providing you with a true Ritz-Carlton experience. I do hope that you will consider staying with us once the marina and our rooms renovations are completed. Sincerely, Tony Mira, General Manager
その他の旅行 2014年03月15日
Linda
US
5.0 / 5素晴らしい
"Excellent hotel staff"
  • 清潔感
    4.0
  • サービス
    5.0
  • 快適度
    4.0
  • 状態
    5.0
  • エリア
    -
I had a great experience in the hotel the staff is outstanding and the facilities great, will return definetly, and the location is excellent.
Expedia ゲストの適正な口コミ
その他の旅行 2014年03月04日
jose oscar
US
5.0 / 5素晴らしい
"Great Hotel"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
Great Hotel - all of the staff were very friendly. beautiful remodel just completed
Expedia ゲストの適正な口コミ
その他の旅行 2014年03月03日
旅行者
US
1.0 / 5悪い
"Not a 5-star resort"
  • 清潔感
    4.0
  • サービス
    1.0
  • 快適度
    3.0
  • 状態
    5.0
  • エリア
    4.0
The worst customer service I've ever experienced at a so-called luxury resort. I will never stay their again under any circumstance.
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ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信
Dear Robert G, I was very unhappy to read about your recent experience and I certainly can understand your level of disappointment regarding the service breakdowns. This is without question not the Ritz-Carlton experience we try to provide. We sincerely hope that you will give us another chance the next time you are in the area to provide true Ritz-Carlton service and regain your faith in us. Thank you. Tony Mira, General Manager
2 泊 の恋人との旅行 2014年02月14日
Robert G
US
5.0 / 5素晴らしい
"Great Hotel"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
My girlfriend and I came from Texas on Valentines Day to stay at The Ritz-Carlton. The hotel was breath taking very clean courteous staff and wonderful view of the city and ocean. Our first time experience staying at The Ritz-Carlton was a memory we will not forget.
Expedia ゲストの適正な口コミ
その他の旅行 2014年02月20日
Greg
US
5.0 / 5素晴らしい
"Awesome"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    5.0
Great customer service. The front desk staff are amazing. Thanks to Marilyn for being so accommodating and going out of her way to make our stay such a pleasure. Would definitely recommend this hotel. Nice, clean rooms - the restaurant area is right next to the Marina which is very peaceful. Easy to walk to other restaurants.
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1 泊 の恋人との旅行 2014年02月15日
Jim
US
5.0 / 5素晴らしい
"Very nice hotel"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    4.0
  • エリア
    -
Very warm and welcoming hotel. The staff was very friendly and made sure we were comfortable.
Expedia ゲストの適正な口コミ
その他の旅行 2014年02月16日
旅行者
CA
5.0 / 5素晴らしい
"Beautiful hotel"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
We splurged and thought it was well worth it. Great staff, beautiful room, etc. The only thing I'd re-think is whether I really needed to rent a car. The parking fee was $40 per day. For that I could have taken a cab places.
Expedia ゲストの適正な口コミ
その他の旅行 2014年02月10日
旅行者
US
3.0 / 5良い
"Good hotel, bad room experience."
  • 清潔感
    2.0
  • サービス
    4.0
  • 快適度
    2.0
  • 状態
    3.0
  • エリア
    -
AC did not work on our first 2 nights luckily there was an employee there named Michael who came buy a fixed it he was top notch.
Expedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信
I sincerely apologize that your AC did not work the first two nights of your stay. However, I was glad to read that Michael was able to fix the problem in a top notch fashion. I will certainly recognize him for doing a great job. Thank you. Tony Mira, General Manager
その他の旅行 2014年02月09日
旅行者
US
5.0 / 5素晴らしい
"Fantastic hotel and location"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    3.0
  • 状態
    5.0
  • エリア
    -
Excellent, except car parking expensive as we were not told of this charge!
Expedia ゲストの適正な口コミ
その他の旅行 2014年02月02日
旅行者
US
3.0 / 5良い
"not what I expected"
  • 清潔感
    3.0
  • サービス
    3.0
  • 快適度
    3.0
  • 状態
    4.0
  • エリア
    4.0
Nice hotel. Staff friendly. Thought I requested a room with a water view but ended up with a view of parking lot. Room service food was cold. Don't know if I would go back.
Hotels.com ゲストの適正な口コミ
2 泊 の恋人との旅行 2014年01月10日
旅行者
US
4.0 / 5非常に良い
"Wonderful for a quick getaway"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    4.0
We asked whether an upgrade was available and got a room on a higher floor at no extra charge. The late-night room-service fruit plate and chicken tenders were delicious. We enjoyed hanging out by the fire pit with a friend who stopped by. The selection of in-room movies was good. The view of the marina, pool, tennis courts (which may not belong to the hotel), and town was lovely. Nearby Abbot-Kinney Blvd. in Venice has nice shopping and restaurants. We had a nice meal at one of the many restaurants within walking distance of the hotel. We always got a person when we called housekeeping, the front desk, or the valet.
Hotels.com ゲストの適正な口コミ
1 泊 の恋人との旅行 2014年01月11日
jimstoic
US
5.0 / 5素晴らしい
"Great location!"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    5.0
Very convenient to LAX, Venice, Santa Monica and Malibu.
Hotels.com ゲストの適正な口コミ
4 泊の家族旅行 2014年01月03日
R Parmer
US
5.0 / 5素晴らしい
"Christmas time at the Ritz"
  • 清潔感
    5.0
  • サービス
    5.0
  • 快適度
    5.0
  • 状態
    5.0
  • エリア
    -
Stayed a week at the hotel with family. Nothing to complain about. The ratings say it all. I will return and stay at this location again.
Expedia ゲストの適正な口コミ
その他の旅行 2014年01月06日
Pam
US
4.0 / 5非常に良い
"Nice, but not necessarily convenient"
  • 清潔感
    4.0
  • サービス
    5.0
  • 快適度
    4.0
  • 状態
    3.0
  • エリア
    3.0
I enjoyed my stay. The service was excellent. Kind of an awkward location. Had to drive everywhere. If your looking for something closer to beach and walkable restaurants and shopping, then Santa Monica would be a better choice.
Hotels.com ゲストの適正な口コミ
3 泊の友人との旅行 2013年12月31日
旅行者
US
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