"Beautiful setting, close to many things"
We didn't know anything about the area or the hotel before we arrived. It was so comfortable at the hotel, we would have not minded spending all of our time there, but we traveled quite a distance. The staff couldn't have been more welcoming and the cleanliness was remarkable!Expedia ゲストの適正な口コミ
Club Level great, Concierge Edwardo top notch. Restaurant wonderful, heaters at tables on outside porchExpedia ゲストの適正な口コミ
"Nice hotel at the Marina"
I had a pleasant five day stay at the hotel. Great to relax.Expedia ゲストの適正な口コミ
"Hotel in a very nice location"
We stayed at this hotel 5 times before this visit so we think this is one of the best hotels in California. It located to some very good restaurants and to Hwy 90 which connects to all highways. It is always pleasant to go up the Pacific Coast Highway as the scenery through Malibu is great. Just south of the PCH on Hwy 101 is the Camarillo Outlet Mall […] which is the biggest I have ever seen. Going back to the hotel. The staff are very friendly and helpful. The restaurant at the hotel is overpriced and the food is mediocre and there portions are microscopic. The rooms are not cleaned very well as the maids do not vacuum the carpets. The swimming pool at this visit was very dirty. もっと読むExpedia ゲストの適正な口コミ
It would have been better with free wi-fi in this day and age.Hotels.com ゲストの適正な口コミ
"High-3end Marriott, but no "Ritz""
Hotel lobby and facilities were nice and up-to-date; however, rooms were quite tired and small in comparison to other Ritz- Carlton's. The staff is welcoming and goes out of its way to accomodate you; however, we waited over 3 hours after arrival for our room even though we were told it would be an hour. The room we received was supposedly an upgrade, […] which was a lot smaller than the regular room type that the rest of our family had checked into. もっと読むExpedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信 Dear A Verified Traveller, Thank you for your comments regarding your recent visit to The Ritz-Carlton, Marina del Rey. I sincerely apologize that you had to wait over three hours to check into your room. I will certainly follow up with our Front Office and Housekeeping Managers to see how we can improve our processes to have clean rooms available for arriving guests. Regarding our guestrooms, please know that in 2015 we will be completely renovating and updating each guestroom; from new carpet, paint, window coverings, bedding to a fresh and contemporary furniture design in the spirit of our philosophy; Light, Harmony and Water. It is through feedback such as yours that we are able to see where we need to improve in our operation and to refine our processes to ensure that we continue to deliver excellent customer service. Again, thank you for your feedback and I look forward to welcoming you back to The Ritz-Carlton, Marina del Rey. Kind regards, Tony Mira, General Manager
"Convenient location for graduation at LMU"
The staff at this location was friendly, helpful and accomodating except the service in the restaraunt was extremely slow. The new trendy look does not fit with the traditional Ritz Carlton hotel. It seems as though so many hotels are buying in to the need to remodel the lobies with the 60's furnishing. I consider Ritz Carlton to be a traditional chain, […] with traditional service and European elegance....this hotel is trying to make a different statement with the modern decor. If you are looking for a traditional Ritz Carlton, you will find it in your room. The menu is short and is also trying to be trendy. There are only a few choices, so if staying for any period of time you will need to dine out to have variety in your food choices. もっと読むExpedia ゲストの適正な口コミ
"Great hotel, near beach and other attractions."
Great Experience, great location, little pricey, but it's the Ritz Carlton.Expedia ゲストの適正な口コミ
"Everything I thought it would be. Excellent"
Last minute stay. 5 star I. Everyway beautiful service was impecible. From valet to hotel service staff. Beautiful comfortable. Even the roll away bed Price was fair for all you get. By far out favoriteExpedia ゲストの適正な口コミ
"Great location, friendly and helpful staff."
