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Hotels.com のゲストによる口コミ 2012年05月07日 投稿
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""Hotels.com のゲストによる口コミ 2012年05月01日 投稿
息子家族がucrの家族寮に住んでいますので会いに行きました。2キロ位の所で便利でした。朝食も付いていましたのでたすかりました。近くに色々な店もあり、贅沢しなければ充分です。観光地ではないので... また機会があれば利用したいです。
"過ごしやすい環境、ゆっくり滞在できる場所"Hotels.com のゲストによる口コミ 2012年04月27日 投稿
建物、部屋の雰囲気もとても良く、清潔でした。周りの環境も整っていて生活面でも便利でした。短期滞在でしたが申し分無いホテルだと思います。また機会があれば系列ホテルも利用してみたいです。
"充分快適"Hotels.com のゲストによる口コミ 2012年03月22日 投稿
快適な滞在。 車移動ならロケーションも問題なし。 唯一の難点は高速道路側の部屋だと遅くまで車の音が聞こえてややうるさい(部屋に耳栓が備え付けてあった)が、気にしない人なら問題なし。
Hotels.com のゲストによる口コミ 2012年01月06日 投稿
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ホテルのポリシーにしたがって、追加ゲスト料金がかかる場合があります。
チェックイン時に、写真付き身分証明書、および現地での追加費用精算のためのクレジットカードまたは現金でのデポジットが必要です。
スペシャルリクエストは、チェックイン時の状況によりご希望に添えない場合があります。また、リクエストによっては追加料金が発生する場合があります。スペシャルリクエストは確約ではございませんのでご了承ください。
**これらのアメニティの中には、一部の客室またはユニットでのみご利用可能なものが含まれます。一部のアメニティには追加料金が発生します。
ヒルトン オンタリオ エアポート には、 朝食、ランチ、ディナーにご利用いただけるレストランがあります。24 時間対応ルームサービス もご利用いただけます。
施設内には、屋外プール、スパ用浴槽があります。その他のアメニティとしてフィットネス設備もご利用いただけます。
次のレクリエーション設備は、施設内または近辺にあります。料金がかかる場合もあります。
次の料金またはデポジットは、サービスを受けた時、チェックインまたはチェックアウト時にホテルにてご清算ください。
上記の項目以外にも、ホテルが現地で徴収する料金がある場合があります。これらの料金とデポジットには税金が含まれていない場合があり、料金は変更されることがあります。
ホテルのポリシーにしたがって、追加ゲスト料金がかかる場合があります。
チェックイン時に、写真付き身分証明書、および現地での追加費用精算のためのクレジットカードまたは現金でのデポジットが必要です。
スペシャルリクエストは、チェックイン時の状況によりご希望に添えない場合があります。また、リクエストによっては追加料金が発生する場合があります。スペシャルリクエストは確約ではございませんのでご了承ください。
"Not our first stay"
Always a great hotel to stay in.
Thank you for taking the time and effort to share your feedback with your fellow Hotels.com travelers. Our hotel team appreciates your loyalty and and observations that we are always a great hotel to stay in.
返信 1 件 (ヒルトン オンタリオ エアポート (Hilton Ontario Airport))コメントはありません。
"nice hotel, close to airport - no free breakfast?"
I stayed here for one night - the room was good, the bed was comfortable, and the staff was helpful - the trouble was that when I asked if there was a continental breakfast, the front desk person said yes and pointed to the lovely restaurant with the wonderful breakfast buffet. My husband and I ate and then the man clearing our plates asked for our […] tickets. What tickets? Turns out, not ALL rooms get a free breakfast, including ours. It would be much better if ALL rooms got this lovely free breakfast!! In the end, the front desk person comped the breakfast without much complaining on my end, so that was good. Overall, happy with this hotel! もっと読む
Thank you for taking the time and effort to share this feedback with us and your fellow Hotels.com travelers. We're happy to see that overall you are happy with our hotel and we also wish to offer our apologies for the confusion with breakfast, as you are correct that our rates do not automatically include breakfast, but we do have bed & breakfast packages available every day. Our breakfast has an extensive and high quality selection of items, and we're happy to see you agreed it was lovely. Thank you again for your recommendation.
返信 1 件 (ヒルトン オンタリオ エアポート (Hilton Ontario Airport))"Ontario Vacation"
Beds were comfortable and it was close to the airport. Parking charge was a surprise at $9.00 a night so we parked out on the street for free.
Thank you for spending part of your vacation with us in Ontario. We're glad to read you got a good night's sleep with our Hilton Serenity Bedding. Our Valet Parking does charge $9.00 per day and it's great for many to never have to walk to their car. Street parking is available and you're 100% correct - its free. That's a choice our guests can always make. Either way, we're always ready to help provide rooms & a environment conducive for a great night's sleep.
