"Beautiful hotel, great location close to amenities"
Our experience at this hotel was all positive. We arrived to friendly staff and a refreshing drink in the lobby.Expedia ゲストの適正な口コミ
Construction right outside our window made our stay miserable. Pile drivers were operating for hours which eventually gave me a migraine. I rarely get migraines, but this extremely loud repetitive noise did it. We heard this morning and until 6 pm in the evening. The only saving grace was the fact that we were out of the hotel a good part of our stay. […] The construction is no where near being completed. We complained about the noise, as did several other customers. Our room was changed to a location further from the construction. The room was awful! It had a stained sink, a clogged tub and it was much smaller than the room size we paid for. もっと読むExpedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信 Dear Linda, Thank you for taking the time to leave your review. I was happy to read your positive comments about the staff and the many benefits of our location. However, I am very sorry that the construction noise disrupted your stay and that the second room you moved to did not fulfill your expectations. Please know that in 2015, we are planning for a complete renovation of our guest rooms and I think you will be pleased with the result. Unfortunately, the construction noise in the marina is completely out of the hotel’s control. The marina renovation is a Los Angeles County project and their work hours are firm; we have complained regarding the noise levels to no avail. Our only consolation is that the project will be moving to docks that are further away and the noise will be minimal. I hope that you will accept my sincerest apologies for not providing you with a true Ritz-Carlton experience. I do hope that you will consider staying with us once the marina and our rooms renovations are completed. Sincerely, Tony Mira, General Manager
"Excellent hotel staff"
I had a great experience in the hotel the staff is outstanding and the facilities great, will return definetly, and the location is excellent.Expedia ゲストの適正な口コミ
Great Hotel - all of the staff were very friendly. beautiful remodel just completedExpedia ゲストの適正な口コミ
"Not a 5-star resort"
The worst customer service I've ever experienced at a so-called luxury resort. I will never stay their again under any circumstance.Hotels.com ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信 Dear Robert G, I was very unhappy to read about your recent experience and I certainly can understand your level of disappointment regarding the service breakdowns. This is without question not the Ritz-Carlton experience we try to provide. We sincerely hope that you will give us another chance the next time you are in the area to provide true Ritz-Carlton service and regain your faith in us. Thank you. Tony Mira, General Manager
My girlfriend and I came from Texas on Valentines Day to stay at The Ritz-Carlton. The hotel was breath taking very clean courteous staff and wonderful view of the city and ocean. Our first time experience staying at The Ritz-Carlton was a memory we will not forget.Expedia ゲストの適正な口コミ
Great customer service. The front desk staff are amazing. Thanks to Marilyn for being so accommodating and going out of her way to make our stay such a pleasure. Would definitely recommend this hotel. Nice, clean rooms - the restaurant area is right next to the Marina which is very peaceful. Easy to walk to other restaurants.Hotels.com ゲストの適正な口コミ
"Very nice hotel"
Very warm and welcoming hotel. The staff was very friendly and made sure we were comfortable.Expedia ゲストの適正な口コミ
We splurged and thought it was well worth it. Great staff, beautiful room, etc. The only thing I'd re-think is whether I really needed to rent a car. The parking fee was $40 per day. For that I could have taken a cab places.Expedia ゲストの適正な口コミ
"Good hotel, bad room experience."