Great location. Hotel staff were very pleasant. Nice views of the marina and the city. Clean room and good service, very good experience overall.Expedia ゲストの適正な口コミ
"Lap of Luxury, Gutter of Gouge"
The Ritz Carlton in Marina del Ray is a lovely hotel with a very attentive and pleasant staff. We booked this hotel as part of a package deal through Expedia so I do not know specifics about room rate. What I do know is this: All the extras left me feeling gouged! Parking was $40/day with no self-park option-valet only. Every time I used my car I had […] to tip the valet, easily another $10/day. I brought along my laptop to get some work done but decided against it once I learned the fee was $12.95/day. Even the business center charged for internet use by the minute. A glass of wine (the cheap stuff) costs $15/per glass. A bowl of oatmeal for breakfast cost $12, or in Ritzese "twelve." We also had numerous problems with our door lock not working properly. This eventually resulted in disassembly while we waited. At checkout, I reminded them of this and was offered a polite apology, nothing more. もっと読むExpedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信 Dear Bernie, Thank you for you feedback regarding your recent stay at the hotel. Your feedback is very important because it allows us to improve upon our guest’s total satisfaction. I was happy to read that you enjoyed the staff, the location and the facilities that the hotel offers. Regarding your comments about several of our price points, I sincerely apologize for your disappointment. However, please know that we conduct comparative studies on a monthly basis to ensure that our pricing is competitive. Please be assured that our prices are in line with the pricing at other luxury hotels in our area. Once again, please accept my apologies and I do hope that one day, I will be able to welcome you back to Marina del Rey. Sincerely, Tony Mira, General Manager
Very good location , facility, grounds on the marina. Great views ..Expedia ゲストの適正な口コミ
"Nice hotel. I like the marina view"
I sent my parent here as a surprise for their 45th anniversary. They enjoyed the treatment they received from the staff.Expedia ゲストの適正な口コミ
Hardened soap residue in shower soap tray. Bed was disheveled. And my room was above the front smoking area. Even though I was on the seventh floor I was inundated with smoke throughout the night and woke up coughing.Expedia ゲストの適正な口コミ
"Great view of marina"
We were fortunate to be upgraded to the club lounge with concierge, breakfast, lunch, canapés and cocktails which made it even better still. Great stay. Really relaxing. Nothing too much trouble. Around half hour walk to Venice Beach. Will definitely return.Expedia ゲストの適正な口コミ
Getaway for my son and I. We enjoyed the pool area and basketball court immensely. I was not very pleased with paying 40 dollars a day plus tips for valet parking.Expedia ゲストの適正な口コミ
Hotel was cold and too breezy , which I thought was odd for California and we had to layer up to be comfortable in the main areas My room was beautiful and quiet, the only thing that didn't work was the espresso maker. Room service was prompt and responded with urgency to any requests. Recommend bringing your own hairdryer, theirs was too cool to work […] well . Food and drinks were well presented and delicious, hotel staff were very attentive and accommodating, which enhanced my experience greatly. The hotel is beautiful and elegant, my experience overall was one of luxe comfort! もっと読むExpedia ゲストの適正な口コミ
"Excellent hotel, great views, staff, and service."
Stayed here for a long weekend and absolutely loved the experience. The entire staff was extremely professional, friendly, and helpful. The bartenders at the hotel bar Cast and Plow were outstanding, especially Seth. The entire hotel is beautiful, from the common areas to the rooms.Expedia ゲストの適正な口コミ
"Superb - Highly recommended"
It was a pleasure to stay at The Ritz Carlton hotel. Beautiful place with comfortable rooms and outdoor space to relax or walk along the marina. Nice size pool, tennis and basketball courts allow for sport activities. The staff personnel was very respectful and ready to assist at any time.Expedia ゲストの適正な口コミ
"Very expensive, but not so Ritzie..."
The Ritz Carlton is of course a great hotel, however, I feel like the amenities don't match the cost of the hotel. I don't mind paying "extra" but in return I want "extra". You wont regret staying there because it is a nice place, but you may leave wondering why you paid as much as you did for what you got. If you dine in the hotel restaurant, prepare […] to be disappointed... And the only reason I wouldn't recommend it to a friend because I think you could stay at the Marriott, pay less, and get the same amenities. もっと読むExpedia ゲストの適正な口コミ
"Overall great hotel"
Very pleasant and helpful staff for the most part. Not worth staying on Club level because we did not hang around the hotel all day. Also, it is a white collar snobby atmosphere on Club level where the staff have to be slaves to any request that guests want. Our room was maintained well as it was even vacuumed which is rare at most hotels. The reception […] people were very good as usual. The valet service was not up to parr as they gave our car to someone else and gave us vouchers that were only good for the initial ride out but not back. HOwever, they did wave out valet and internet fees and gave us a $250 credit. The food at the hotel has improved, but I wish they would be more honest about the choices. They mentioned the Halibut is the favourite when the steak was the real favourite meal. We thought they wanted to move the halibut which was not selling too well. Overall, this visit was not as great as my previous visits but we will come back again. もっと読むExpedia ゲストの適正な口コミ
"Beautiful hotel, great location close to amenities"