返信 1 件 (ヒルトン オンタリオ エアポート (Hilton Ontario Airport))We were charged for three nights parking without anyone telling us there was a parking fee. I feel this is totally unacceptable. We should have been told about this by the person outside who gave us the parking tag and also by the people at the front desk. I will not return because I don't like surprises like this. If we had known upfront it would be […] a different story but we were never told and that is not good customer relations!!!! もっと読む
Thank you for providing your honest feedback about your parking experience at our hotel. While we have the valet parking rates posted at the valet podium, you brought to light that we need to do a better job of making sure guests are aware of this when using our valet parking. We pride ourselves in providing a great and carefree guest experience and we had missed the mark with this. Thank you for bringing this to our forefront.
返信 1 件 (ヒルトン オンタリオ エアポート (Hilton Ontario Airport))"Hilton Ontario, CA"
Located close to the airport, this hotel is well-maintained and has a cordial staff. The rooms are rather standard, but clean. There was no safe or refrigerator in the room. The room was quiet.
Thank you for taking the time and effort to post your thoughts. Our staff appreciates your kudos for their efforts at maintaining the hotel well and for their friendliness. In Spring 2012 be installing electronic safes in all guestrooms so that will be a "standard" amenity soon enough. Refrigerators are an included amenity in all Executive Level Rooms and we do have extra refrigerators available for our other rooms - just ask. Within the next year, we plan on installing refrigerators in all other guestrooms - because we agree that when travelling for business or pleasure - its nice to have a refrigerator in the room. Thank you!
返信 1 件 (ヒルトン オンタリオ エアポート (Hilton Ontario Airport))"The Hotel was wonderful close to everything"
enjoyed our stay at his hotel had a family reunion was close to the park, freeway easy to find the beds were wonderful only thing I didn' like was had the stay was not long enough but we will be back everyone was nice and friendly.
"not getting our rollaway as promised"
I had a great stay at the Hilton with the exception of not getting our rollaway as promised to us by hotel manager "Jeff".Other then that it was great...
"Walls too thin"
Very nice place to stay unless you're a light sleeper.
"Hilton Ontario Airport in Calif. - Unbelieveable!"
Hotel decor, room layout and location were great. The service was totally unacceptable. Did not receive maid service until I contacted the front desk (almost nightfall the 2nd night). Toilet was not flushing properly, had to call maintenance. Hot water faucet for the sink and TV remote did not work properly. To top that...the hotel charged $11.75 per […] night for parking...self parking at that! もっと読む
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"its the best!"
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"Great location and free shuttle to Onatrios mills"
Great hotel, still has places for smokers to smoke, free shuttle to Ontarios mills ( on of souther Ca's best shipping malls)
"Good but could have been better"
I didn't expect to have to pay for parking and I would have expected a flat screen TV. The bathroom was a little small but not bad. The bathroom door just barly cleared the toilet and blocked half of the tub.
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"Hidden fees at every opportunity"
The price I was quoted was only the start. This hotel adds on fees for other things, including WiFi access, parking your own car, and a very large, un-refundable fee for pets. I'd rather stay at a place that's up-front and honest about what they charge.
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"Needs to get new staff"
When I stayed at the hotel I had to worry about not getting into my room and about my things being stolen. When I first got my room key and went to the room it took 5 minutes just to open the door. This would happen everytime I tried to open the door. Then my mom brought me a gift basket with cookies in it and when I left for the day the maids took […] my chocolate cookies but nothing else. Then when I went to tell the front desk they told me sorry I guess the maid was hungry and laughed like it was nothing. It was the worst hotel I have ever been in and I plan to never come back. The maids also stole my change the I had on a desk. I took everything I had with me because I did not want my stuff to be stolen. If you plan to stay, try the La Quinta across the street they might have a refrigerator or microwave in the room. もっと読む
"The worst stay I have ever had"
This hotel was so stuffy and dirty. They are over priced and very rude. I was asked to down grade my stay without any explanation. The check in was incompetant and rude. Stay at LaQuinta across the street and do yourself a favor. Uncomfortable and overpriced
"Needs improvement"
They desperately need microwaves an refrigerators in the rooms. The bed linen needs to be changed at least every other day........
"Nothing Special"
I have paid less for better rooms and conveniences. Had to pay for” nothing special parking”, “pay for use” internet and no free continental breakfast. I would not stay there again, to many better and cheaper places to chose from.
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"Hilton"
The hotel was very comfortable and the bed was was very nice to sleep in. The breakfast was very convenient and the price was right.
"Decent"
The hotel itself is nice and so is the room especially for the price. My only complaint is the shower is outdated and I could only get luke warm water out of it.
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