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朝食つきのプランで申し込みをしました。 フロントに確認したところ、申し込みはOK、チケットもいらないといわれました。チケットなしで大丈夫か不安だったため、再度確認したところチケットなしでOKと念を押されました。 結局朝食を食べたあと、チケットがないからだめと料金を請求されました。その際にマネージャーからエクスペディアは別の会社だから、朝食の料金はとると言われ、まるで食い逃げの扱いをされました。結局支払いをしたあとでフロントか朝食料金は返金しますと言われましたが、家族連れでとても不愉快でした。 部屋の掃除は行き届いていなく、ベットテーブルの下にはほこりが積もっていました。 多分二度と泊まらないし、人に勧めることもないと思います。Expedia ゲストの適正な口コミ
The staff at the hotel was very pleasant and tried to help. We scheduled the day before for a taxi to get to the near by hospital, the taxti was not there on time and we needed to take 2 taxis. The room was not very clean and the front dest was unable to supply certain items such as as a toothbrush, or K Cup coffees. Also the elevators were very hard […] to use- since everytime we needed one - it was filled with the staff and their equiement. もっと読むHotels.com ゲストの適正な口コミ
Out of three elevators only two worked during a busy time. Poor water pressure in the bathroom.Hotels.com ゲストの適正な口コミ
As usual the staff was very very professional and courteous and attentive without being intrusive. The staff (all of them from front reception to housekeeping and engineers who fix anything and it seems everything doormen) listen to guests needs and concerns then promptly follow through to my satisfaction every time!!! This is close to a hospital where […] I see a specialist and it is my choice hotel in that area. もっと読むHotels.com ゲストの適正な口コミ
The service was great! I had to call for directions because it wouldn't show up in my GPS and they were very personable and directed me right to the hotel. Also I left something in the room after I checked out and they found it, called me right back and shipped it to my home the next day. Great staff!Hotels.com ゲストの適正な口コミ
Wifi didn't work in room. Didn't receive appropriate response from hotel staff when matter was addressed. Could have stayed at a better hotel for cheaper.Hotels.com ゲストの適正な口コミ
"Worst hotel experience in the Phili area!!"
We arrived Sunday night in Philadelphia and the check in was okay. The check in clerk was pretty rude. But I could overlook that since I was exhausted from a long weekend and wanted to take a quick nap before my husband and I went to dinner. The lamp shades were broken, so we were constantly trying to fix them back on the base when we turned the lights […] on and off. The shower curtain was missing a ring and also the curtain wasn't long enough to block the water, so our bathroom floor flooded. The toilets kept running. The carpets were stained. Our comforter was also missing from our bed. Last, but not least, I found BLOOD on my pillow cover. I thought hotels bleached their sheets when they took these away!? I am sending a formal complaint to InterContinental Hotels Group, who owns the Crowne Plaza. This had to be the worst hotel experience of our lives. The only saving grace is that it's located right next to a Target, so we stopped there when we needed a few toiletries. ALSO, the Ruby Tuesday's, which "shares" the parking lot to the Crowne Plaza gets very busy in the evening, so good luck finding a parking spot. We could hear the noisy patrons exiting the restaurant in the parking lot in our 4th story room. I will never, ever stay at this hotel again and I will warn all of my family and friends to do the same. We paid $145 a night. We should have spent the extra $50 a night and stayed in downtown Phili instead. You get what you paid for, I suppose! もっと読むHotels.com ゲストの適正な口コミ
"Disappointing hotel experience"
We have stayed here before and have never had a "good" experience. It is the closest hotel to our destination. But, not again! When we arrived there were two employees at the door who we thought were doormen or porters. Apparently not as they watched us (in our late 60's) struggle with large and heavy bags. The food in the restaurant was between poor […] and mediocre. The French onion soup was barely warm, was sent back and returned barely warmer. Worse, it was tasteless. The southern fried chicken was bland and the string beans were soggy and tasted burned. The climate control in our room was a joke. There were two thermostats, but they recorded different temperatures. The thermostat which controlled the heating system varied between 67-74 degrees. The room would get to the temperature called for and then the AC would go one, blowing VERY cold air into the room, get to a much lower temperature and then start the process again. And the blower was VERY noisy. We asked for maintenance and they worked on it but nothing changed. We called again (we were there for three days!) and finally someone came up and disconnected the new wall thermostat and let the unit run itself. It was better. There was also a leak in the wall next to the unit so cold air was blowing in, and even whistling in the wind. The property does not live up to the standards of a Crowne Plaza by a long shot. On the positive side, the staff was very nice. もっと読むHotels.com ゲストの適正な口コミ
"Good Hotel for the Price!"