Our experience at this hotel was all positive. We arrived to friendly staff and a refreshing drink in the lobby.Expedia ゲストの適正な口コミ
Construction right outside our window made our stay miserable. Pile drivers were operating for hours which eventually gave me a migraine. I rarely get migraines, but this extremely loud repetitive noise did it. We heard this morning and until 6 pm in the evening. The only saving grace was the fact that we were out of the hotel a good part of our stay. […] The construction is no where near being completed. We complained about the noise, as did several other customers. Our room was changed to a location further from the construction. The room was awful! It had a stained sink, a clogged tub and it was much smaller than the room size we paid for. もっと読むExpedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信 Dear Linda, Thank you for taking the time to leave your review. I was happy to read your positive comments about the staff and the many benefits of our location. However, I am very sorry that the construction noise disrupted your stay and that the second room you moved to did not fulfill your expectations. Please know that in 2015, we are planning for a complete renovation of our guest rooms and I think you will be pleased with the result. Unfortunately, the construction noise in the marina is completely out of the hotel’s control. The marina renovation is a Los Angeles County project and their work hours are firm; we have complained regarding the noise levels to no avail. Our only consolation is that the project will be moving to docks that are further away and the noise will be minimal. I hope that you will accept my sincerest apologies for not providing you with a true Ritz-Carlton experience. I do hope that you will consider staying with us once the marina and our rooms renovations are completed. Sincerely, Tony Mira, General Manager
"Excellent hotel staff"
I had a great experience in the hotel the staff is outstanding and the facilities great, will return definetly, and the location is excellent.Expedia ゲストの適正な口コミ
Great Hotel - all of the staff were very friendly. beautiful remodel just completedExpedia ゲストの適正な口コミ
"Not a 5-star resort"
The worst customer service I've ever experienced at a so-called luxury resort. I will never stay their again under any circumstance.Hotels.com ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信 Dear Robert G, I was very unhappy to read about your recent experience and I certainly can understand your level of disappointment regarding the service breakdowns. This is without question not the Ritz-Carlton experience we try to provide. We sincerely hope that you will give us another chance the next time you are in the area to provide true Ritz-Carlton service and regain your faith in us. Thank you. Tony Mira, General Manager
My girlfriend and I came from Texas on Valentines Day to stay at The Ritz-Carlton. The hotel was breath taking very clean courteous staff and wonderful view of the city and ocean. Our first time experience staying at The Ritz-Carlton was a memory we will not forget.Expedia ゲストの適正な口コミ
Great customer service. The front desk staff are amazing. Thanks to Marilyn for being so accommodating and going out of her way to make our stay such a pleasure. Would definitely recommend this hotel. Nice, clean rooms - the restaurant area is right next to the Marina which is very peaceful. Easy to walk to other restaurants.Hotels.com ゲストの適正な口コミ
"Very nice hotel"
Very warm and welcoming hotel. The staff was very friendly and made sure we were comfortable.Expedia ゲストの適正な口コミ
We splurged and thought it was well worth it. Great staff, beautiful room, etc. The only thing I'd re-think is whether I really needed to rent a car. The parking fee was $40 per day. For that I could have taken a cab places.Expedia ゲストの適正な口コミ
"Good hotel, bad room experience."
AC did not work on our first 2 nights luckily there was an employee there named Michael who came buy a fixed it he was top notch.Expedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信 I sincerely apologize that your AC did not work the first two nights of your stay. However, I was glad to read that Michael was able to fix the problem in a top notch fashion. I will certainly recognize him for doing a great job. Thank you. Tony Mira, General Manager
"Fantastic hotel and location"
Excellent, except car parking expensive as we were not told of this charge!Expedia ゲストの適正な口コミ
"not what I expected"
Nice hotel. Staff friendly. Thought I requested a room with a water view but ended up with a view of parking lot. Room service food was cold. Don't know if I would go back.Hotels.com ゲストの適正な口コミ
"Wonderful for a quick getaway"
We asked whether an upgrade was available and got a room on a higher floor at no extra charge. The late-night room-service fruit plate and chicken tenders were delicious. We enjoyed hanging out by the fire pit with a friend who stopped by. The selection of in-room movies was good. The view of the marina, pool, tennis courts (which may not belong to […] the hotel), and town was lovely. Nearby Abbot-Kinney Blvd. in Venice has nice shopping and restaurants. We had a nice meal at one of the many restaurants within walking distance of the hotel. We always got a person when we called housekeeping, the front desk, or the valet. もっと読むHotels.com ゲストの適正な口コミ
Very convenient to LAX, Venice, Santa Monica and Malibu.Hotels.com ゲストの適正な口コミ
"Christmas time at the Ritz"
Stayed a week at the hotel with family. Nothing to complain about. The ratings say it all. I will return and stay at this location again.Expedia ゲストの適正な口コミ
"Nice, but not necessarily convenient"
I enjoyed my stay. The service was excellent. Kind of an awkward location. Had to drive everywhere. If your looking for something closer to beach and walkable restaurants and shopping, then Santa Monica would be a better choice.Hotels.com ゲストの適正な口コミ
"Wonderful hotel !"