AC did not work on our first 2 nights luckily there was an employee there named Michael who came buy a fixed it he was top notch.Expedia ゲストの適正な口コミ
ザ リッツ-カールトン、マリーナ デル レイ (The Ritz-Carlton, Marina del Rey)からの返信 I sincerely apologize that your AC did not work the first two nights of your stay. However, I was glad to read that Michael was able to fix the problem in a top notch fashion. I will certainly recognize him for doing a great job. Thank you. Tony Mira, General Manager
"Fantastic hotel and location"
Excellent, except car parking expensive as we were not told of this charge!Expedia ゲストの適正な口コミ
"not what I expected"
Nice hotel. Staff friendly. Thought I requested a room with a water view but ended up with a view of parking lot. Room service food was cold. Don't know if I would go back.Hotels.com ゲストの適正な口コミ
"Wonderful for a quick getaway"
We asked whether an upgrade was available and got a room on a higher floor at no extra charge. The late-night room-service fruit plate and chicken tenders were delicious. We enjoyed hanging out by the fire pit with a friend who stopped by. The selection of in-room movies was good. The view of the marina, pool, tennis courts (which may not belong to […] the hotel), and town was lovely. Nearby Abbot-Kinney Blvd. in Venice has nice shopping and restaurants. We had a nice meal at one of the many restaurants within walking distance of the hotel. We always got a person when we called housekeeping, the front desk, or the valet. もっと読むHotels.com ゲストの適正な口コミ
Very convenient to LAX, Venice, Santa Monica and Malibu.Hotels.com ゲストの適正な口コミ
"Christmas time at the Ritz"
Stayed a week at the hotel with family. Nothing to complain about. The ratings say it all. I will return and stay at this location again.Expedia ゲストの適正な口コミ
"Nice, but not necessarily convenient"
I enjoyed my stay. The service was excellent. Kind of an awkward location. Had to drive everywhere. If your looking for something closer to beach and walkable restaurants and shopping, then Santa Monica would be a better choice.Hotels.com ゲストの適正な口コミ
"Wonderful hotel !"
I was a little worried after reading some of the reviews sugesting that the room was in need of a makeover, but the room was excellent!Very clean, bed were super comfortable! Showers had excellent pressure and the staff was very attentive and promptly answered almost every request. (We had requested a rollaway bed when we booked since we have 3 kids, […] but they had run out ) The outdoor pool was heated comfortably and the gym was fine. I just wished thst they had some kayak or boating options since it is right on the marina ! Maybe next time ! もっと読むExpedia ゲストの適正な口コミ
"Great staff, great hotel, posers as guests"
Wonderful place to stay, a great location with top notch staff. I sat in the hotel bar for a drink and I can't tell you how many stuck up a holes with v necks and snobby girls that actually stay there. everything else was great.Hotels.com ゲストの適正な口コミ
Overall, the hotel is nice. The staff was good for most of the part. I had an issue with the safe in my room which I was told will be taken care of but was never resolved.Expedia ゲストの適正な口コミ
"dog friendly hotel"
Stay was great not only because of the rooms, location, and the fact that hotel was dog friendly, but service was top notch...as expected from a Ritz hotel. My husband and son forgot their garment bags in the closets and Loss Prevention Dept located them and arranged to have them shipped to our home. Thank you Pete, Brian, and Marvin who went the extra […] mile. (We brought a 25lb Shiba Inu and hotel also provided bowl for food/water. There is grass/dog area located at back of hotel, very convenient for our shiba to do her business. We did not eat at hotel but walked along marina to Jamaica Bay Inn to have breakfast. Dogs are allowed at patio area.) もっと読むHotels.com ゲストの適正な口コミ
Relaxing and fun!Hotels.com ゲストの適正な口コミ
Room service was late, cold and wrong , plus hotel has major construction going on so the lobby is a messHotels.com ゲストの適正な口コミ
Our stay lived up to our expectations of a Ritz. Great service, great atmosphere.Hotels.com ゲストの適正な口コミ
"Best room service"
I only stayed at the deluxe room but it was so nice already. The room is beautiful, the staff is so friendly, and the housekeeping was ridiculously good. They cleaned everytime we left the room. They did a great job! The only downside is you have to pay $40/night for the valet parking. They don't have non-valet parking (because they're too fancy for […] it i guess). But overall excellent experience!! もっと読むExpedia ゲストの適正な口コミ
Very nice, however, my wife commented that the womans dressing room in the spa was poorly attended and had lots of used towels and gowns laying about.Hotels.com ゲストの適正な口コミ
"This is a 1st class hotel - no doubt about it!"