Good hotel for the price. Restaurant and bar inside hotel a plus. But there is also a TGIF's in the parking lot. And a Starbucks, Pei Wei and Chipotle within a 5 minute walk. Good staff, pool, exercise facility. Rooms are comfy and clean.Hotels.com ゲストの適正な口コミ
My friend and I were only in PA for the night. The location, condition and service at the hotel was great. The only downfall was and we didn't realize this sooner but one of the two beds in the room was really firm and this made it difficult for my friend to sleep.Hotels.com ゲストの適正な口コミ
"overall great experience"
Staff was wonderful and helpful. Rooms were nice and there was an indoor poolHotels.com ゲストの適正な口コミ
Staff was super friendly. Breakfast was very good with a good selection items. Thanks to the staff.Hotels.com ゲストの適正な口コミ
Have stayed here 2 times. Great location since my business dealings are on the west end of Philly. Parking is very easy here as well.Hotels.com ゲストの適正な口コミ
"Close too every thing we wanted to see."
We loved it. relaxing, quiet environment good food places around very close too all the must-see events we really enjoyed ourselfHotels.com ゲストの適正な口コミ
"Good location if you have a car"
Free parking and easy access to the highway made this an excellent location if you are driving.Hotels.com ゲストの適正な口コミ
"Paper thin walls"
No joke, We could hear every word of the conservations in the room next store. No kidding, not muffled, and they we're no talking loud. I've stayed in MANY hotels in my travels, this was by far the worst. Luckily they went to bed early. Room 819, bewareHotels.com ゲストの適正な口コミ
"Another nice stay"
As usual the hotel was great. The staff is professional, courteous and on top of things without being intrusive. This is why they keep their staff and why I stay there.Hotels.com ゲストの適正な口コミ
While the hotel room did look like the pictures, it was very obvious that the hotel was old and had not been completely renovated. When we stepped out of the elevator, my mother and I were surprised by the old walls and doors. The bathroom was in need of the most work. The bathtub looked so dingy that we walked to Target to get a bathmat. If you are […] someone who is sensitive about cleanliness like I am, I would not recommend this hotel. However, if the price is right and you want something for a quick stay in west Philly then the hotel would be adequate. もっと読むHotels.com ゲストの適正な口コミ
The hotel was nice enough and close to the Mann Center where we were seeing a show. We were frustrated with the elevators though. It seemed only one or two were working and they were very slow. We couldn't take the stairs because they only exit to the outside on the ground level of the hotel and bypass the lobby level. To make matters worse, there was […] no service elevator so the staff of the hotel were having haul huge bags of sheets and towels in the guest elevators. もっと読むHotels.com ゲストの適正な口コミ
"Goid place to stay"
Other than having to wait in line 15 minutes to checkin, everything was great (Checkout was very quick). I'd certainly stay here again.Hotels.com ゲストの適正な口コミ
This is seriously an average hotel and the price isn't worth the stay.Hotels.com ゲストの適正な口コミ
"Convenient Bus Service to heart of Philly"
Staff was very friendly and helpful.Hotels.com ゲストの適正な口コミ
"Nice stay close to the city"
Not a bad location. Was there for a concert on Ben Franklin Parkway and it was very close. They let us check in early the room was nice and clean. Right next to target and a few restaurants. Only sketchy thing was the restaurant we went to after the concert had a police officer/bouncer. Which made me thing the local clientele were not the best.Hotels.com ゲストの適正な口コミ
"Avoid this hotel!"
After the first night, the beds weren't made, and the cleaning service had obviously not been in the room (dirty towels still piled on floor, etc.). After the second night, the shower hadn't been cleaned, but at least the wastebaskets were emptied. The bathroom and entrance area constantly smelled of smoke. One of the double beds was in terrible condition. […] Breakfast varied from bad to ok. Maintenance staff friendly, desk friendly with one glaring exception. But what good is friendliness if the hotel is poorly run? If you're a female traveling alone, I'd avoid the hotel - there are some sketchy people (guests?) inside. My husband and I were both relieved to be leaving! もっと読むHotels.com ゲストの適正な口コミ
"Convenient. Close to University."
Overall okay experience. Noisy hallways. Unfortunately there was a fire alarm at 4am on the last night of my stay. Had to stand in parking lot for 30 minutes. For the price could be better.Expedia ゲストの適正な口コミ
"Never fails to deliver"
This is probably my 8th stay. Staff recognizes me and are unfailingly courteous. Love the new "quiet" area of hotel. Conveniently located to Philly U and Manayunk. I'll be back!Hotels.com ゲストの適正な口コミ
"Nice hotel with the nicest staff!"
This experience I'd love to repeat for many reasons, but most important one - that I didn't complained about anything!Expedia ゲストの適正な口コミ
"Close to Colleges and shops."