I was a little worried after reading some of the reviews sugesting that the room was in need of a makeover, but the room was excellent!Very clean, bed were super comfortable! Showers had excellent pressure and the staff was very attentive and promptly answered almost every request. (We had requested a rollaway bed when we booked since we have 3 kids, […] but they had run out ) The outdoor pool was heated comfortably and the gym was fine. I just wished thst they had some kayak or boating options since it is right on the marina ! Maybe next time ! もっと読むExpedia ゲストの適正な口コミ
"Great staff, great hotel, posers as guests"
Wonderful place to stay, a great location with top notch staff. I sat in the hotel bar for a drink and I can't tell you how many stuck up a holes with v necks and snobby girls that actually stay there. everything else was great.Hotels.com ゲストの適正な口コミ
Overall, the hotel is nice. The staff was good for most of the part. I had an issue with the safe in my room which I was told will be taken care of but was never resolved.Expedia ゲストの適正な口コミ
"dog friendly hotel"
Stay was great not only because of the rooms, location, and the fact that hotel was dog friendly, but service was top notch...as expected from a Ritz hotel. My husband and son forgot their garment bags in the closets and Loss Prevention Dept located them and arranged to have them shipped to our home. Thank you Pete, Brian, and Marvin who went the extra […] mile. (We brought a 25lb Shiba Inu and hotel also provided bowl for food/water. There is grass/dog area located at back of hotel, very convenient for our shiba to do her business. We did not eat at hotel but walked along marina to Jamaica Bay Inn to have breakfast. Dogs are allowed at patio area.) もっと読むHotels.com ゲストの適正な口コミ
Relaxing and fun!Hotels.com ゲストの適正な口コミ
Room service was late, cold and wrong , plus hotel has major construction going on so the lobby is a messHotels.com ゲストの適正な口コミ
Our stay lived up to our expectations of a Ritz. Great service, great atmosphere.Hotels.com ゲストの適正な口コミ
"Best room service"
I only stayed at the deluxe room but it was so nice already. The room is beautiful, the staff is so friendly, and the housekeeping was ridiculously good. They cleaned everytime we left the room. They did a great job! The only downside is you have to pay $40/night for the valet parking. They don't have non-valet parking (because they're too fancy for […] it i guess). But overall excellent experience!! もっと読むExpedia ゲストの適正な口コミ
Very nice, however, my wife commented that the womans dressing room in the spa was poorly attended and had lots of used towels and gowns laying about.Hotels.com ゲストの適正な口コミ
"This is a 1st class hotel - no doubt about it!"
Only thing to say is that given it's 4+ star rating - realize that that is what it is. Quite upscale! They had valet parking at $40 a night - with no other option but to park across the road in a public parking lot at $6 every 24 hours which I very much appreciated. It was no real problem but something to be aware of as that was a shock at first. I […] personally felt sort of out of place being an average guy, dressed in an average way. But I must say the service was beyond excellent in every way, The bed was heavenly! The shower head was amazing - hard to explain why but the best ever. With every extra you can imagine. I treated myself to a room service dinner the last night of their best tenderloin - expensive yes! but the best I've ever tasted - soooo good. The service is excellent - no complaints just realize it's 1st class...all the way.. Thank you Expedia for the opportunity to stay here. もっと読むExpedia ゲストの適正な口コミ
We stayed here last year and really enjoyed it so decided to go back for a few days this year. Very disappointing stay this time, we booked club level, guaranteed, but on arrival told club level was full so we were given a room on the floor below. We still had access to club facilities but the room, especially the bathroom was small and rather tired. […] It was kept very clean, however and nicely made up daily. Unfortunately, on the second day of our stay, my husband's expensive watch was stolen from the supposedly secure lockers in the hotel gym/spa facility while he was having a back and neck treatment. It took the rest of our stay and several phone calls after we had returned home to get any sort of compensation from the hotel and they eventually refunded the cost of one night's stay( just over £400). We have had to claim on our household insurance which will undoubtedly affect our policy in the future. It was upsetting and disappointing and felt that the management could have handled it better. There was no sign of the hotel manager at all during this incident, I felt he should have made contact with us. もっと読むExpedia ゲストの適正な口コミ
We had our company's holiday party on one of the Fantasea Yachts which is next door to the Ritz. Stayed two nights. Service, location, facilities and people were excellent. Highly recommended.Expedia ゲストの適正な口コミ
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