Only thing to say is that given it's 4+ star rating - realize that that is what it is. Quite upscale! They had valet parking at $40 a night - with no other option but to park across the road in a public parking lot at $6 every 24 hours which I very much appreciated. It was no real problem but something to be aware of as that was a shock at first. I […] personally felt sort of out of place being an average guy, dressed in an average way. But I must say the service was beyond excellent in every way, The bed was heavenly! The shower head was amazing - hard to explain why but the best ever. With every extra you can imagine. I treated myself to a room service dinner the last night of their best tenderloin - expensive yes! but the best I've ever tasted - soooo good. The service is excellent - no complaints just realize it's 1st class...all the way.. Thank you Expedia for the opportunity to stay here. もっと読むExpedia ゲストの適正な口コミ
We stayed here last year and really enjoyed it so decided to go back for a few days this year. Very disappointing stay this time, we booked club level, guaranteed, but on arrival told club level was full so we were given a room on the floor below. We still had access to club facilities but the room, especially the bathroom was small and rather tired. […] It was kept very clean, however and nicely made up daily. Unfortunately, on the second day of our stay, my husband's expensive watch was stolen from the supposedly secure lockers in the hotel gym/spa facility while he was having a back and neck treatment. It took the rest of our stay and several phone calls after we had returned home to get any sort of compensation from the hotel and they eventually refunded the cost of one night's stay( just over £400). We have had to claim on our household insurance which will undoubtedly affect our policy in the future. It was upsetting and disappointing and felt that the management could have handled it better. There was no sign of the hotel manager at all during this incident, I felt he should have made contact with us. もっと読むExpedia ゲストの適正な口コミ
We had our company's holiday party on one of the Fantasea Yachts which is next door to the Ritz. Stayed two nights. Service, location, facilities and people were excellent. Highly recommended.Expedia ゲストの適正な口コミ
Nice Hotel staff great, some work underway so no main restraunte open, but great visit.Hotels.com ゲストの適正な口コミ
It's exactly what you would expect from a Ritz Carlton property. Great service, knowledgable and friendly staff. 15 minutes from LAX in case that's useful.Hotels.com ゲストの適正な口コミ
"Stayed on the club floor with friends."
The club floor is the only way to go. Staff is excellent. Also loved the beautiful spa.Expedia ゲストの適正な口コミ
"Beautiful hotel, friendly accommodating staff"
Fabulous Club Floor experience. Concierge acted over and above the call of duty. We've come to expect this type of extraordinary service from the Ritz Carlton Club Floor. This property did not disappoint. Great location. Very close to LAX and easy to avoid traffic nightmare of LA.Expedia ゲストの適正な口コミ
My stay met all the expectations of a five star hotel. The staff was outstanding. Their restaurant was down for a remodel, by they did a nice job of temp staging it in a conference room. I love the location in MDR as it is very convenient to where I need to go. My one wish is that there were more retail and entertainment options within walking dist […] ance もっと読むHotels.com ゲストの適正な口コミ
We had fun, chose this hotel because of the pool area only it was closed on of our three days for a private party.Expedia ゲストの適正な口コミ
"our stay at the ritz"
I loved everything about it though i was told that the 50 dollar spa credit was good for a half hour massage for both my wife and I. A gentlemen representing your hotel said just tell then you only want the half hour and no more . this didnt turn out to be true and they said we had to spend 145 to use the 50 credit . i felt I was misled by your staff […] and feel that a company with this reputation would have been straight forwatd with me in the beginning. feel pretty dissapointed in the Ritz もっと読むHotels.com ゲストの適正な口コミ
The only issue I had, and it’s a trivial one; would be the prices for the wines served. In my opinion, overpriced considering the maker and year. Beyond that, I would still recommend highly. Very enjoyable!Hotels.com ゲストの適正な口コミ
"Lovely place, excellent service... but..."