Nice clean hotel.Hotels.com ゲストの適正な口コミ
The Crowne Plaza was a wonderful experience for me and my family. I would highly recommend anyone staying there. The staff was very friendly and accommodating.Expedia ゲストの適正な口コミ
This was my second stay at this hotel. My first experience was very good. This time, the water pressure in the bathroom was virtually non existant. I did not call about it but in the future I will.Expedia ゲストの適正な口コミ
The best nights sleep I've had in ages, power shower, good toiletries.. comfortable beds..clean room..service second to none..I attended a conference here, and the facilities were excellent.Hotels.com ゲストの適正な口コミ
Hotel is beginning to show some wear and tear but overall very nice and comfortable.Hotels.com ゲストの適正な口コミ
"Crown Plaza Stay"
Had a very delightful experience there and the staff was very accommodating to whatever needs I happen to need. The only thing that I thought would be nice if it had a small refrigerator in the room for any late snack or beverage that I did not consume but wanted to finish later, I could not do such a thing. Other than that I found the hotel to be very […] good. もっと読むExpedia ゲストの適正な口コミ
The room was clean. I had requested a room on the first floor, and got one on the seventh. However, my brother, who booked a week later (for the same day I was there), was given a room on the third floor, even though he never requested a special floor.Hotels.com ゲストの適正な口コミ
"Nice hotel just outside Philly"
Just a place to stay for my wife and I but it was a clean, nice hotel with pool and ammenities. Walking distance to Target, TGIFridays, and other businesses.Expedia ゲストの適正な口コミ
Free parking, close to major roads, very clean, efficient friendly service.Hotels.com ゲストの適正な口コミ
"excellent hotel in wonderful location"
we came in late and stayed for one night. It was very quiet and comfortable. great night's rest in a safe, great location near restaurants, stores.Expedia ゲストの適正な口コミ
Well worth the money. Nice place to stop off after a long drive.Hotels.com ゲストの適正な口コミ
"1 Day visit"
I was only visiting for 1 day too attend a medical appointment in the area and this hotel was the closest to my Doctor's office. It was comfortable and clean, which is all I wanted.Expedia ゲストの適正な口コミ
Convenient location and parking. Cleanliness could be improved.Expedia ゲストの適正な口コミ
"nice hotel close to sites of interest"
We had a nice stay at this facility. There was a nice pool, bar and restaurant on site. Our bathtub would not drain, but we let them know at the time of our departure, so hopefully it was taken care of.Expedia ゲストの適正な口コミ
"Great hotel near Philadelphia University"
I was just visiting a nearby college for orientation and needed a place to stay. This hotel offered a kind staff, easy parking, nearby proximity to lots of stores and restaurants, a very comfortable bed, clean bathroom, and a pretty view. All that I needed for one night was available.Expedia ゲストの適正な口コミ
"Not worth the money"
Was in Philly for Running Certification Course, stayed here since it was close. Very disappointed in the bathroom being clean. Room was very small with no microwave or small refrigerator. Very displeased with the overall stay for the price.Expedia ゲストの適正な口コミ
"OVERALL GOOD EXPERIENCE"
There was a small snafu upon my checking in that was immediately taken care of. As a courtesy for my slight inconvenience, I was given complimentary breakfast for both Sunday & Monday morning for myself & three (3) other people. It was a nice touch! The amenities offered were good & access to many places in the Philadelphia area was convenient from […] the hotel. I'd recommend staying there to friends & family...& will stay here again myself in the future. もっと読むExpedia ゲストの適正な口コミ
"Great place close to PHL and surrounding area"
I stay at the crowne west because the staff is OUTSTANDING professional and very kind. From the doormen to the front door staff down to maintaince are all very good at their jobs and clearly understand hospitality!Hotels.com ゲストの適正な口コミ
"Very Old Hotel"
It is an old hotel ,water pressure was too low to take a shower and drain was slow ,hall way beat up,and the address of the hotel is not what it says online so call and get the correct location since they have moved.Hotels.com ゲストの適正な口コミ
"We will be back"
As usual we had a great time here. All the staff is helpful, friendly and very professional. There is no reason to stay in any other hotel when we go to Philadelphia.Hotels.com ゲストの適正な口コミ
"Fair Value in an expensive Philadelphia market"
My wife and I stayed at the Crowne Plaza after a show in Philadelphia. The cost was more than hotels outside of the city but about 1/3 less than the downtown hotels. Located only 10 minutes from center city and immediately adjacent to the highway we saw this as a good deal. The staff were very friendly and attentive. The hotel offered a full bar and […] a gym. We used both and found them to be very satisfactory. The rooms were clean and well kept, I slept well although my wife found our bed to be somewhat uncomfortable. I would point out the hotel is getting older. Carpets and walls in the halls are beginning to show their age. This hotel did not "wow" us, but for a clean good night rest close to the city and at a much better rate we were pleased with our choice. もっと読むExpedia ゲストの適正な口コミ
"Everything is good except the noise street"
The street is near the hotel, and the noise make me crazy, others are satisfied.Hotels.com ゲストの適正な口コミ
The Hotel is located in a nice and safe area. Hotel staff were very courteous and had all information about my booking. The room was very clean and comfortable. But I was surprised that it did not have a small fridge and microwave in it. Otherwise all other amenities were great.Expedia ゲストの適正な口コミ
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