The location was excellent, the room was pleasant if a touch cozy, and the service was first-rate. Except. Breakfast at the coffee shop was tasty, but on the first day they took our order and then forgot us. We then sat for half an hour without either food or attention from our server, until we went to him and pointed out that we needed to eat. Being […] curious (and lazy), we went back the next day and ordered the same breakfast; this time it was brought promptly -- and more attractively, which led me to think that the first day's was prepared in an unusual hurry. That said, it was the one and only complaint we had all weekend -- and even then, it was tasty! もっと読むExpedia ゲストの適正な口コミ
My experience here was superb. Got a free upgrade to a bigger room and free glass of Pinot Gris. Very competent and helpful staff. 5 stars from me!Expedia ゲストの適正な口コミ
"Great location, great room."
Comfort and convenience. Great pool. Parking is $40/day, though.Expedia ゲストの適正な口コミ
Very Nice Hotel, staff very caring, memorable stayExpedia ゲストの適正な口コミ
"Nice pool, average room."
When I think "Ritz" I think luxury. This hotel does not live up to the brand. The hotel was clearly not very full, yet they gave us a second floor room looking at the parking lot. We did not pay for a "view" but rooms on the same side just higher up were much more pleasant. Not sure why we were stuck on the second floor. Everything in the room with […] the exception of the shower gave the impression that it was due for an upgrade. The shower was nice and there was plenty of water pressure. We requested a "non-smoking" room and the staff insisted that we were on a non-smoking floor, but the room smelled very badly of old cigarette smoke. The in-room safe did not work. The pool was very nice. The sitting area/bar was very nice. They offer free coffee in the lobby, but only until 9:00 am which is just too early for the weekends. I told my wife that we were staying in a very nice hotel and we both came away disappointed. Save your money, there are lots of cheaper alternatives near by. もっと読むExpedia ゲストの適正な口コミ
"It was good"
Room is very clean and comfort, but patio is too small to play something outsideExpedia ゲストの適正な口コミ
I have stayed at Ritz Carlton hotels 5 previous times. I have always been very satisfied. Our stay for our anniversary did not live up to our previous experiences at the Ritz Carlton chain.Expedia ゲストの適正な口コミ
"Beautiful hotel & Great Location"
This is a beautiful hotel with great views of the marina. The Club Level facilities were outstanding and the staff make you feel so welcome. Not a pompous hotel at all, like you think of the Ritz !Hotels.com ゲストの適正な口コミ
"Great Hotel Good Location"
Close to Marina and close to several restaurants within walking distance , about 15 mins walk to Venice PierExpedia ゲストの適正な口コミ
"Beautiful views of marina"
The staff could have been more friendly. Housekeeping and restaurant staff were terrific. Food and drink prices were ridiculous , but expected. Pool area could use some updating. Over all would stay again if visiting marina del rey.Expedia ゲストの適正な口コミ
"not satisfied at all"
i stayed there with two girls(both 15 years old) so i specifically asked for a room with two beds when i booked a room through hotels.com. we arrived and all they could give us was the room with one king bed. how is that possible? they knew we are going to be three persons in the room, i paid over 100$ for additional person in the room in addition to […] regular price. i made reservation for two beds. and they were out of rollaway beds as well. So i had to sleep on the chair. Almost 600$ per night and i had to sleep on the chair. How nice is that? もっと読むHotels.com ゲストの適正な口コミ
"FIVE STAR HOTEL"
FROM THE FIRST DAY THROUGH THE FIFTH, WE ALL ENJOYED OUR STAYExpedia ゲストの適正な口コミ
"Great Place To Stay In Marina Del Ray"
This is a great hotel, we've stayed here several times. The staff are the most professional. The amenities and anything you could want are right there.Expedia ゲストの適正な口コミ
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